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When you find the course or seminar you need in the list below, simply click on the course title for a more detailed description and current schedule and registration information. Webinar times are EST. All other courses and seminars are local time.
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Advertising Course
(Recommended Prerequisite: Marketing) This Advertising course presents a comprehensive view of the industry, from the creative stand-point while providing real life business examples. This course addresses the importance of Integrated Marketing Communications (IMC) in the field of Advertising and how it impacts advertising strategy through featured examples of IMC campaigns. Topics covered include: The Evolution of [...]
(Recommended Prerequisite: Marketing) This Advertising course presents a comprehensive view of the industry, from the creative stand-point while providing real life business examples. This course addresses the importance of Integrated Marketing Communications (IMC) in the field of Advertising and how it impacts advertising strategy through featured examples of IMC campaigns. Topics covered include: The Evolution of [...]
Accounting Basics Course
The Accounting Basics course provides a complete foundation in basic accounting procedures for students who have minimal or no college accounting or business background, need a refresher course on accounting fundamentals, or need to prepare for further accounting study. Bank and Credit Union employees at all levels are encouraged to take this course if they have not already [...]
The Accounting Basics course provides a complete foundation in basic accounting procedures for students who have minimal or no college accounting or business background, need a refresher course on accounting fundamentals, or need to prepare for further accounting study. Bank and Credit Union employees at all levels are encouraged to take this course if they have not already [...]
Accounting Course
This Accounting Course is ACE recommended for college credit transfer! (Recommended prerequisite: Accounting Basics or Accounting Fundamentals) The Accounting course teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions. Emphasis is placed on the conceptual framework involved in the classification and summarization [...]
This Accounting Course is ACE recommended for college credit transfer! (Recommended prerequisite: Accounting Basics or Accounting Fundamentals) The Accounting course teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions. Emphasis is placed on the conceptual framework involved in the classification and summarization [...]
Management Course
The Management course is ACE recommended for college credit transfer! (Recommended prerequisite – Supervision) This Management course presents management theory and applications in an engaging narrative style not commonly found in textbooks. The author’s unique organization and features focus on the critical theories and enhance them with detailed examples that draw the reader into the reading [...]
The Management course is ACE recommended for college credit transfer! (Recommended prerequisite – Supervision) This Management course presents management theory and applications in an engaging narrative style not commonly found in textbooks. The author’s unique organization and features focus on the critical theories and enhance them with detailed examples that draw the reader into the reading [...]
Marketing Course
This Marketing course is ACE recommended for College Credit Transfer! The primary objective of the Essentials of Services Marketing course is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer service issues. The business world now demands, in addition to traditional business [...]
This Marketing course is ACE recommended for College Credit Transfer! The primary objective of the Essentials of Services Marketing course is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer service issues. The business world now demands, in addition to traditional business [...]
Human Resource Management Course
Human Resource Management course is ACE recommended for college credit transfer! The Human Resource Management course covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful practices. Over 500 different organizations [...]
Human Resource Management course is ACE recommended for college credit transfer! The Human Resource Management course covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful practices. Over 500 different organizations [...]
Common Compliance Violations and How to Avoid Them Webinar
With the universe of compliance rules, regulations, interpretations, and the like growing more complex every day, the potential to violate the rules multiplies. In addition, many of these rules are not written in everyday English, and there are gray areas – again increasing the risk of violation. Many of the rules carry significant penalties for [...]
With the universe of compliance rules, regulations, interpretations, and the like growing more complex every day, the potential to violate the rules multiplies. In addition, many of these rules are not written in everyday English, and there are gray areas – again increasing the risk of violation. Many of the rules carry significant penalties for [...]
Supervision Course
This Supervision course is ACE recommended for college credit transfer! The Supervision course blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world. The course will emphasize that supervision is working through people to develop and empower them to become better and more efficient in their roles, and closely [...]
This Supervision course is ACE recommended for college credit transfer! The Supervision course blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world. The course will emphasize that supervision is working through people to develop and empower them to become better and more efficient in their roles, and closely [...]
Analyzing Financial Statements Course
The Analyzing Financial Statements course is ACE recommended for college credit transfer! (Required Prerequisite: Accounting or Financial Accounting) A practical introduction to financial analysis from the viewpoint of the commercial loan officer, the Analyzing Financial Statements course gives you the skills you need to effectively assess a borrower’s ability to repay loans. After successfully completing this [...]
The Analyzing Financial Statements course is ACE recommended for college credit transfer! (Required Prerequisite: Accounting or Financial Accounting) A practical introduction to financial analysis from the viewpoint of the commercial loan officer, the Analyzing Financial Statements course gives you the skills you need to effectively assess a borrower’s ability to repay loans. After successfully completing this [...]
Business Communication Course
The Business Communication course is ACE recommended for college credit transfer! A well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies. Students learn a process for solving future communication problems, and how to use the Internet and electronic media to deliver their message, resulting [...]
The Business Communication course is ACE recommended for college credit transfer! A well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies. Students learn a process for solving future communication problems, and how to use the Internet and electronic media to deliver their message, resulting [...]
Business Math Course
The Business Math course is ACE recommended for college credit transfer! This course provides a comprehensive coverage of personal and business related math topics. After successfully completing this course, you will be able to: understand how ratios, payments, interest, etc. are calculated; understand how gross and net pay are calculated; understand the different types of banking [...]
The Business Math course is ACE recommended for college credit transfer! This course provides a comprehensive coverage of personal and business related math topics. After successfully completing this course, you will be able to: understand how ratios, payments, interest, etc. are calculated; understand how gross and net pay are calculated; understand the different types of banking [...]
Principles of Banking Course
Principles of Banking course is ACE recommended for college credit transfer! The Principles of Banking course explores the fundamental principles and practices of banking and credit in the United States. The course gives an excellent overview of financial services, including information on human resources, marketing, and ethics. Topics to be covered include: money and interest, negotiable [...]
Principles of Banking course is ACE recommended for college credit transfer! The Principles of Banking course explores the fundamental principles and practices of banking and credit in the United States. The course gives an excellent overview of financial services, including information on human resources, marketing, and ethics. Topics to be covered include: money and interest, negotiable [...]
Real Estate Appraisal Course
The Real Estate Appraisal course is ACE recommended for college credit transfer! (Recommended prerequisite – Residential Mortgage Lending) Mastering real estate appraisal has never been easier. Both simple and complex subjects are covered in terms that are easy to understand and accurate. This course references and explains the Uniform Standards of Professional Appraisal Practice, introducing [...]
The Real Estate Appraisal course is ACE recommended for college credit transfer! (Recommended prerequisite – Residential Mortgage Lending) Mastering real estate appraisal has never been easier. Both simple and complex subjects are covered in terms that are easy to understand and accurate. This course references and explains the Uniform Standards of Professional Appraisal Practice, introducing [...]
e-Commerce Course
(Recommended prerequisite: Marketing) Introduction to e-Commerce provides a solid foundation in all aspects of conducting business in the networked community. This e commerce course focuses on what a manager needs to know about internet infrastructure, strategy formulation and implementation, technology concepts, public policy issues, and capital infrastructure in order to make effective business decisions. Textbook [...]
(Recommended prerequisite: Marketing) Introduction to e-Commerce provides a solid foundation in all aspects of conducting business in the networked community. This e commerce course focuses on what a manager needs to know about internet infrastructure, strategy formulation and implementation, technology concepts, public policy issues, and capital infrastructure in order to make effective business decisions. Textbook [...]
Employment and Labor Law Course
During the past decade, American businesses have shifted their focus in human resource management and labor relations to employment issues such as wrongful discharge, sexual discrimination, and other employee rights. After successfully completing this Employment and Labor Law course, you will be able to: describe Employment-at-will; identify commonly committed workplace torts; understand Title VII of [...]
During the past decade, American businesses have shifted their focus in human resource management and labor relations to employment issues such as wrongful discharge, sexual discrimination, and other employee rights. After successfully completing this Employment and Labor Law course, you will be able to: describe Employment-at-will; identify commonly committed workplace torts; understand Title VII of [...]
Human Relations Course
The Human Relations course is ACE recommended for college credit transfer! The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an organizational structure are addressed. Textbook chapter topics include: Human Relations: A Background Self-Concept [...]
The Human Relations course is ACE recommended for college credit transfer! The Human Relations course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an organizational structure are addressed. Textbook chapter topics include: Human Relations: A Background Self-Concept [...]
Financial Accounting Course
This Financial Accounting course is ACE recommended for college credit transfer! (Recommended prerequisite: Accounting Basics or Accounting Fundamentals) This Financial Accounting course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements; a familiarization with handling of adjustments, bad [...]
This Financial Accounting course is ACE recommended for college credit transfer! (Recommended prerequisite: Accounting Basics or Accounting Fundamentals) This Financial Accounting course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements; a familiarization with handling of adjustments, bad [...]
Human Resource Selection Course
The Human Resource Selection course offers advanced treatment of the technical issues involved in developing and implementing selection programs within organizations. This course provides up-to-date research and applications for those already working in selection and provides current examples and exhibits. Human Resource Selection covers legal, global and ethical concerns, psychometric measurement concepts, job analysis, predictors [...]
The Human Resource Selection course offers advanced treatment of the technical issues involved in developing and implementing selection programs within organizations. This course provides up-to-date research and applications for those already working in selection and provides current examples and exhibits. Human Resource Selection covers legal, global and ethical concerns, psychometric measurement concepts, job analysis, predictors [...]
Economics Course
This Economics course is ACE recommended for college credit transfer! This macroeconomics course applies economics to phenomenon that students are familiar with and interested in. This course teaches students how economic analysis can be applied to virtually anything of interest, thus helping students develop true economic intuition. This econimics course focuses on macroeconomics, and offers a unique [...]
This Economics course is ACE recommended for college credit transfer! This macroeconomics course applies economics to phenomenon that students are familiar with and interested in. This course teaches students how economic analysis can be applied to virtually anything of interest, thus helping students develop true economic intuition. This econimics course focuses on macroeconomics, and offers a unique [...]
Money and Banking Course
The Money and Banking course is ACE recommended for college credit transfer! (Recommended prerequisite: Economics) Money and Banking teaches the role of money, credit, and financial institutions in the U.S. economy. Topics include commercial banks, thrifts, credit unions, the Federal Reserve system, credit markets, and monetary theory and policy. It emphasizes the effects of structural [...]
The Money and Banking course is ACE recommended for college credit transfer! (Recommended prerequisite: Economics) Money and Banking teaches the role of money, credit, and financial institutions in the U.S. economy. Topics include commercial banks, thrifts, credit unions, the Federal Reserve system, credit markets, and monetary theory and policy. It emphasizes the effects of structural [...]
Real Estate Law Course
(Recommended prerequisite – Residential Mortgage Lending) The Real Estate Law course is ACE recommended for college credit transfer! This Real Estate Law course brings to life the color and law of real estate in day-to-day settings. In addition to the lively case selection, it also has a clear set of rules that will enable you [...]
(Recommended prerequisite – Residential Mortgage Lending) The Real Estate Law course is ACE recommended for college credit transfer! This Real Estate Law course brings to life the color and law of real estate in day-to-day settings. In addition to the lively case selection, it also has a clear set of rules that will enable you [...]
Residential Mortgage Lending Course
The Residential Mortgage Lending course is ACE recommended for college credit transfer! This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment. The discussion of underwriting, [...]
The Residential Mortgage Lending course is ACE recommended for college credit transfer! This Residential Mortgage Lending training course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment. The discussion of underwriting, [...]
The Future of Business Course
The Future of Business training course offers a brief yet complete introduction to business concepts and terminology using a student-centered, practical, and relevant approach. Students learn to navigate through the sometime stormy business environment by stressing important business issues such as customer satisfaction and quality, entrepreneurship, cultural and workplace diversity, ethics, global business, technology, teams, and [...]
The Future of Business training course offers a brief yet complete introduction to business concepts and terminology using a student-centered, practical, and relevant approach. Students learn to navigate through the sometime stormy business environment by stressing important business issues such as customer satisfaction and quality, entrepreneurship, cultural and workplace diversity, ethics, global business, technology, teams, and [...]
Organizational Behavior Course
Organizational Behavior course is ACE recommended for college credit transfer! The Understanding Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational advantages. This course builds upon a powerful theme of change to clearly demonstrate how change not [...]
Organizational Behavior course is ACE recommended for college credit transfer! The Understanding Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational advantages. This course builds upon a powerful theme of change to clearly demonstrate how change not [...]
Teller Operations Course
After successfully completing this Teller Operations training course, one will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; [...]
After successfully completing this Teller Operations training course, one will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; [...]
IRA Update Webinar
The year 2012 is here and Congress has been busy with some significant proposed changes to IRAs. These will have some impact on IRA plan changes. There have also been some cost of living adjustments to the products effective 2012. All this information plus any new releases will be thoroughly discussed during this two hour [...]
The year 2012 is here and Congress has been busy with some significant proposed changes to IRAs. These will have some impact on IRA plan changes. There have also been some cost of living adjustments to the products effective 2012. All this information plus any new releases will be thoroughly discussed during this two hour [...]
CIP: What is Fact? What is Myth? Webinar
Has compliance with the Bank Secrecy Act’s Customer Identification Program (CIP) requirements adversely affected your financial institution? Are you frustrated because you haven’t been able to close a loan or you can’t open an account because of your CIP policy? Are you concerned that your financial institution may be hurting its ability to do business [...]
Has compliance with the Bank Secrecy Act’s Customer Identification Program (CIP) requirements adversely affected your financial institution? Are you frustrated because you haven’t been able to close a loan or you can’t open an account because of your CIP policy? Are you concerned that your financial institution may be hurting its ability to do business [...]
Motivating & Managing the Teller Line Webinar
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it’s time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service providers, adherence to audit and regulatory issues? This is the workshop for you and your [...]
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it’s time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service providers, adherence to audit and regulatory issues? This is the workshop for you and your [...]
Safe Deposit Training: The Fundamentals Webinar
Safe Deposit training is crucial in the operation of this unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault transaction can lead to considerable liability. Effective procedures and sound daily practices can [...]
Safe Deposit training is crucial in the operation of this unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault transaction can lead to considerable liability. Effective procedures and sound daily practices can [...]
Dealing with Subpoenas, Summonses, Garnishments, Tax Levies Webinar
On a daily basis, your financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order the financial institution to produce confidential customer information, hold depositor funds, and can even order them to seize property in its possession belonging to the customer. If [...]
On a daily basis, your financial institution is faced with having to comply with a multitude of legal documents that are served on it. These documents can order the financial institution to produce confidential customer information, hold depositor funds, and can even order them to seize property in its possession belonging to the customer. If [...]
Robbery Training Preparedness Webinar
Customers demand exceptional service, you want to deliver it. Yet there are some who want to exploit it. The frontline staff has to balance all of these demands and perils on a daily basis. This robbery training program will provide innovative ways for the front line staff to engage in customer service practices that delight [...]
Customers demand exceptional service, you want to deliver it. Yet there are some who want to exploit it. The frontline staff has to balance all of these demands and perils on a daily basis. This robbery training program will provide innovative ways for the front line staff to engage in customer service practices that delight [...]
Preventing Application Fraud Webinar
Fraud is a multi-billion dollar industry and the fraudsters aren’t just in the big cities. Studies show that the average dollar amount a single fraud case costs an American company has risen to more than $8,000 per incident. While the clever Citicorp commercials have raised the level of consumer awareness, the crooks are more plentiful [...]
Fraud is a multi-billion dollar industry and the fraudsters aren’t just in the big cities. Studies show that the average dollar amount a single fraud case costs an American company has risen to more than $8,000 per incident. While the clever Citicorp commercials have raised the level of consumer awareness, the crooks are more plentiful [...]
BSA & OFAC Compliance Training Webinar
Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as lending. Think again. With the safety and soundness of the entire industry the focus of news stories every day and well-publicized enforcement actions, the regulators obviously haven’t eased up. [...]
Some think that regulatory attention to the BSA has let up over the past couple of years, given other difficulties and areas of concern, such as lending. Think again. With the safety and soundness of the entire industry the focus of news stories every day and well-publicized enforcement actions, the regulators obviously haven’t eased up. [...]
Notary Public Webinar
Being a notary public is a responsibility assumed by many financial institution employees. Unfortunately, most do not understand the personal liability assumed when agreeing to serve in this capacity. This two hour webinar is designed to provide notaries with the best practices for dealing with issues that are unique to the financial industry. This session [...]
Being a notary public is a responsibility assumed by many financial institution employees. Unfortunately, most do not understand the personal liability assumed when agreeing to serve in this capacity. This two hour webinar is designed to provide notaries with the best practices for dealing with issues that are unique to the financial industry. This session [...]
Basic Cash Flow Analysis Webinar
Determining the ability of an entity to generate cash flow is essential whenever the repayment of a loan will extend beyond one year. Cash flow analysis measures the ability of an entity to generate sufficient cash to operate the business successfully and have excess cash to service the annual debt payment requirements. Understanding how to [...]
Determining the ability of an entity to generate cash flow is essential whenever the repayment of a loan will extend beyond one year. Cash flow analysis measures the ability of an entity to generate sufficient cash to operate the business successfully and have excess cash to service the annual debt payment requirements. Understanding how to [...]
Appraisal Review for Residential Mortgage Decisions Webinar
As the industry goes through troubled times, proper valuation of collateral is critical. Yet most people involved in appraisal review have never been properly trained in how to review this critical information. This training webinar features the latest compliance requirements including new appraisal forms and guidelines. Covered Topics: Appraiser guidelines Valuation methods Review of the Single [...]
As the industry goes through troubled times, proper valuation of collateral is critical. Yet most people involved in appraisal review have never been properly trained in how to review this critical information. This training webinar features the latest compliance requirements including new appraisal forms and guidelines. Covered Topics: Appraiser guidelines Valuation methods Review of the Single [...]
CARD Act Changes to Reg Z Webinar
The Credit CARD Act is a major piece of legislation that will have far-reaching effects on the credit card industry, of course, but even if you don’t offer credit cards, there are provisions that will (or already do) impact your lending operations. Several of the Act’s provisions cover other types of open-end credit accounts, including [...]
The Credit CARD Act is a major piece of legislation that will have far-reaching effects on the credit card industry, of course, but even if you don’t offer credit cards, there are provisions that will (or already do) impact your lending operations. Several of the Act’s provisions cover other types of open-end credit accounts, including [...]
Train the Trainer Webinar
Spend two hours learning the trade secrets of successful training programs. In the course of training over quarter of a million business people, ITS has honed in on how to produce successful programs that inform, entertain, and are retained. Get tips on analyzing training needs … designing or hiring training programs that fit your audience [...]
Spend two hours learning the trade secrets of successful training programs. In the course of training over quarter of a million business people, ITS has honed in on how to produce successful programs that inform, entertain, and are retained. Get tips on analyzing training needs … designing or hiring training programs that fit your audience [...]
Power of Attorney and Living Trust Webinar
Every day financial institutions are required to complete transactions for customers that involve Power of Attorney or Living Trust documents. To protect the financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts. This two hour presentation is designed to provide financial institution personnel with the best practices [...]
Every day financial institutions are required to complete transactions for customers that involve Power of Attorney or Living Trust documents. To protect the financial institution’s interests when using these documents, it is imperative to understand the basic do’s and don’ts. This two hour presentation is designed to provide financial institution personnel with the best practices [...]
Lending to Churches and Other Religious Organizations Webinar
Non-Profit Organizations (“NPO”) generally comprise a large percentage of outstanding loans on the books of community financial institutions. Most of these loans are extended to Religious Organizations (Churches). The skills required to understand and underwrite the credit risks involved in this type of lending is quite different from lending to For Profit Organizations (“FPO”). Unlike [...]
Non-Profit Organizations (“NPO”) generally comprise a large percentage of outstanding loans on the books of community financial institutions. Most of these loans are extended to Religious Organizations (Churches). The skills required to understand and underwrite the credit risks involved in this type of lending is quite different from lending to For Profit Organizations (“FPO”). Unlike [...]
Reg Z and RESPA Update Webinar
Now that we’ll be over a year into the major RESPA changes and well into many Reg Z changes (with more coming), how are you doing? What problems have you encountered in your operations and compliance efforts? We’re not done yet, either – there are loan originator compensation rules coming soon under Reg Z, along [...]
Now that we’ll be over a year into the major RESPA changes and well into many Reg Z changes (with more coming), how are you doing? What problems have you encountered in your operations and compliance efforts? We’re not done yet, either – there are loan originator compensation rules coming soon under Reg Z, along [...]
Call Report for Banks: Recent Changes, Highlights and Pitfalls Webinar
On November 21, 2011, the regulatory agencies proposed changes to the 2012 Call Report to provide data needed for safety and soundness or other public purposes. Two of the proposed changes would affect the March, 2012 Call report (for thrifts converting to the call report), but most of the proposed changes would be effective with [...]
On November 21, 2011, the regulatory agencies proposed changes to the 2012 Call Report to provide data needed for safety and soundness or other public purposes. Two of the proposed changes would affect the March, 2012 Call report (for thrifts converting to the call report), but most of the proposed changes would be effective with [...]
TIN Compliance: Resident and Non-Resident Webinar
SSN – EIN – PTIN – ITIN – NO TIN – W-9 – W-8 – What does it all mean? Obtaining the correct taxpayer identification number and determining which certification to use for each account you open can sometimes make your head spin. In this two hour training Webinar, you will learn the difference between [...]
SSN – EIN – PTIN – ITIN – NO TIN – W-9 – W-8 – What does it all mean? Obtaining the correct taxpayer identification number and determining which certification to use for each account you open can sometimes make your head spin. In this two hour training Webinar, you will learn the difference between [...]
Legal Issues Involved in the Collection Process Webinar
The collection process is fraught with potential liability. Debtors who can’t or aren’t willing to pay their obligations are looking for ways to get out of paying their obligations. Making a mistake in the collection process can mean the loss of rights to go after the debtor and the collateral. This webcast seminar will address [...]
The collection process is fraught with potential liability. Debtors who can’t or aren’t willing to pay their obligations are looking for ways to get out of paying their obligations. Making a mistake in the collection process can mean the loss of rights to go after the debtor and the collateral. This webcast seminar will address [...]
Reviewing Loans and Mending Fences Before the Regulators Arrive Webinar
In today’s current economic environment, managing the Commercial and Consumer Loan Portfolio is paramount in order to maintain a safe and sound financial institution. The five regulatory agencies are becoming more demanding in their review of banks in light of the recent large bank failure that occurred on the west coast and the increased number [...]
In today’s current economic environment, managing the Commercial and Consumer Loan Portfolio is paramount in order to maintain a safe and sound financial institution. The five regulatory agencies are becoming more demanding in their review of banks in light of the recent large bank failure that occurred on the west coast and the increased number [...]
Credit Stress Testing: Commercial Real Estate Risk Webinar
With the real estate market still going through times of change, pressure has been set upon lenders to make sure they are lending appropriately, and that they have portfolios that make sense. In particular, Commercial Real Estate portfoilos need to be reviewed as market conditions change. This seminar will review one method of reviewing a [...]
With the real estate market still going through times of change, pressure has been set upon lenders to make sure they are lending appropriately, and that they have portfolios that make sense. In particular, Commercial Real Estate portfoilos need to be reviewed as market conditions change. This seminar will review one method of reviewing a [...]
Achieving Teller Excellence Training Webinar
This highly motivating workshop continues to evolve as the premier teller excellence training workshop. Attended by tens of thousands of tellers across the country for over 20 years, the workshop enjoys exceptional reviews from participants. Managers and head tellers say this program gets the point across about the responsibility the teller has in influencing the [...]
This highly motivating workshop continues to evolve as the premier teller excellence training workshop. Attended by tens of thousands of tellers across the country for over 20 years, the workshop enjoys exceptional reviews from participants. Managers and head tellers say this program gets the point across about the responsibility the teller has in influencing the [...]
Detecting Counterfeit Checks, Q-Chex, Money Orders, etc. Webinar
With the advent of new and innovative payment options available to consumers, criminals are exploiting these payment options in ways many Internet providers did not plan for, nor anticipate the affects on other entities in the payment stream. Financial Institutions of all sizes must be aware of and plan for the fallout. Join us for [...]
With the advent of new and innovative payment options available to consumers, criminals are exploiting these payment options in ways many Internet providers did not plan for, nor anticipate the affects on other entities in the payment stream. Financial Institutions of all sizes must be aware of and plan for the fallout. Join us for [...]
What To Do When a Customer Dies Webinar
Ironically when a financial institution finds out that a deposit or loan customer has died, confusion and dread seem to be the normal reaction. This two-hour webinar will walk you through the complicated process of dealing with a customer’s death, both on the deposit and loan side; as well as the unique issues of doing [...]
Ironically when a financial institution finds out that a deposit or loan customer has died, confusion and dread seem to be the normal reaction. This two-hour webinar will walk you through the complicated process of dealing with a customer’s death, both on the deposit and loan side; as well as the unique issues of doing [...]
Reporting Your Credit Data – E-Oscar Webinar
Whether you report to one or all four of the National Credit Reporting Agencies (CRA), you are required to comply with the Fair Credit Reporting Act and the FACTA amendment. It’s not what you know that will hurt you-it’s re-polluting the consumer’s file that can cost your Financial Institution plenty! We will review FACTA Section [...]
Whether you report to one or all four of the National Credit Reporting Agencies (CRA), you are required to comply with the Fair Credit Reporting Act and the FACTA amendment. It’s not what you know that will hurt you-it’s re-polluting the consumer’s file that can cost your Financial Institution plenty! We will review FACTA Section [...]
Right of Setoff Webinar
The “Right of Setoff” is a term frequently used in the banking industry when trying to collect on past-due debts owed by customers. Unfortunately, many bankers do not understand the legal requirements and the procedures that are necessary to use this process. The risks of using the process incorrectly can be costly to a financial [...]
The “Right of Setoff” is a term frequently used in the banking industry when trying to collect on past-due debts owed by customers. Unfortunately, many bankers do not understand the legal requirements and the procedures that are necessary to use this process. The risks of using the process incorrectly can be costly to a financial [...]
Compliance and Social Networking Webinar
More and more employees are Tweeting or using their Facebook page to keep in contact with friends and business associates via social networking. Businesses also are discovering that social media can be a helpful tool and a useful means for maintaining customer contacts. But along with the benefits, there are serious dangers lurking. Fraudsters, hackers [...]
More and more employees are Tweeting or using their Facebook page to keep in contact with friends and business associates via social networking. Businesses also are discovering that social media can be a helpful tool and a useful means for maintaining customer contacts. But along with the benefits, there are serious dangers lurking. Fraudsters, hackers [...]
Avoiding Safe Deposit Box Lawsuits Webinar
2012 Update – What Caused Fourteen Current Safe Deposit Box Disappearance Claims? Improve Your System: Typically the safe deposit box responsibilities are passed from employee to employee with very little understanding of the institution’s liability. Unfortunately, only after a lawsuit occurs does management turn their attention to this area. Ask yourself the questions outlined in [...]
2012 Update – What Caused Fourteen Current Safe Deposit Box Disappearance Claims? Improve Your System: Typically the safe deposit box responsibilities are passed from employee to employee with very little understanding of the institution’s liability. Unfortunately, only after a lawsuit occurs does management turn their attention to this area. Ask yourself the questions outlined in [...]
Consumer Lending Compliance Webinar
Consumer (non-real estate) lending is one of the most regulated activities in the country, and with recent legislative and regulatory developments, more attention than ever is being placed on how you make your loans, and to whom. The Credit CARD Act, for one, imposes significant new operational requirements on ALL open-ended plans, not just credit [...]
Consumer (non-real estate) lending is one of the most regulated activities in the country, and with recent legislative and regulatory developments, more attention than ever is being placed on how you make your loans, and to whom. The Credit CARD Act, for one, imposes significant new operational requirements on ALL open-ended plans, not just credit [...]
Call Report – Lending Schedules Webinar
Several changes to the Call Report loan schedules have been approved for 2011. •Beginning with the March, 2011 Call Report, new information will be required on consumer purpose automobile loans on all loan schedules except RI and RC-K. •On RC-C M1 and RC-N M1, all restructured loan types will be required to be reported, starting [...]
Several changes to the Call Report loan schedules have been approved for 2011. •Beginning with the March, 2011 Call Report, new information will be required on consumer purpose automobile loans on all loan schedules except RI and RC-K. •On RC-C M1 and RC-N M1, all restructured loan types will be required to be reported, starting [...]
Introduction to Residential Mortgage Underwriting Webinar
This webinar will introduce and reinforce skills needed to properly underwrite a conventional mortgage loan. In the current business climate, sound underwriting practices are critical, and this class is an excellent overview to the underwriting step. Topics Covered Include: •The Underwriters Role •Terminology •Products •The Loan Application •Income Calculations and Types •Debt Structure •Assets •Credit [...]
This webinar will introduce and reinforce skills needed to properly underwrite a conventional mortgage loan. In the current business climate, sound underwriting practices are critical, and this class is an excellent overview to the underwriting step. Topics Covered Include: •The Underwriters Role •Terminology •Products •The Loan Application •Income Calculations and Types •Debt Structure •Assets •Credit [...]
Understanding Article 9 of the Uniform Commercial Code UCC Webinar
It is essential for lenders and loan administrators to know and understand Revised Article 9 (RA9) of the Uniform Commercial Code (UCC). RA9 governs and controls secured transactions involving primarily personal property. This training presentation is designed to provide the participant with an overview of the important facts lenders and loan administrators must know [...]
It is essential for lenders and loan administrators to know and understand Revised Article 9 (RA9) of the Uniform Commercial Code (UCC). RA9 governs and controls secured transactions involving primarily personal property. This training presentation is designed to provide the participant with an overview of the important facts lenders and loan administrators must know [...]
Overcoming Negativity on the Front Line Webinar
In this two hour workshop, let an ITS trainer help you learn how to contend with burnout, gossip, unprofessional behavior, employee and customer conflicts, and poor attitudes. Managers will learn how to get the frontline teaming instead of steaming, choosing actions instead of reacting, choosing a good attitude to avoid burnout, making gossip only familiar [...]
In this two hour workshop, let an ITS trainer help you learn how to contend with burnout, gossip, unprofessional behavior, employee and customer conflicts, and poor attitudes. Managers will learn how to get the frontline teaming instead of steaming, choosing actions instead of reacting, choosing a good attitude to avoid burnout, making gossip only familiar [...]
You’re Fired: Employee Termination Webinar
You may not anticipate an upcoming termination today. However, the need to terminate an employee can arise despite your best efforts, and by then it may already be too late to “do it properly.” To keep your terminations legal and avoid costly errors, learn what you need to know about terminations before you need to [...]
You may not anticipate an upcoming termination today. However, the need to terminate an employee can arise despite your best efforts, and by then it may already be too late to “do it properly.” To keep your terminations legal and avoid costly errors, learn what you need to know about terminations before you need to [...]
The Mortgage Originator’s Boot Camp Seminar
The mortgage origination business is very competitive, and it’s getting tougher every year. This training workshop will give you the tools you need to beat your growing competition and develop a loyal base of referral and repeat business that will keep you profitable, even when the market cools off. This popular two-day boot camp covers [...]
The mortgage origination business is very competitive, and it’s getting tougher every year. This training workshop will give you the tools you need to beat your growing competition and develop a loyal base of referral and repeat business that will keep you profitable, even when the market cools off. This popular two-day boot camp covers [...]
Supervisory Skills Seminar
This “nuts-and-bolts” supervisory skills training workshop is crammed with dozens of “field tested” techniques to put you on the path to supervisory success. You’ll get proven, practical techniques and strategies that will really make a difference in dealing with the transition to supervisor, capitalizing on the skills that you already have. Through group discussion, practical [...]
This “nuts-and-bolts” supervisory skills training workshop is crammed with dozens of “field tested” techniques to put you on the path to supervisory success. You’ll get proven, practical techniques and strategies that will really make a difference in dealing with the transition to supervisor, capitalizing on the skills that you already have. Through group discussion, practical [...]
Project Management: Getting It All Done Seminar
This workshop takes a hands-on approach to project management to help you conceive, prepare, organize, execute, and evaluate projects in an orderly and efficient manner. It will help you develop and strengthen skills critical in project management, such as goal setting, monitoring, time management, meeting management, budgeting, and more. You’ll learn how to deal with [...]
This workshop takes a hands-on approach to project management to help you conceive, prepare, organize, execute, and evaluate projects in an orderly and efficient manner. It will help you develop and strengthen skills critical in project management, such as goal setting, monitoring, time management, meeting management, budgeting, and more. You’ll learn how to deal with [...]
Effective Business Development Seminar
It is no secret that small business owners need and want to work with a banker who understands his or her business. This comprehensive one-day business development training workshop is designed to guide you to connect with current and prospective customers to develop mutually beneficial relationships. By employing the six steps to business development success, [...]
It is no secret that small business owners need and want to work with a banker who understands his or her business. This comprehensive one-day business development training workshop is designed to guide you to connect with current and prospective customers to develop mutually beneficial relationships. By employing the six steps to business development success, [...]
Basic Mortgage Underwriting Series Seminar
This comprehensive three-day mortgage underwriting workshop is designed to explain and provide the analytical tools needed to become an even more effective residential mortgage lender. From basic underwriting skills to the analysis of tax returns and real estate appraisals, you will gain the knowledge necessary to effectively serve your mortgage customers. Utilizing a combination of [...]
This comprehensive three-day mortgage underwriting workshop is designed to explain and provide the analytical tools needed to become an even more effective residential mortgage lender. From basic underwriting skills to the analysis of tax returns and real estate appraisals, you will gain the knowledge necessary to effectively serve your mortgage customers. Utilizing a combination of [...]
Becoming an Even More Effective Teller Supervisor Seminar
Are you a new teller supervisor? Or have you been “at the head of the line” for some time now and want to sharpen your supervisory skills? This training workshop takes a practical look at the issues encountered in everyday situations, and gives a “heads-up” on how to handle everything from grooming a professional image [...]
Are you a new teller supervisor? Or have you been “at the head of the line” for some time now and want to sharpen your supervisory skills? This training workshop takes a practical look at the issues encountered in everyday situations, and gives a “heads-up” on how to handle everything from grooming a professional image [...]
Introduction to Commercial Lending Seminar
The approach to commercial lending is very different from traditional consumer or mortgage lending. Workshop attendees will develop the skills needed to analyze and qualify the business loan applicant, using the Five C’s of Credit from a business loan standpoint: Capacity, Capital, Collateral, Character, and Conditions. Introduction to Commercial Lending will provide a systematic approach [...]
The approach to commercial lending is very different from traditional consumer or mortgage lending. Workshop attendees will develop the skills needed to analyze and qualify the business loan applicant, using the Five C’s of Credit from a business loan standpoint: Capacity, Capital, Collateral, Character, and Conditions. Introduction to Commercial Lending will provide a systematic approach [...]
How to Handle Sticky Supervisory Situations Seminar
Sooner or later, all supervisors handle “sticky” situations—the ones you never learned about in school. This workshop takes a look at how to foster excellent communication and interpersonal skills, so that you can handle even the toughest situations with grace, diplomacy, and effectiveness. You’ll learn how to handle resistance to change, how to handle failure [...]
Sooner or later, all supervisors handle “sticky” situations—the ones you never learned about in school. This workshop takes a look at how to foster excellent communication and interpersonal skills, so that you can handle even the toughest situations with grace, diplomacy, and effectiveness. You’ll learn how to handle resistance to change, how to handle failure [...]
Processing the Mortgage Loan Seminar
This seminar will review the forms, terms, and methods of processing a residential mortgage loan application. The material provides an excellent overview of the processing of mortgage loans and also serves as a strong platform for basic underwriting skills. Topics to be covered include: NEW Good Faith Estimate (required as of January 1, 2010) “Three [...]
This seminar will review the forms, terms, and methods of processing a residential mortgage loan application. The material provides an excellent overview of the processing of mortgage loans and also serves as a strong platform for basic underwriting skills. Topics to be covered include: NEW Good Faith Estimate (required as of January 1, 2010) “Three [...]
Officer Calling: Prospecting, Preparing, Presenting Webinar
Business Development is a vital part of the lending process for Loan Officers, Relationship Managers, Branch Managers, Customer Service Representatives and anyone who has the responsibility of developing good business for their financial institutions. Understanding how to build and retain a profitable customer base is essential for the successful banker and for financial institutions that [...]
Business Development is a vital part of the lending process for Loan Officers, Relationship Managers, Branch Managers, Customer Service Representatives and anyone who has the responsibility of developing good business for their financial institutions. Understanding how to build and retain a profitable customer base is essential for the successful banker and for financial institutions that [...]
Advanced Mortgage Underwriting Seminar
Seasoned underwriters, and graduates of CFT’s Mortgage Underwriting Series, can now attend a special one-day training seminar that will use case studies and problem solving methods to improve your underwriting skills. Network with fellow underwriters while you brainstorm new and fresh approaches to risk. Topics to be covered include: Today’s Risk Parameters; Debt Issues; Appraisal [...]
Seasoned underwriters, and graduates of CFT’s Mortgage Underwriting Series, can now attend a special one-day training seminar that will use case studies and problem solving methods to improve your underwriting skills. Network with fellow underwriters while you brainstorm new and fresh approaches to risk. Topics to be covered include: Today’s Risk Parameters; Debt Issues; Appraisal [...]
Analyzing Financial Statements Seminar (Part 1)
Introduction: This one-day program is designed to assist lenders and other credit professionals who want to better understand the information that is contained in accountant-prepared financial statements. During this program, participants will learn how to analyze financial statements and utilize them as the basis for determining the creditworthiness of potential borrowers and the financial health [...]
Introduction: This one-day program is designed to assist lenders and other credit professionals who want to better understand the information that is contained in accountant-prepared financial statements. During this program, participants will learn how to analyze financial statements and utilize them as the basis for determining the creditworthiness of potential borrowers and the financial health [...]
Analyzing Financial Statements Seminar (Part 2)
This advanced one-day program will provide lenders and other credit professionals with advanced training in the use of financial statements. Particular attention will be paid to the ways in which balance sheets and profit and loss statements interact with one another and how the Cashflow statement can be a useful tool in understanding the strengths [...]
This advanced one-day program will provide lenders and other credit professionals with advanced training in the use of financial statements. Particular attention will be paid to the ways in which balance sheets and profit and loss statements interact with one another and how the Cashflow statement can be a useful tool in understanding the strengths [...]
Analyzing Tax Returns of Businesses Seminar
The only reliable financial information available from many businesses, especially a small business, is contained in tax returns. When accountant-prepared financial statements are not available from businesses, lenders and credit analysts will often need to make a lending decision based on the information contained in those tax returns. Analyzing Tax Returns of Businesses is a training seminar [...]
The only reliable financial information available from many businesses, especially a small business, is contained in tax returns. When accountant-prepared financial statements are not available from businesses, lenders and credit analysts will often need to make a lending decision based on the information contained in those tax returns. Analyzing Tax Returns of Businesses is a training seminar [...]
Basic Mortgage Origination Skills Seminar
The mortgage origination business is very competitive, and it’s getting tougher every year. This training workshop will give you the tools you need to beat your growing competition and develop a loyal base of referral and repeat business that will keep you profitable, even when the market cools off. This seminar is Day 1 of [...]
The mortgage origination business is very competitive, and it’s getting tougher every year. This training workshop will give you the tools you need to beat your growing competition and develop a loyal base of referral and repeat business that will keep you profitable, even when the market cools off. This seminar is Day 1 of [...]
Basic Selling Skills for Mortgage Originators Seminar
This workshop will give you the tools you need to beat your growing competition and develop a loyal base of referral and repeat business that will keep you profitable, even when the market cools off. This seminar is Day 2 of the popular two-day Mortgage Originator’s Boot Camp workshop that covers the technical, as well as [...]
This workshop will give you the tools you need to beat your growing competition and develop a loyal base of referral and repeat business that will keep you profitable, even when the market cools off. This seminar is Day 2 of the popular two-day Mortgage Originator’s Boot Camp workshop that covers the technical, as well as [...]
Basic Underwriting Skills Seminar
This basic underwrting skills seminar gives an excellent overview of the basics of mortgage underwriting, using standard secondary market guidelines. This seminar is Day 1 of the three day seminar series: Basic Underwriting Series and Certificate. Students can choose to take the entire series or attend just one of the individual seminars that are part of [...]
This basic underwrting skills seminar gives an excellent overview of the basics of mortgage underwriting, using standard secondary market guidelines. This seminar is Day 1 of the three day seminar series: Basic Underwriting Series and Certificate. Students can choose to take the entire series or attend just one of the individual seminars that are part of [...]
Underwriting Tax Returns for Mortgage Loans Seminar
This training seminar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. Topics to be covered include: when tax returns are needed; an in-depth review of personal, corporate, partnership, and s-corp returns; qualifying methods used by secondary markets; profit and loss statements; and income [...]
This training seminar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. Topics to be covered include: when tax returns are needed; an in-depth review of personal, corporate, partnership, and s-corp returns; qualifying methods used by secondary markets; profit and loss statements; and income [...]
Underwriting Appraisals for Mortgage Loans Seminar
This training seminar is designed to give you a better understanding of residential real estate appraisals. Content includes the latest FNMA and FHLMC appraisal forms. Topics to be covered include: appraiser criteria, review of a single-family appraisal; valuation methods; comparable criteria; review of a multi-family appraisal; and short form appraisals. This seminar is Day 3 of the [...]
This training seminar is designed to give you a better understanding of residential real estate appraisals. Content includes the latest FNMA and FHLMC appraisal forms. Topics to be covered include: appraiser criteria, review of a single-family appraisal; valuation methods; comparable criteria; review of a multi-family appraisal; and short form appraisals. This seminar is Day 3 of the [...]
Account Ownership Basics Course
After successfully completing this training course, you will be able to: handle adult and minor account ownership and corporate accounts and documentation; understand joint tenancy laws and precautions; and work with partnerships and community property ownership. Audience: This course is designed for tellers, customer service representatives, personal bankers, new account personnel, managers, and anyone involved in [...]
After successfully completing this training course, you will be able to: handle adult and minor account ownership and corporate accounts and documentation; understand joint tenancy laws and precautions; and work with partnerships and community property ownership. Audience: This course is designed for tellers, customer service representatives, personal bankers, new account personnel, managers, and anyone involved in [...]
Asset Liability Management Part 1 Course
Increased profitability correlates directly to a financial institution’s management of its assets and liabilities. Users will learn how to establish financial goals, determine fundamental trade-offs between risks and returns, understand the link between GAP and net interest margin, determine conditions that affect market value of stockholders’ equity, factors that make assets and liabilities price sensitive, [...]
Increased profitability correlates directly to a financial institution’s management of its assets and liabilities. Users will learn how to establish financial goals, determine fundamental trade-offs between risks and returns, understand the link between GAP and net interest margin, determine conditions that affect market value of stockholders’ equity, factors that make assets and liabilities price sensitive, [...]
Asset Liability Management Part 2 Course
Think you have a good handle on the basics of asset liability management or you’re ready to take the next step? Learn the income-based and wealth-based approach to asset/liability management, GAP management of interest rate risk, how to conduct a static GAP analysis, calculating asset/liability valuation and market risk, regulation of interest rate risk using [...]
Think you have a good handle on the basics of asset liability management or you’re ready to take the next step? Learn the income-based and wealth-based approach to asset/liability management, GAP management of interest rate risk, how to conduct a static GAP analysis, calculating asset/liability valuation and market risk, regulation of interest rate risk using [...]
Bank Financial Analysis Course
This course builds your knowledge of proper analytical techniques for evaluating the financial condition of a financial institution. Subjects include an in-depth look into the Uniform Bank Financial Report, operating ratio analysis, capital components, return on assets (ROA), establishing net interest margin (NIM), rate sensitivity, asset and liability liquidity sources, and many more financial components [...]
This course builds your knowledge of proper analytical techniques for evaluating the financial condition of a financial institution. Subjects include an in-depth look into the Uniform Bank Financial Report, operating ratio analysis, capital components, return on assets (ROA), establishing net interest margin (NIM), rate sensitivity, asset and liability liquidity sources, and many more financial components [...]
Bank Secrecy Act Course
After successfully completing this training course, you will be able to: explain the background of the Bank Secrecy Act (BSA); report transactions; know the exemptions to reporting regulations; recognize suspicious transactions; complete the Currency Transaction Report (CTR); and excel in customer relations. Audience: This course is designed for tellers, customer service representatives, personal bankers, new account [...]
After successfully completing this training course, you will be able to: explain the background of the Bank Secrecy Act (BSA); report transactions; know the exemptions to reporting regulations; recognize suspicious transactions; complete the Currency Transaction Report (CTR); and excel in customer relations. Audience: This course is designed for tellers, customer service representatives, personal bankers, new account [...]
Check Fraud Course
The greatest potential loss in your institution is check fraud. Know how to detect it and how to prevent it from happening. This course covers: major types of checks and their characteristics; check acceptability and authenticity; check security features; typical check fraud schemes and warning signs; and detection and prevention of check fraud. Audience: Customer [...]
The greatest potential loss in your institution is check fraud. Know how to detect it and how to prevent it from happening. This course covers: major types of checks and their characteristics; check acceptability and authenticity; check security features; typical check fraud schemes and warning signs; and detection and prevention of check fraud. Audience: Customer [...]
Commercial Lending Course
The Commercial Lending course is ACE recommended for College Credit Transfer! This course will give you the knowledge and skills to be an effective commercial lender. After successfully completing this course, you will be able to: explain why good human relations skills are critically important to the successful lending officer in many stages of the [...]
The Commercial Lending course is ACE recommended for College Credit Transfer! This course will give you the knowledge and skills to be an effective commercial lender. After successfully completing this course, you will be able to: explain why good human relations skills are critically important to the successful lending officer in many stages of the [...]
Communication Skills for Business Course
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define [...]
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define [...]
Consumer Lending Course
The Consumer Lending course is ACE recommended for College Credit Transfer! In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the consumer lending process from developing and taking loan applications to collection and recovery. After [...]
The Consumer Lending course is ACE recommended for College Credit Transfer! In this comprehensive overview of the consumer lending business, participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the consumer lending process from developing and taking loan applications to collection and recovery. After [...]
Customer Service Excellence Course
The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Training topics include: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use [...]
The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Training topics include: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use [...]
Deposit Accounts and Services Course
The Deposit Accounts and Services course provides the tools you need to effectively open deposit accounts and help potential customers make the best account choices. It will increase your understanding of the different types of account ownership. At the conclusion of the program participants will be able to: understand deposit investment counseling; state the account owner’s [...]
The Deposit Accounts and Services course provides the tools you need to effectively open deposit accounts and help potential customers make the best account choices. It will increase your understanding of the different types of account ownership. At the conclusion of the program participants will be able to: understand deposit investment counseling; state the account owner’s [...]
Effective Business Writing Course
This Effective Business Writing course helps you to improve your written communication skills. Good grammar and punctuation skills are prerequisites for this course. The course content includes: three stages of the writing process and special financial service writing characteristics; the “you attitude” writing technique; determining the reader’s need for scope, depth and language; complete, efficient [...]
This Effective Business Writing course helps you to improve your written communication skills. Good grammar and punctuation skills are prerequisites for this course. The course content includes: three stages of the writing process and special financial service writing characteristics; the “you attitude” writing technique; determining the reader’s need for scope, depth and language; complete, efficient [...]
Effective Referrals Course
This course will provide participants with the skills needed to make confident and effective referrals. This course supports the Relationship Selling model used in the Introduction to Relationship Selling course. After successfully completing this course, you will be able to: describe what customers expect from their bank; identify sales and service referral opportunities; use benefit [...]
This course will provide participants with the skills needed to make confident and effective referrals. This course supports the Relationship Selling model used in the Introduction to Relationship Selling course. After successfully completing this course, you will be able to: describe what customers expect from their bank; identify sales and service referral opportunities; use benefit [...]
Ethics in Business Course
Well-meaning people often make errors in judgment simply because they have not given enough thought to issues. Good and bad, or right or wrong, are not always easily discerned. However, ethical management practices are essential to every business’s continued success. In addition to making sure organizational rules and codes of conduct are followed, a manager [...]
Well-meaning people often make errors in judgment simply because they have not given enough thought to issues. Good and bad, or right or wrong, are not always easily discerned. However, ethical management practices are essential to every business’s continued success. In addition to making sure organizational rules and codes of conduct are followed, a manager [...]
Fraud Identification Course
A seasoned state bank regulator facilitates this interactive, on-line course. The 5-week course consists of many activities, including: analyzing 21 actual fraud cases; viewing PowerPoint presentations on audit, internal controls, and cyber banking; reflecting on and discussing specific fraud issues; interacting with the other participants and the facilitator regarding these issues and the red flags [...]
A seasoned state bank regulator facilitates this interactive, on-line course. The 5-week course consists of many activities, including: analyzing 21 actual fraud cases; viewing PowerPoint presentations on audit, internal controls, and cyber banking; reflecting on and discussing specific fraud issues; interacting with the other participants and the facilitator regarding these issues and the red flags [...]
Human Resource Development Course
Employee skills and motivation are critical for organizational success. This Human Resource Development course will help anyone increase their effectiveness, along with that of individuals with whom they work and the organizations of which they are a part. After successfully completing this course, you will be able to: understand the concepts, processes, and practices that [...]
Employee skills and motivation are critical for organizational success. This Human Resource Development course will help anyone increase their effectiveness, along with that of individuals with whom they work and the organizations of which they are a part. After successfully completing this course, you will be able to: understand the concepts, processes, and practices that [...]
The Dodd-Frank Regulatory Reform Bill Webinar
It’s been called many things – the compliance officer full-employment act, among them – but the financial reform bill is finally here. Not since the Great Depression will we see so many new agencies and offices created, new regulations written, existing regulations amended, and examination standards changed. There are many big questions that go along [...]
It’s been called many things – the compliance officer full-employment act, among them – but the financial reform bill is finally here. Not since the Great Depression will we see so many new agencies and offices created, new regulations written, existing regulations amended, and examination standards changed. There are many big questions that go along [...]
Individual Retirement Accounts Course
This newly revised course covers the changes prompted by The Economic Growth and Tax Relief Reconciliation Act of 2001 and the Re-proposed Required Minimum Distribution Regulations. After successfully completing this training course, you will be able to: describe the eligibility requirements and contribution limits for IRAs; understand the tax deductibility requirements of IRA contributions; identify [...]
This newly revised course covers the changes prompted by The Economic Growth and Tax Relief Reconciliation Act of 2001 and the Re-proposed Required Minimum Distribution Regulations. After successfully completing this training course, you will be able to: describe the eligibility requirements and contribution limits for IRAs; understand the tax deductibility requirements of IRA contributions; identify [...]
Interviewing and Hiring Techniques Course
The workforce today is made up of more diverse groups than ever before. With so many applicants to choose from, hiring managers are challenged to select the best people for their job openings. Interviewing & Hiring Techniques will provide tips on evaluating cover letters and resumes as well as pointers for conducting the all-important interview. [...]
The workforce today is made up of more diverse groups than ever before. With so many applicants to choose from, hiring managers are challenged to select the best people for their job openings. Interviewing & Hiring Techniques will provide tips on evaluating cover letters and resumes as well as pointers for conducting the all-important interview. [...]
Law and Banking: Applications Course
Law and Banking: Applications is ACE recommended for college credit transfer! Business law and, more generally, the legal environment of business have universal applicability. A student entering virtually any field of business must have at least a passing understanding of business law in order to function in the real world. Topics covered include: Introduction to [...]
Law and Banking: Applications is ACE recommended for college credit transfer! Business law and, more generally, the legal environment of business have universal applicability. A student entering virtually any field of business must have at least a passing understanding of business law in order to function in the real world. Topics covered include: Introduction to [...]
Law and Banking: Principles Course
The Law and Banking: Principles course is ACE recommended for college credit transfer! Business law and, more generally, the legal environment of business have universal applicability. A student entering virtually any field of business must have at least a passing understanding of business law in order to function in the real world. Topics covered include: [...]
The Law and Banking: Principles course is ACE recommended for college credit transfer! Business law and, more generally, the legal environment of business have universal applicability. A student entering virtually any field of business must have at least a passing understanding of business law in order to function in the real world. Topics covered include: [...]
Leading Your People to Success Course
The Leading Your People to Success course discusses how supervisors can use proven techniques to empower their employees. The content of the course includes: team building skills; group dynamics; coaching and counseling; productive performance appraisals; support of employee career development; creating a high-opportunity work environment; embracing change; and continuous improvement of employees. Textbook chapter topics include: [...]
The Leading Your People to Success course discusses how supervisors can use proven techniques to empower their employees. The content of the course includes: team building skills; group dynamics; coaching and counseling; productive performance appraisals; support of employee career development; creating a high-opportunity work environment; embracing change; and continuous improvement of employees. Textbook chapter topics include: [...]
Managing Change Course
Change is an everyday reality in business today and the responsibility for making it work falls to managers and supervisors who must take the leadership role. People in your workforce can be confused, resistant, and disheartened – mergers, takeovers, layoffs, downsizing, new technology, and the intensity of increased competition are only words until they happen [...]
Change is an everyday reality in business today and the responsibility for making it work falls to managers and supervisors who must take the leadership role. People in your workforce can be confused, resistant, and disheartened – mergers, takeovers, layoffs, downsizing, new technology, and the intensity of increased competition are only words until they happen [...]
Managing Performance and Productivity Course
This Managing Performance and Productivity course covers the management principles needed by today’s supervisors. It discusses how supervisors can use processes and systems to encourage maximum productivity of their employees. Topics to be covered: how to use an effective interview process to select the best candidate; the mentor system and techniques for training employees; establish [...]
This Managing Performance and Productivity course covers the management principles needed by today’s supervisors. It discusses how supervisors can use processes and systems to encourage maximum productivity of their employees. Topics to be covered: how to use an effective interview process to select the best candidate; the mentor system and techniques for training employees; establish [...]
Motivating Your Staff Course
The concepts in this Motivating Your Staff course are meant to help create a work environment where people are empowered and inspired to excel. There are simple ways to identify and remove the complications that make it difficult to do a good job and every supervisor or manager can learn them. Motivating Your Staff explains [...]
The concepts in this Motivating Your Staff course are meant to help create a work environment where people are empowered and inspired to excel. There are simple ways to identify and remove the complications that make it difficult to do a good job and every supervisor or manager can learn them. Motivating Your Staff explains [...]
New Account Fraud Course
Learn to detect new account fraud at every stage-from the application to the account-opening decision. Course content includes: new account fraud types; applicant interview process; identification documents and verifying applicant information; suspicious applicant behavior and transactions; account opening decision-making process.
Learn to detect new account fraud at every stage-from the application to the account-opening decision. Course content includes: new account fraud types; applicant interview process; identification documents and verifying applicant information; suspicious applicant behavior and transactions; account opening decision-making process.
Real Estate Finance Course
Real Estate Finance course is ACE recommended for college credit transfer! The Real Estate Finance course provides cutting-edge coverage of specialized mortgage lending procedures—including sources of mortgage money, constraints on those sources, loan qualifications, and laws and regulations that guide practices. Textbook chapter topics include: History and Background Money and Interest Rates Mortgage Money: Regulated Lenders Other [...]
Real Estate Finance course is ACE recommended for college credit transfer! The Real Estate Finance course provides cutting-edge coverage of specialized mortgage lending procedures—including sources of mortgage money, constraints on those sources, loan qualifications, and laws and regulations that guide practices. Textbook chapter topics include: History and Background Money and Interest Rates Mortgage Money: Regulated Lenders Other [...]
Residential Mortgage Lending Overview Course
The content of the Residential Mortgage Lending Overview training course includes the following: mortgage loan products and documents; types of costs associated with a loan; interest, simple interest and amortization; fixed-rate and adjustable-rate mortgages; regulations that affect lending practices; steps in the lending cycle; analyzing an applicant’s income, assets and debits; and the steps in [...]
The content of the Residential Mortgage Lending Overview training course includes the following: mortgage loan products and documents; types of costs associated with a loan; interest, simple interest and amortization; fixed-rate and adjustable-rate mortgages; regulations that affect lending practices; steps in the lending cycle; analyzing an applicant’s income, assets and debits; and the steps in [...]
Retail Banking Course
This course provides a broad understanding of financial institutions. After successfully completing this course, one will be able to: describe consumer financial needs and matching products; understand retail financial institutions’ charters and organization; utilize types of deposit and lending services; describe customer/member service operations and support departments in retail financial institutions; and practice regulatory and [...]
This course provides a broad understanding of financial institutions. After successfully completing this course, one will be able to: describe consumer financial needs and matching products; understand retail financial institutions’ charters and organization; utilize types of deposit and lending services; describe customer/member service operations and support departments in retail financial institutions; and practice regulatory and [...]
Sales Excellence Course
The Sales Excellence training course challenges financial institution employees to see themselves as sales professionals. It provides the tools needed to achieve the level of sales professionalism required by financial institutions today. Upon completion of this sales training course, participants will be able to: overcome hesitations about selling and benefit from a professional approach to sales; [...]
The Sales Excellence training course challenges financial institution employees to see themselves as sales professionals. It provides the tools needed to achieve the level of sales professionalism required by financial institutions today. Upon completion of this sales training course, participants will be able to: overcome hesitations about selling and benefit from a professional approach to sales; [...]
The 21st Century Supervisor Course
A new or experienced supervisor and first-line managers or those preparing for such a role will find that this training course offers training of the following topics: challenges facing today’s supervisor; methods for smoothly transitioning to a new supervisory role; SMART goals to develop planning strategies; and ways to effectively communicate to staff. Textbook chapter [...]
A new or experienced supervisor and first-line managers or those preparing for such a role will find that this training course offers training of the following topics: challenges facing today’s supervisor; methods for smoothly transitioning to a new supervisory role; SMART goals to develop planning strategies; and ways to effectively communicate to staff. Textbook chapter [...]
Commercial Lending School
The Commercial Lending School is a long-standing, comprehensive, credit training program designed exclusively for the financial services industry. Locations SPRING CLASS – St. Louis, Missouri FALL CLASS – Jamestown, New Jersey Who should attend? The school appeals to a wide range of students who need intensive and formal lending and credit training. Recent classes have [...]
The Commercial Lending School is a long-standing, comprehensive, credit training program designed exclusively for the financial services industry. Locations SPRING CLASS – St. Louis, Missouri FALL CLASS – Jamestown, New Jersey Who should attend? The school appeals to a wide range of students who need intensive and formal lending and credit training. Recent classes have [...]
Exceptional Customer Service Seminar
Financial services customer contact staffs are the face of the organization. It is essential that they exhibit a variety of skills and knowledge to insure a positive customer service experience. They must possess exceptional customer service skills and behaviors to build and maintain strong relations with current customers to earn their continued loyalty. Customer retention [...]
Financial services customer contact staffs are the face of the organization. It is essential that they exhibit a variety of skills and knowledge to insure a positive customer service experience. They must possess exceptional customer service skills and behaviors to build and maintain strong relations with current customers to earn their continued loyalty. Customer retention [...]
Economic Update 2011 – A Banker’s Forum Event
The CFT Bankers’ Forum is pleased to announce the return of Todd Martin for his analysis and update on the national and local economies, including monetary and fiscal policy, real GDP, the labor markets, inflation, housing, banking, the capital markets, and interest rates. Todd is president of Todd P. Martin Economic Services, an economic consulting firm [...]
The CFT Bankers’ Forum is pleased to announce the return of Todd Martin for his analysis and update on the national and local economies, including monetary and fiscal policy, real GDP, the labor markets, inflation, housing, banking, the capital markets, and interest rates. Todd is president of Todd P. Martin Economic Services, an economic consulting firm [...]
Federal Bank Compliance School
CFT’s Annual Bank Compliance School features nationally recognized compliance experts. If you are new to compliance, this School is a must! If you are a seasoned compliance professional, come for the updates, changes and chance to network with your peers. CFT’s Annual Bank Compliance School gives you what you need to handle compliance in today’s [...]
CFT’s Annual Bank Compliance School features nationally recognized compliance experts. If you are new to compliance, this School is a must! If you are a seasoned compliance professional, come for the updates, changes and chance to network with your peers. CFT’s Annual Bank Compliance School gives you what you need to handle compliance in today’s [...]
Branch Management School
This meticulously designed program delivers the superior skills that a Branch Manager requires to be successful in today’s demanding banking environment. Through instructor led education, case studies, exercises, peer interaction, and role play students will learn timely strategies and gain a deeper understanding of several competencies that are essential to effective branch management. These competencies [...]
This meticulously designed program delivers the superior skills that a Branch Manager requires to be successful in today’s demanding banking environment. Through instructor led education, case studies, exercises, peer interaction, and role play students will learn timely strategies and gain a deeper understanding of several competencies that are essential to effective branch management. These competencies [...]
Endorsements: Who Is Authorized to Negotiate? Webinar
Endorsements on Fiduciaries, Trusts, Estates, and business accounts can be tricky because all have individuals who own assets and receive checks. These entities have big dollars and high risks when handling their checks. The questions of who can endorse these types of checks and how they should be endorsed will be addressed in this informative [...]
Endorsements on Fiduciaries, Trusts, Estates, and business accounts can be tricky because all have individuals who own assets and receive checks. These entities have big dollars and high risks when handling their checks. The questions of who can endorse these types of checks and how they should be endorsed will be addressed in this informative [...]
Top Ten Reasons Your Customer May Not Be FDIC Insured Webinar
Knock, Knock on your door and the FDIC/NCUSIF is there to take over your institution. You are in shock and so are the customers and the other employees. Now you begin thinking about all those signature cards in pending files, the documents to support trusts and business accounts. How good are your deposit records? Your [...]
Knock, Knock on your door and the FDIC/NCUSIF is there to take over your institution. You are in shock and so are the customers and the other employees. Now you begin thinking about all those signature cards in pending files, the documents to support trusts and business accounts. How good are your deposit records? Your [...]
Professional Development Conference 2012
Designed to be as motivational as it is educational, the professional development conference also provides a terrific opportunity to network with a group of banking professionals who represent several states and a full-range of banking capacities. You will find that the conference workshops certainly reflect this diversity. The conference includes: a welcome reception Friday night, all [...]
Designed to be as motivational as it is educational, the professional development conference also provides a terrific opportunity to network with a group of banking professionals who represent several states and a full-range of banking capacities. You will find that the conference workshops certainly reflect this diversity. The conference includes: a welcome reception Friday night, all [...]
Super Charge Your Branch Seminar
You’ve got your eye on the prize: a highly productive branch where everyone works well as a team and customers can “feel the love” and reward it with loyalty. Everything begins with you: The Branch Manager. Your energy, attitude, communication skills, interpersonal practices, and innovative approaches can go a long way into making your branch [...]
You’ve got your eye on the prize: a highly productive branch where everyone works well as a team and customers can “feel the love” and reward it with loyalty. Everything begins with you: The Branch Manager. Your energy, attitude, communication skills, interpersonal practices, and innovative approaches can go a long way into making your branch [...]
Flood Insurance Webinar
The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and fines. Flood has been announced as one of the principal areas of concern (along with fair lending and BSA) for 2011. There are still significant issues out there, which, the regulators are still attempting to deal with through [...]
The flood insurance regulations have been around since 1996, yet examiners continue to cite numerous violations and fines. Flood has been announced as one of the principal areas of concern (along with fair lending and BSA) for 2011. There are still significant issues out there, which, the regulators are still attempting to deal with through [...]
Construction Lending Webinar
A construction loan is one of the most complicated loans that a financial institution will make. Construction lending requires knowledge of unique lending processes and special regulatory requirements. It is a trap for the unwary who think construction lending is simply making a real estate loan. This webinar will explain the construction lending function from [...]
A construction loan is one of the most complicated loans that a financial institution will make. Construction lending requires knowledge of unique lending processes and special regulatory requirements. It is a trap for the unwary who think construction lending is simply making a real estate loan. This webinar will explain the construction lending function from [...]
Debit & Credit Card Fraud Webinar
Operational losses attributable to fraud, specifically debit and payment channel fraud are changing right in front of our eyes, and at a pace that threaten both your accounts and the reputational integrity of your financial institution. Please join us as we explore why your “sales market” is local, but your “risk market” is global, and [...]
Operational losses attributable to fraud, specifically debit and payment channel fraud are changing right in front of our eyes, and at a pace that threaten both your accounts and the reputational integrity of your financial institution. Please join us as we explore why your “sales market” is local, but your “risk market” is global, and [...]
Calculating and Documenting the ALLL Webinar
The Allowance for Loan and Lease Losses (“ALLL”), is a major portion of credit administration and is considered a key factor in maintaining a safe and sound financial institution. It is a valuation reserve established and maintained by charges against the financial institution’s operating income and is estimate of loans that may be uncollectible. According [...]
The Allowance for Loan and Lease Losses (“ALLL”), is a major portion of credit administration and is considered a key factor in maintaining a safe and sound financial institution. It is a valuation reserve established and maintained by charges against the financial institution’s operating income and is estimate of loans that may be uncollectible. According [...]
Maximizing Telephone Effectiveness Webinar
Many customer interactions with a financial institution now happen on the telephone. This training webinar will help you to maximize your telephone effectiveness from both a service and sales standpoint. Learn how to build a relationship from the greeting through the end of the call. You will also learn how to diffuse anger and complaints [...]
Many customer interactions with a financial institution now happen on the telephone. This training webinar will help you to maximize your telephone effectiveness from both a service and sales standpoint. Learn how to build a relationship from the greeting through the end of the call. You will also learn how to diffuse anger and complaints [...]
These People Drive Me Crazy Webinar
Headache Remedies and Other Pain Relievers for Supervisors! Some days it just doesn’t pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging [...]
Headache Remedies and Other Pain Relievers for Supervisors! Some days it just doesn’t pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging [...]
Home Valuation Code of Conduct Webinar
As of May 1st 2009, FNMA/FHLMC requires that all lenders selling loans to them adhere to the new Home Valuation Code of Conduct – HVCC. As with many of the regulations put in place by the Secondary Market, this will quickly become standard procedure within the industry. Join J.T. Turner, Trainer and Consultant, for an [...]
As of May 1st 2009, FNMA/FHLMC requires that all lenders selling loans to them adhere to the new Home Valuation Code of Conduct – HVCC. As with many of the regulations put in place by the Secondary Market, this will quickly become standard procedure within the industry. Join J.T. Turner, Trainer and Consultant, for an [...]
Overcoming Commodization in Your Financial Institution Webinar
There’s been a sea of change in the basis of competition in most industries, and the banking industry is no exception. If you or your business clients ignore it, you’ll be caught in dangerous undertows that, at some point, are impossible from which to escape. We’ve become a copycat economy in which customers see fewer [...]
There’s been a sea of change in the basis of competition in most industries, and the banking industry is no exception. If you or your business clients ignore it, you’ll be caught in dangerous undertows that, at some point, are impossible from which to escape. We’ve become a copycat economy in which customers see fewer [...]
Evolving Appraisal Rules Webinar
The past couple of years have seen significant new developments in real estate appraisal rules and evaluation rules and regulations. There are new Interagency Guidelines, new rules under Reg. Z, and additional requirements coming due to the Dodd-Frank Act. The regulators have upped their game; lenders’ appraisal and evaluation programs must include more elements than ever [...]
The past couple of years have seen significant new developments in real estate appraisal rules and evaluation rules and regulations. There are new Interagency Guidelines, new rules under Reg. Z, and additional requirements coming due to the Dodd-Frank Act. The regulators have upped their game; lenders’ appraisal and evaluation programs must include more elements than ever [...]
Bankruptcy for Creditors Webinar
In this webinar, we will discuss Chapter 7 and 13 timelines, the First Meeting of Creditors, the ability to discharge debts, lien avoidance, treatment of mortgages in Chapter 13 plans, reaffirmation agreements, automatic stay issues and abusive multiple filers. Scott Fink, our speaker, will examine the Bankruptcy Code and its current affect on your mortgages, [...]
In this webinar, we will discuss Chapter 7 and 13 timelines, the First Meeting of Creditors, the ability to discharge debts, lien avoidance, treatment of mortgages in Chapter 13 plans, reaffirmation agreements, automatic stay issues and abusive multiple filers. Scott Fink, our speaker, will examine the Bankruptcy Code and its current affect on your mortgages, [...]
Opening New Accounts I Webinar
“It’s just a little new account job, right?” If that’s the case, why do we feel like we are acting as “estate planners” instead of “account opening professionals”? The main reason is, in many states, the signature card and account agreement could possibly override formal documents created outside of the financial institution – for example, [...]
“It’s just a little new account job, right?” If that’s the case, why do we feel like we are acting as “estate planners” instead of “account opening professionals”? The main reason is, in many states, the signature card and account agreement could possibly override formal documents created outside of the financial institution – for example, [...]
Analyzing Financial Statements Webinar
One of the more challenging aspects of lending is analyzing personal financial statements and tax returns. To assess the borrower’s ability to convert assets to cash to pay short term debt often requires significant adjustments to the borrower’s reported net worth. Adjusted gross income on Form 1040 bears no relationship at all to cash available [...]
One of the more challenging aspects of lending is analyzing personal financial statements and tax returns. To assess the borrower’s ability to convert assets to cash to pay short term debt often requires significant adjustments to the borrower’s reported net worth. Adjusted gross income on Form 1040 bears no relationship at all to cash available [...]
Opening New Accounts II Webinar
It is no longer “okay” to open accounts for non-documented businesses. When you open a commercial account you should verify this is a legal business and who is authorized to transact business on behalf of that entity. In this two hour Webinar, we will investigate the types of business entities available in most states and [...]
It is no longer “okay” to open accounts for non-documented businesses. When you open a commercial account you should verify this is a legal business and who is authorized to transact business on behalf of that entity. In this two hour Webinar, we will investigate the types of business entities available in most states and [...]
Tax Return Review for Mortgage Decisions Webinar
This webinar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. PLEASE BRING A CALCULATOR TO THIS WEBINAR! Topics To Be Covered: When tax returns are needed An in-depth review of personal, corporate, partnership, and s-corp returns Qualifying methods used by secondary markets Profit [...]
This webinar is designed to give mortgage lenders a better grasp of tax returns and their importance in making quality loan decisions. PLEASE BRING A CALCULATOR TO THIS WEBINAR! Topics To Be Covered: When tax returns are needed An in-depth review of personal, corporate, partnership, and s-corp returns Qualifying methods used by secondary markets Profit [...]
Energizing Employees Webinar
Do you feel like some of your staff is running at top speed while others are stuck in idle? Do you feel you’ve tried “everything” with a certain employee and nothing seems to work? This workshop is designed to rejuvenate yourself in your supervisory capacity and to guide you in developing strategies to stimulate your [...]
Do you feel like some of your staff is running at top speed while others are stuck in idle? Do you feel you’ve tried “everything” with a certain employee and nothing seems to work? This workshop is designed to rejuvenate yourself in your supervisory capacity and to guide you in developing strategies to stimulate your [...]
FDIC Insurance: What Your Customers Need To Know Webinar
Financial Institution failures and the other problems being reported in the press daily has reminded bankers and depositors alike of the importance of understanding how FDIC deposit insurance coverage works. Furthermore, with all of the inaccurate information being publicized, it is more important than ever before to know the ins and outs of FDIC insurance [...]
Financial Institution failures and the other problems being reported in the press daily has reminded bankers and depositors alike of the importance of understanding how FDIC deposit insurance coverage works. Furthermore, with all of the inaccurate information being publicized, it is more important than ever before to know the ins and outs of FDIC insurance [...]
Dealing With Work Appearance, Hygiene, etc. Webinar
What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? Where do company appearance rules become discriminatory or violate employees’ legal rights? This program will cover the practical and legal issues and the current trends in [...]
What is “appropriate” work appearance? Do you have the right to tell employees what to wear? How much can an employer dictate styles of dress, hair, perfume or jewelry? Where do company appearance rules become discriminatory or violate employees’ legal rights? This program will cover the practical and legal issues and the current trends in [...]
Negotiable Instruments Webinar
Remember the good old days where we simply had to deal with paper checks? It is extremely more difficult nowadays with the many different types of electronic payments such as ACH, remote deposit capture, electronic fund transfers, electronic check conversion, imaged items, debit cards, and the list goes on. The financial institution’s liability varies depending [...]
Remember the good old days where we simply had to deal with paper checks? It is extremely more difficult nowadays with the many different types of electronic payments such as ACH, remote deposit capture, electronic fund transfers, electronic check conversion, imaged items, debit cards, and the list goes on. The financial institution’s liability varies depending [...]
Safe Deposit Security and Liability Webinar
The safe deposit area is a pit of hidden liability for your new or experienced Branch Manager, Auditor, Compliance Officer, Security Director or any safe deposit employee. More and more successful attempts are being made nationwide to fraudulently or illegally enter a renter’s safe deposit box. David McGuinn, a former bank Senior Vice President, Cashier, [...]
The safe deposit area is a pit of hidden liability for your new or experienced Branch Manager, Auditor, Compliance Officer, Security Director or any safe deposit employee. More and more successful attempts are being made nationwide to fraudulently or illegally enter a renter’s safe deposit box. David McGuinn, a former bank Senior Vice President, Cashier, [...]
The Lending Process: From Start to Finish Webinar
Compliance training can be difficult, not to mention uninteresting to participants, since discussions normally focus on unfamiliar acronyms like RESPA, HMDA, and a jumble of letters (Reg. Z, O, B, etc.). How can you make training easier and more relevant to your audience? This webinar is different: we discuss how the lending process works; it [...]
Compliance training can be difficult, not to mention uninteresting to participants, since discussions normally focus on unfamiliar acronyms like RESPA, HMDA, and a jumble of letters (Reg. Z, O, B, etc.). How can you make training easier and more relevant to your audience? This webinar is different: we discuss how the lending process works; it [...]
Managing a Bank Branch Webinar
This highly acclaimed webinar speaks directly to branch managers and reviews practiced, tested management techniques that turn the branch office into a winning operation. All methods discussed and examples used will be geared to your Branch Management situations. How to win back customer trust? Produce greater results at your branch! Motivate staff in a recession? [...]
This highly acclaimed webinar speaks directly to branch managers and reviews practiced, tested management techniques that turn the branch office into a winning operation. All methods discussed and examples used will be geared to your Branch Management situations. How to win back customer trust? Produce greater results at your branch! Motivate staff in a recession? [...]
A Few Months Into New RESPA Webinar
As we all know, HUD made revolutionary changes to RESPA, including a brand-new GFE and HUD-1. As compliance with the new requirements becomes the new “normal,” we can all learn from the mistakes and advice of others. Plus HUD is still issuing FAQs to address issues with the new regulation. We’ll discuss the new GFE [...]
As we all know, HUD made revolutionary changes to RESPA, including a brand-new GFE and HUD-1. As compliance with the new requirements becomes the new “normal,” we can all learn from the mistakes and advice of others. Plus HUD is still issuing FAQs to address issues with the new regulation. We’ll discuss the new GFE [...]
Check Holds and Reg CC Webinar
Has your financial institution taken losses due to counterfeit checks, check kiting or other check frauds? Did losses occur because your staff did not know how to properly apply holds on customer deposits? In banking today, with the multitude of regulations and laws requiring compliance on a daily basis, the Expedited Funds Availability Act (Reg [...]
Has your financial institution taken losses due to counterfeit checks, check kiting or other check frauds? Did losses occur because your staff did not know how to properly apply holds on customer deposits? In banking today, with the multitude of regulations and laws requiring compliance on a daily basis, the Expedited Funds Availability Act (Reg [...]
Compliance Perspectives Webinar – Monthly Series
Keeping up with changes and deadlines in the bank compliance area gets more complex every year. Now, we can assist you with that task. Carl Pry, a well known and highly respected compliance expert will be presenting a monthly one-hour compliance update that will address new items to be aware of, deadlines and what’s on [...]
Keeping up with changes and deadlines in the bank compliance area gets more complex every year. Now, we can assist you with that task. Carl Pry, a well known and highly respected compliance expert will be presenting a monthly one-hour compliance update that will address new items to be aware of, deadlines and what’s on [...]
Finding Organic Growth Part 1 Webinar
This is part one of a two-part webinar series. Save $50 when you sign up for both sessions. Organic growth results when a financial institution figures out how to better leverage three of their most valuable and under utilized assets: the markets in which the financial institution is currently doing business, its customers and contacts. [...]
This is part one of a two-part webinar series. Save $50 when you sign up for both sessions. Organic growth results when a financial institution figures out how to better leverage three of their most valuable and under utilized assets: the markets in which the financial institution is currently doing business, its customers and contacts. [...]
Finding Organic Growth Part 2 Webinar
This is part two of a two-part webinar series. Save $50 when you sign up for both sessions. Organic growth results when a financial institution figures out how to better leverage three of their most valuable and under utilized assets: the markets in which the financial institution is currently doing business, its customers and contacts. [...]
This is part two of a two-part webinar series. Save $50 when you sign up for both sessions. Organic growth results when a financial institution figures out how to better leverage three of their most valuable and under utilized assets: the markets in which the financial institution is currently doing business, its customers and contacts. [...]
Home Equity Lines of Credit Training Webinar
As the market comes back, more and more home owners will turn to HELOC’s as a source of funding. This class will give a great overview of all the aspects of a HELOC. Covered Topics: HELOC vs. Conventional loans Loan Structure Repayment Structure Valuation choices Who Should Attend: This home equity lines of credit webinar [...]
As the market comes back, more and more home owners will turn to HELOC’s as a source of funding. This class will give a great overview of all the aspects of a HELOC. Covered Topics: HELOC vs. Conventional loans Loan Structure Repayment Structure Valuation choices Who Should Attend: This home equity lines of credit webinar [...]
IRS Reporting Requirements Webinar
It’s that time of the year again when thoughts turn to IRS reporting issues and the myriad rules to follow and forms to complete. This webinar deals with the many forms financial institutions must report, with an emphasis on when and exactly what to report. Easy-to-follow charts are included to complete each form. Here is [...]
It’s that time of the year again when thoughts turn to IRS reporting issues and the myriad rules to follow and forms to complete. This webinar deals with the many forms financial institutions must report, with an emphasis on when and exactly what to report. Easy-to-follow charts are included to complete each form. Here is [...]
Revised Article 9 of the UCC Webinar
It is essential for lenders and loan administrators to know and understand Revised Article 9 (RA9) of the Uniform Commercial Code. RA9 governs and controls secured transactions involving primarily personal property. This presentation is designed to provide the participant with an overview of the important facts lenders and loan administrators must know to perfect their [...]
It is essential for lenders and loan administrators to know and understand Revised Article 9 (RA9) of the Uniform Commercial Code. RA9 governs and controls secured transactions involving primarily personal property. This presentation is designed to provide the participant with an overview of the important facts lenders and loan administrators must know to perfect their [...]
How to Handle Escrow Accounts Webinar
New Reg. Z Higher-Priced Mortgage Loan (HPML) rules mandate that lenders for certain home mortgage loans escrow for taxes and insurance for at least the first year. The rule provided for six months for banks to get ready to start providing escrows, which is just about now. Although there are calls for the Fed to [...]
New Reg. Z Higher-Priced Mortgage Loan (HPML) rules mandate that lenders for certain home mortgage loans escrow for taxes and insurance for at least the first year. The rule provided for six months for banks to get ready to start providing escrows, which is just about now. Although there are calls for the Fed to [...]
Fair Lending, Flood Insurance and Appraisals Webinar
There have been few times with as many regulatory changes in the area of residential real estate lending than right now. New Reg. Z rules, new RESPA rules, new flood insurance Q&As, fair lending in the regulators’ crosshairs, and so on. In this webinar, we’ll discuss all the new changes and get you ready to [...]
There have been few times with as many regulatory changes in the area of residential real estate lending than right now. New Reg. Z rules, new RESPA rules, new flood insurance Q&As, fair lending in the regulators’ crosshairs, and so on. In this webinar, we’ll discuss all the new changes and get you ready to [...]
Implementing FACT Act Accuracy and Integrity Rules Webinar
You have 30 days to be in Compliance. The Agencies (OCC, FRB, FDIC, OTS, NCUA, and FTC) have released final rules for FACTA Section 312 requiring strict guidelines for furnishers of consumer credit information to National Credit Reporting Agencies (NCRA). This Section also allows consumers to Directly Dispute credit information with the Financial Institution that [...]
You have 30 days to be in Compliance. The Agencies (OCC, FRB, FDIC, OTS, NCUA, and FTC) have released final rules for FACTA Section 312 requiring strict guidelines for furnishers of consumer credit information to National Credit Reporting Agencies (NCRA). This Section also allows consumers to Directly Dispute credit information with the Financial Institution that [...]
Roth IRA Distributions and Conversions Webinar
Roth rules finally clarified in a simple manner. When tax time comes around, it seems that Roth IRA distributions are the victims of mis-coding by the financial institutions and over-taxation by the tax preparers. Thousands of dollars in taxes and penalties are being paid to the IRS on Roth distributions that should be free. If [...]
Roth rules finally clarified in a simple manner. When tax time comes around, it seems that Roth IRA distributions are the victims of mis-coding by the financial institutions and over-taxation by the tax preparers. Thousands of dollars in taxes and penalties are being paid to the IRS on Roth distributions that should be free. If [...]
Understanding Letters of Credit Webinar
This training weminar explains letters of credit including the parties involved and their liabilities. Also, this webcast seminar will discuss the rules regarding letters of credit that were implemented by the Uniform Customs and Practices for Documentary Credits (2007 Revision) (the “UCP 600″) on July 1, 2007. Financial institutions that issue or accept letters of credit [...]
This training weminar explains letters of credit including the parties involved and their liabilities. Also, this webcast seminar will discuss the rules regarding letters of credit that were implemented by the Uniform Customs and Practices for Documentary Credits (2007 Revision) (the “UCP 600″) on July 1, 2007. Financial institutions that issue or accept letters of credit [...]
Meetings of the Mind Webinar
Don’t be chairman of the bored! Learn how to become the facilitator of lively and productive meetings. This workshop will help you get more out of your meetings by providing tips, techniques, and strategies that you can immediately apply. Learn how to set up winning agendas, get Customers to read advance mailings, improve attendance and [...]
Don’t be chairman of the bored! Learn how to become the facilitator of lively and productive meetings. This workshop will help you get more out of your meetings by providing tips, techniques, and strategies that you can immediately apply. Learn how to set up winning agendas, get Customers to read advance mailings, improve attendance and [...]
The ALCO Process – Time for a Tune-up? Webinar
During the past few years, it has become increasingly clear that our Asset Liability Management (ALM) Process is a critical factor for successful financial institutions. We will review the various critical components of a good ALCO Policy and spend time looking at each issue that should be addressed therein. Our goal is to make this [...]
During the past few years, it has become increasingly clear that our Asset Liability Management (ALM) Process is a critical factor for successful financial institutions. We will review the various critical components of a good ALCO Policy and spend time looking at each issue that should be addressed therein. Our goal is to make this [...]
Essential Teller Issues Webinar
InterAction Training has been providing the Essential Teller Issues workshop for over 20 years and consistently receives rave reviews. And, that’s a challenge when you offer evening training for tellers who have been at work all day. Your trainer for this program is Honey Shelton, she brings humor, knowledge and fast-paced learning to this important [...]
InterAction Training has been providing the Essential Teller Issues workshop for over 20 years and consistently receives rave reviews. And, that’s a challenge when you offer evening training for tellers who have been at work all day. Your trainer for this program is Honey Shelton, she brings humor, knowledge and fast-paced learning to this important [...]
Fraudulent Cashiers Checks Webinar
There has been a dramatic increase in the number of fraudulent cashiers checks. Virtually every day a warning is distributed by financial institution regulatory authorities stating that fraudulent cashier’s checks are being issued in a specific financial institution’s name. Your financial institution may have even been the financial institution that the fraudulent cashier’s checks were [...]
There has been a dramatic increase in the number of fraudulent cashiers checks. Virtually every day a warning is distributed by financial institution regulatory authorities stating that fraudulent cashier’s checks are being issued in a specific financial institution’s name. Your financial institution may have even been the financial institution that the fraudulent cashier’s checks were [...]
Risk-Based Pricing Notice Webinar
One of the last requirements of the FACT Act has finally come home to roost – the risk-based pricing notice. The new requirements are effective January 1, 2011. Do you know what is required? This webinar will discuss in-depth the requirements of the new rule, which in a nutshell require a notice be provided to [...]
One of the last requirements of the FACT Act has finally come home to roost – the risk-based pricing notice. The new requirements are effective January 1, 2011. Do you know what is required? This webinar will discuss in-depth the requirements of the new rule, which in a nutshell require a notice be provided to [...]
Stage 3 of the Credit Card Act Webinar
We can finally see the finish line. On August 22, 2010, final rules implementing Stage 3 of the Credit CARD Act become effective. The changes here impact almost exclusively credit card issuers and servicers, but the changes affect also those who service existing credit card accounts in significant ways, especially regarding the way increases in [...]
We can finally see the finish line. On August 22, 2010, final rules implementing Stage 3 of the Credit CARD Act become effective. The changes here impact almost exclusively credit card issuers and servicers, but the changes affect also those who service existing credit card accounts in significant ways, especially regarding the way increases in [...]
Loan Documentation in Tough Times Webinar
This webinar focuses on evaluating key provisions in financial institution loan documents for loans that are in default. In addition, you will learn important tips for strengthening the documents that you use in future loan transactions. In the current economic environment, loan documents are being more carefully scrutinized. Learn how to evaluate and improve your [...]
This webinar focuses on evaluating key provisions in financial institution loan documents for loans that are in default. In addition, you will learn important tips for strengthening the documents that you use in future loan transactions. In the current economic environment, loan documents are being more carefully scrutinized. Learn how to evaluate and improve your [...]
Using Credit Risk Ratings to Determine Asset Quality Webinar
The “A” in the CAMELS rating system utilized by bank regulators is perhaps one of the most important factors they consider when examining financial institutions. The “A” represents Asset Quality and it is scrutinized extensively when banks are examined. Studies continue to indicate the primary reason why banks failed is due to poor Asset Quality [...]
The “A” in the CAMELS rating system utilized by bank regulators is perhaps one of the most important factors they consider when examining financial institutions. The “A” represents Asset Quality and it is scrutinized extensively when banks are examined. Studies continue to indicate the primary reason why banks failed is due to poor Asset Quality [...]
Call Center Customer Service Webinar
Incoming! Every time the telephone rings at a call center, there’s a new opportunity to exceed customer needs. But who will be other end? Perhaps it will be a pleasant customer with a simple request, an irate customer who is spouting frustration, or a client with a speech pattern that is hard to understand. A [...]
Incoming! Every time the telephone rings at a call center, there’s a new opportunity to exceed customer needs. But who will be other end? Perhaps it will be a pleasant customer with a simple request, an irate customer who is spouting frustration, or a client with a speech pattern that is hard to understand. A [...]
Records Management and Retention Webinar
The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CRCM credits. Retention and management of records is more complicated than just deciding what to keep and for how long. In what form should records be [...]
The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CRCM credits. Retention and management of records is more complicated than just deciding what to keep and for how long. In what form should records be [...]
Bankers’ Forum Annual Meeting and Golf Tournament
Monday, June 27, 2011 12:00 noon – Shotgun Start – Scramble Tunxis Plantation Country Club, Route 4, Farmington, CT Please plan to arrive at the golf course no later than 10:45 am to receive your tee assignment, tournament rules, and prize information. You may want to arrive even earlier as your fee includes free use [...]
Monday, June 27, 2011 12:00 noon – Shotgun Start – Scramble Tunxis Plantation Country Club, Route 4, Farmington, CT Please plan to arrive at the golf course no later than 10:45 am to receive your tee assignment, tournament rules, and prize information. You may want to arrive even earlier as your fee includes free use [...]
Microsoft Access 2007 Advanced Course
Training Highlights: Learn how to query with SQL Create crosstab, parameter, and action queries Create macros Import, export, and link database objects Work with XML documents Work with Windows SharePoint Services Optimize databases Password-protect and encrypt databases Set Access options and properties Create hyperlink fields
Training Highlights: Learn how to query with SQL Create crosstab, parameter, and action queries Create macros Import, export, and link database objects Work with XML documents Work with Windows SharePoint Services Optimize databases Password-protect and encrypt databases Set Access options and properties Create hyperlink fields
Microsoft Excel 2007 Advanced Course
Training Highlights: Work with advanced formulas,and lookup functions such as VLOOKUP, MATCH, and INDEX Use data validation Use database functions such as DSUM Work with PivotTables and PivotCharts Import and export data Query external databases Use analytical features of Excel (such as Goal Seek and Solver) Run/Record macros Share Excel data via the Web views
Training Highlights: Work with advanced formulas,and lookup functions such as VLOOKUP, MATCH, and INDEX Use data validation Use database functions such as DSUM Work with PivotTables and PivotCharts Import and export data Query external databases Use analytical features of Excel (such as Goal Seek and Solver) Run/Record macros Share Excel data via the Web views
Microsoft Word 2007 Advanced Course
Training Highlights: Use mail merge (create form letters, mailing labels and envelopes and data sources) Work with objects and backgrounds Create forms Work with long documents (master documents, tables of contents and figures, indexes, bibliographies, etc) Create bookmarks and cross references Create web frames Work with XML
Training Highlights: Use mail merge (create form letters, mailing labels and envelopes and data sources) Work with objects and backgrounds Create forms Work with long documents (master documents, tables of contents and figures, indexes, bibliographies, etc) Create bookmarks and cross references Create web frames Work with XML
Notary Public Workshop (New York)
Are you preparing to take the Notary exam or interested in learning more about becoming a Notary Public? If so, this popular training program will take the mystery out of the office. In clear simple laymen’s language the authority, duties and responsibilities associated with the title of Notary Public will be explained. You will learn [...]
Are you preparing to take the Notary exam or interested in learning more about becoming a Notary Public? If so, this popular training program will take the mystery out of the office. In clear simple laymen’s language the authority, duties and responsibilities associated with the title of Notary Public will be explained. You will learn [...]
Branch Operations: Policies & Procedures Manual Preparation
Sound policies and procedures are key elements to consistency throughout your company, especially your branch network. If you are having difficulty creating a user-friendly policy manual, or keeping on top of updates, consider utilizing CFT’s policy manual preparation services including: Procedure writing for the end users in the organization Creation of easy-to-navigate online documents, complete with [...]
Sound policies and procedures are key elements to consistency throughout your company, especially your branch network. If you are having difficulty creating a user-friendly policy manual, or keeping on top of updates, consider utilizing CFT’s policy manual preparation services including: Procedure writing for the end users in the organization Creation of easy-to-navigate online documents, complete with [...]
Basics of Bankruptcy Seminar
With the increasing incidences of business and personal bankruptcy filings, bankers must be aware of the procedures to follow, as well as actions to avoid to best protect the bank’s and the customer’s interests. Course objectives: Understand the differences of the various forms of bankruptcy that can be filed; Explain the rights of both the [...]
With the increasing incidences of business and personal bankruptcy filings, bankers must be aware of the procedures to follow, as well as actions to avoid to best protect the bank’s and the customer’s interests. Course objectives: Understand the differences of the various forms of bankruptcy that can be filed; Explain the rights of both the [...]
Consumer Lending Workshop
This workshop provides a review of the basics of consumer lending from the application process to loan closing procedures. The importance of loan pricing as it impacts the balance sheet and the income statement will be included. At the conclusion of this session, you will be able to: Define and discuss consumer lending and its [...]
This workshop provides a review of the basics of consumer lending from the application process to loan closing procedures. The importance of loan pricing as it impacts the balance sheet and the income statement will be included. At the conclusion of this session, you will be able to: Define and discuss consumer lending and its [...]
New Hire Teller Training Development and Facilitation
If the time has come to provide formal training to your new hires and you don’t know where to begin, we can help. Our new hire teller training services can: Design training materials to provide a strong foundation for basic teller functions such as negotiability, counterfeit money detection, customer service, robbery procedures, and compliance with [...]
If the time has come to provide formal training to your new hires and you don’t know where to begin, we can help. Our new hire teller training services can: Design training materials to provide a strong foundation for basic teller functions such as negotiability, counterfeit money detection, customer service, robbery procedures, and compliance with [...]
Teller Refresher Training
Refresher classes fill in the gaps when formal training has not taken place or reinforcement is needed in specific areas such as: Check Negotiability Counterfeit Money Detection Robbery Procedures Compliance with Regulations such as Bank Secrecy Act FDIC Insurance Account Ownership – who can withdraw from the account
Refresher classes fill in the gaps when formal training has not taken place or reinforcement is needed in specific areas such as: Check Negotiability Counterfeit Money Detection Robbery Procedures Compliance with Regulations such as Bank Secrecy Act FDIC Insurance Account Ownership – who can withdraw from the account
Platform Essentials Training
For Customer Service Representatives to provide the service that you expect, they must be proficient in the following areas of operation: Product Knowledge Account Ownership Compliance with Regulations such as DD, CC, and P FDIC Insurance Opening New Accounts Decedent Accounts Platform Essentials Training will help new platform employees become comfortable in handling the requests of [...]
For Customer Service Representatives to provide the service that you expect, they must be proficient in the following areas of operation: Product Knowledge Account Ownership Compliance with Regulations such as DD, CC, and P FDIC Insurance Opening New Accounts Decedent Accounts Platform Essentials Training will help new platform employees become comfortable in handling the requests of [...]
Introduction to Financial Planning Course
This course provides an understanding of the basic security options available to consumers such as stocks, bonds and mutual funds. Emphasis is placed on mutual fund categories commonly available through company 401-K plans. While this course is not intended to be a financial planning session, it will help educate students about the characteristics, risks, and [...]
This course provides an understanding of the basic security options available to consumers such as stocks, bonds and mutual funds. Emphasis is placed on mutual fund categories commonly available through company 401-K plans. While this course is not intended to be a financial planning session, it will help educate students about the characteristics, risks, and [...]
Commercial Real Estate Lending: A to Z Seminar
Commercial loans secured by real estate constitute the largest and most risky category of specialized loans in a financial institution’s portfolio. A significant number of commercial loans include real estate as primary or secondary collateral. Regulators recognize this situation and pay special attention to these loans in evaluating appraisals, the quality of the lender’s review [...]
Commercial loans secured by real estate constitute the largest and most risky category of specialized loans in a financial institution’s portfolio. A significant number of commercial loans include real estate as primary or secondary collateral. Regulators recognize this situation and pay special attention to these loans in evaluating appraisals, the quality of the lender’s review [...]
Teller Essentials for Loss & Error Prevention Seminar
Tellers are the first line of defense against fraud. This training program will give your tellers some tools to fight the war on fraud. They will learn how to spot red flags, learn some techniques to look for suspicious items, and learn how to put it into practice. Topics to be covered include: learn how [...]
Tellers are the first line of defense against fraud. This training program will give your tellers some tools to fight the war on fraud. They will learn how to spot red flags, learn some techniques to look for suspicious items, and learn how to put it into practice. Topics to be covered include: learn how [...]
IRA Essentials Seminar
The IRA Essentials seminar is one of our most popular seminars. Each year thousands of IRA professionals attend this seminar to enhance their knowledge of Traditional and Roth IRA’s, including the latest information on IRA portability, beneficiary, and reporting rules. Our experienced instructors use classroom instruction, multimedia presentations, and real-life examples to create an ideal [...]
The IRA Essentials seminar is one of our most popular seminars. Each year thousands of IRA professionals attend this seminar to enhance their knowledge of Traditional and Roth IRA’s, including the latest information on IRA portability, beneficiary, and reporting rules. Our experienced instructors use classroom instruction, multimedia presentations, and real-life examples to create an ideal [...]
Coming Soon!
The course description and registration information for this course will be available soon. Please click your back button to return to the previous page. Clicking on the CFT logo will take you to the homepage. Please call 800-795-5242 if you have any questions.
The course description and registration information for this course will be available soon. Please click your back button to return to the previous page. Clicking on the CFT logo will take you to the homepage. Please call 800-795-5242 if you have any questions.
Microsoft Access 2007 Intermediate Course
A more in-depth study of Access 2007 focusing on the following: Database normalization, relate tables, implement referential integrity, create and modify lookup fields, sub datasheets, join tables in queries, calculate fields, summarizing and group values, add unbound controls, add graphics, add calculated values, add combo boxes, advanced form types, customized headers and footers, printing, create [...]
A more in-depth study of Access 2007 focusing on the following: Database normalization, relate tables, implement referential integrity, create and modify lookup fields, sub datasheets, join tables in queries, calculate fields, summarizing and group values, add unbound controls, add graphics, add calculated values, add combo boxes, advanced form types, customized headers and footers, printing, create [...]
Microsoft Access 2007 Introduction Course
An introduction to Access 2007 covering the following: Plan your database, create new databases, enter and edit data, organize records, set field properties, set validation rules, query your database, modify query results and queries, perform operations in queries, create and use basic forms, sorting and filtering records , create and print basic reports, customize fields [...]
An introduction to Access 2007 covering the following: Plan your database, create new databases, enter and edit data, organize records, set field properties, set validation rules, query your database, modify query results and queries, perform operations in queries, create and use basic forms, sorting and filtering records , create and print basic reports, customize fields [...]
Advanced Financial Analysis: Case Study Seminar
Learn to make the right loan decisions in this case study training program. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer in this seminar that revolves around a case study. During this program, you will analyze a sample [...]
Learn to make the right loan decisions in this case study training program. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer in this seminar that revolves around a case study. During this program, you will analyze a sample [...]
Analyzing Financial Statements Seminar
You will understand one of the most important aspects of banking and a crucial component of the lending process with knowledge gained in this practical program. “Real world” approaches to credit decision-making and a streamlined approach to the analysis process ensures that you leave with an understanding and knowledge essential to your job. Upon completing [...]
You will understand one of the most important aspects of banking and a crucial component of the lending process with knowledge gained in this practical program. “Real world” approaches to credit decision-making and a streamlined approach to the analysis process ensures that you leave with an understanding and knowledge essential to your job. Upon completing [...]
Microsoft Excel 2007 Intermediate Course
A more in-depth look at Excel 2007. Program highlights include: Use multiple worksheets and workbooks efficiently, work with more advanced formatting options including styles, themes, backgrounds, and watermarks, create outlines and subtotals, create and apply cell names, work with lists and tables, save workbooks as web pages, insert and edit hyperlinks, save a workbook as [...]
A more in-depth look at Excel 2007. Program highlights include: Use multiple worksheets and workbooks efficiently, work with more advanced formatting options including styles, themes, backgrounds, and watermarks, create outlines and subtotals, create and apply cell names, work with lists and tables, save workbooks as web pages, insert and edit hyperlinks, save a workbook as [...]
Microsoft Excel 2007 Introduction Course
An introduction to spreadsheet terminology and Excel’s window components. Training highlights include: Use the Help system, navigate worksheets and workbooks, enter and edit text, values, formulas, and pictures, save workbooks in various formats, move and copy data, learn about absolute and relative references, work with ranges, rows, and columns, create simple functions, learn basic formatting techniques [...]
An introduction to spreadsheet terminology and Excel’s window components. Training highlights include: Use the Help system, navigate worksheets and workbooks, enter and edit text, values, formulas, and pictures, save workbooks in various formats, move and copy data, learn about absolute and relative references, work with ranges, rows, and columns, create simple functions, learn basic formatting techniques [...]
Financial Statements and Cash Flow Analysis Seminar
This seminar begins where the basic Analyzing Financial Statements seminar ends. After a brief review of the issues and concepts discussed in the basic program, you will learn additional tools of financial analysis and apply these tools in case studies. Cash flow is a primary focus of the program, along with practical tools of analysis [...]
This seminar begins where the basic Analyzing Financial Statements seminar ends. After a brief review of the issues and concepts discussed in the basic program, you will learn additional tools of financial analysis and apply these tools in case studies. Cash flow is a primary focus of the program, along with practical tools of analysis [...]
Microsoft PowerPoint 2007 Introduction Course
An introduction to PowerPoint 2007 highlighting the following: Create new presentations, save presentations, rearrange and delete slides, use slides from other presentations, text formatting, modify text, use the drawing objects, use WordArt, insert pictures and clip art, insert a table, create charts and diagrams, use templates and themes, work with slide masters, use transitions and [...]
An introduction to PowerPoint 2007 highlighting the following: Create new presentations, save presentations, rearrange and delete slides, use slides from other presentations, text formatting, modify text, use the drawing objects, use WordArt, insert pictures and clip art, insert a table, create charts and diagrams, use templates and themes, work with slide masters, use transitions and [...]
Microsoft PowerPoint 2007 Intermediate Course
A more in-depth look at PowerPoint 2007. Training Highlights include: Apply application settings, use custom themes and templates, work with advanced slide master techniques, modify clip art, use media clips, animations, and photo albums, customize Smart Art graphics, customize tables, create action buttons and custom slide shows, create comments, finish and distribute a presentation, publish [...]
A more in-depth look at PowerPoint 2007. Training Highlights include: Apply application settings, use custom themes and templates, work with advanced slide master techniques, modify clip art, use media clips, animations, and photo albums, customize Smart Art graphics, customize tables, create action buttons and custom slide shows, create comments, finish and distribute a presentation, publish [...]
Microsoft Word 2007 Intermediate Course
A more in-depth look at Word 2007. Training Highlights include: Work with styles and with outlines, use full screen reading view, create and format sections, work with columns, format tables, print labels and envelopes, work with templates, use building blocks, use document properties, create diagrams, work with the drawing tools, format text graphically, track changes in [...]
A more in-depth look at Word 2007. Training Highlights include: Work with styles and with outlines, use full screen reading view, create and format sections, work with columns, format tables, print labels and envelopes, work with templates, use building blocks, use document properties, create diagrams, work with the drawing tools, format text graphically, track changes in [...]
Microsoft Word 2007 Introduction Course
An introduction to Word 2007. Training Highlights include: Explore the Word window, create, revise, print and save documents, select text, edit text, move, copy and paste text, insert and delete text, format text, insert headers and footers, change margins, insert page breaks, check for spelling and grammatical errors, use AutoCorrect, find and replace text, print documents, [...]
An introduction to Word 2007. Training Highlights include: Explore the Word window, create, revise, print and save documents, select text, edit text, move, copy and paste text, insert and delete text, format text, insert headers and footers, change margins, insert page breaks, check for spelling and grammatical errors, use AutoCorrect, find and replace text, print documents, [...]
Presenting Your “Self” Seminar
Situation: People who want to get ahead in today’s dynamic, competitive and challenging financial services industry must be strong communicators –and that begins with how we present ourselves to others. This communication boot camp focuses on the practical, everyday tools and techniques we can use to earn the respect of our colleagues. In this full-day communication boot [...]
Situation: People who want to get ahead in today’s dynamic, competitive and challenging financial services industry must be strong communicators –and that begins with how we present ourselves to others. This communication boot camp focuses on the practical, everyday tools and techniques we can use to earn the respect of our colleagues. In this full-day communication boot [...]
Negotiating to Win Seminar
People who are “nice guys,” those who try to please everyone, don’t win. And people who are bullies, those who aim to intimidate others into submission, also don’t win. Winning depends on knowing how to negotiate. Every day, all day, we negotiate with colleagues, customers, people reporting to us, our bosses and vendors. This practical, [...]
People who are “nice guys,” those who try to please everyone, don’t win. And people who are bullies, those who aim to intimidate others into submission, also don’t win. Winning depends on knowing how to negotiate. Every day, all day, we negotiate with colleagues, customers, people reporting to us, our bosses and vendors. This practical, [...]
Leading in Turbulent Times Seminar
Situation: Business leaders these days must both manage and lead–and that means inspiring staff to adapt to change and produce bottom-line results. This practical, interactive communication boot camp focuses on everyday tools and techniques today’s bankers must have to succeed. In this full-day communication boot camp, participants will: Discuss their personal values; Identify their bank’s [...]
Situation: Business leaders these days must both manage and lead–and that means inspiring staff to adapt to change and produce bottom-line results. This practical, interactive communication boot camp focuses on everyday tools and techniques today’s bankers must have to succeed. In this full-day communication boot camp, participants will: Discuss their personal values; Identify their bank’s [...]
Beginning Spanish for Bankers: Getting Your Feet Wet Seminar
This is what you will learn…. How much Spanish you already know Words written the same in Spanish and English but pronounced differently Basic expressions in Spanish Banking terms and transactions Financial language In addition: You will practice banking conversations with your fellow students, and Test your knowledge with fun quizzes Audience: All employees needing a [...]
This is what you will learn…. How much Spanish you already know Words written the same in Spanish and English but pronounced differently Basic expressions in Spanish Banking terms and transactions Financial language In addition: You will practice banking conversations with your fellow students, and Test your knowledge with fun quizzes Audience: All employees needing a [...]
Perfect Phrases for English as a Second Language Learners Seminar
Topics included in this two-day program include Small talk Telephone talk Networking Conversation techniques Giving and following directions Learning new idioms and vocabulary Using your knowledge in role-play situation Audience: High Intermediate/Advanced English language learners. Instructor: Natalie Gast earned her undergraduate degree at Boston University and her master’s degree work in Teaching English to Speakers [...]
Topics included in this two-day program include Small talk Telephone talk Networking Conversation techniques Giving and following directions Learning new idioms and vocabulary Using your knowledge in role-play situation Audience: High Intermediate/Advanced English language learners. Instructor: Natalie Gast earned her undergraduate degree at Boston University and her master’s degree work in Teaching English to Speakers [...]
Writing Effective and Efficient E-Mail Seminar
This one-day training workshop focuses on an efficient e-mailing process and by allowing you to practice it throughout the day, you will walk away learning how to create clear, concise, complete, courteous, and correct e-mail. Training topics include: Understanding qualities that make e-mail a unique mode of communication How to use e-email strategically to facilitate [...]
This one-day training workshop focuses on an efficient e-mailing process and by allowing you to practice it throughout the day, you will walk away learning how to create clear, concise, complete, courteous, and correct e-mail. Training topics include: Understanding qualities that make e-mail a unique mode of communication How to use e-email strategically to facilitate [...]
Robbery Prevention, Apprehension and Recovery Webinar
The Story: Troy Evans pursued a career as a self-employed addict, drug dealer, gambler and thief for more than 15 years. Ultimately, his disregard of values and discipline resulted in a 13 year federal prison sentence. Facing the obstacles, pressures and violence of prison life, he was determined that his time behind bars would not [...]
The Story: Troy Evans pursued a career as a self-employed addict, drug dealer, gambler and thief for more than 15 years. Ultimately, his disregard of values and discipline resulted in a 13 year federal prison sentence. Facing the obstacles, pressures and violence of prison life, he was determined that his time behind bars would not [...]
Real Estate Appraisal – Advanced Course
This Real Estate Appraisal Review Course is designed primarily for financial institutions professionals who review and analyze appraisal reports in their job assignments. The term Agencies in this course refers to one or all of the following: Federal Deposit Insurance Corporation (FDIC) Federal Reserve Board (FRB) Office of Thrift Supervision (OTS) National Credit Union Administration [...]
This Real Estate Appraisal Review Course is designed primarily for financial institutions professionals who review and analyze appraisal reports in their job assignments. The term Agencies in this course refers to one or all of the following: Federal Deposit Insurance Corporation (FDIC) Federal Reserve Board (FRB) Office of Thrift Supervision (OTS) National Credit Union Administration [...]
Consumer Compliance Seminar
This workshop provides a review of relevant federal regulations that impact transactions taking pace in a branch environment. Attendees will discuss compliance communication and free resources to keep them up to date. Emphasis is placed on using compliance as an aid to customer service and sales versus an obstacle to them. Course objectives include: creating [...]
This workshop provides a review of relevant federal regulations that impact transactions taking pace in a branch environment. Attendees will discuss compliance communication and free resources to keep them up to date. Emphasis is placed on using compliance as an aid to customer service and sales versus an obstacle to them. Course objectives include: creating [...]
IRA Overview (Self-Paced Online) Course
This online IRA course is self-paced and does not include instructor facilitation. Part 1: IRA Contributions This IRA training course explains the regulations that govern IRA contributions. This includes traditional IRA contributions, Roth IRA contributions, rollovers, transfers, excess contributions, recharacterizations, and conversions. Objectives: Explain the regulations, deadlines, and reporting requirements for traditional and Roth IRA contributions. [...]
This online IRA course is self-paced and does not include instructor facilitation. Part 1: IRA Contributions This IRA training course explains the regulations that govern IRA contributions. This includes traditional IRA contributions, Roth IRA contributions, rollovers, transfers, excess contributions, recharacterizations, and conversions. Objectives: Explain the regulations, deadlines, and reporting requirements for traditional and Roth IRA contributions. [...]
IRA Beyond the Essentials (Advanced) Seminar
Now is the perfect time to grow your IRA business with rollovers from employer-sponsored retirement plans. Rollover assets are expected to increase significantly in the next few years. Along with the millions of baby boomers contemplating retirement, job changers, beneficiaries, and the unemployed will need assistance with their retirement assets. Is your organization equipped to [...]
Now is the perfect time to grow your IRA business with rollovers from employer-sponsored retirement plans. Rollover assets are expected to increase significantly in the next few years. Along with the millions of baby boomers contemplating retirement, job changers, beneficiaries, and the unemployed will need assistance with their retirement assets. Is your organization equipped to [...]
Commercial and Small Business Lending Workshop
This workshop provides a review of the basics of commercial and small business lending from the application process to making an informed recommendation on a given commercial loan request. This workshop will also cover the basic concepts of branch profitability, including the fundamentals of the financial statements of a financial institution, Balance Sheet and Income [...]
This workshop provides a review of the basics of commercial and small business lending from the application process to making an informed recommendation on a given commercial loan request. This workshop will also cover the basic concepts of branch profitability, including the fundamentals of the financial statements of a financial institution, Balance Sheet and Income [...]
Security Workshop
At this training session, the participant will learn how to protect the assets of his or her financial institution by detecting and preventing check fraud. Physical security at the branch will be reviewed. In addition, you will become skilled at identifying security warning signs including kiting, embezzlement, and money laundering. At the conclusion of this [...]
At this training session, the participant will learn how to protect the assets of his or her financial institution by detecting and preventing check fraud. Physical security at the branch will be reviewed. In addition, you will become skilled at identifying security warning signs including kiting, embezzlement, and money laundering. At the conclusion of this [...]
Branch Marketing Workshop
This workshop focuses on the basic components of marketing in a contemporary financial institution and how the branch is an important part of that strategy. The topics include market research, product development, and promotional strategies. At the conclusion of the session, you will be able to: Identify the key elements of marketing. Recognize the value [...]
This workshop focuses on the basic components of marketing in a contemporary financial institution and how the branch is an important part of that strategy. The topics include market research, product development, and promotional strategies. At the conclusion of the session, you will be able to: Identify the key elements of marketing. Recognize the value [...]
Sales Skills Workshop
This is a basic, interactive training workshop to build skills for effective customer sales and services performance in the branch office. Most of the participants will have already had sales training and this module will serve as a refresher and allow participants to improve their skills. See related Sales Management seminar. At the conclusion of [...]
This is a basic, interactive training workshop to build skills for effective customer sales and services performance in the branch office. Most of the participants will have already had sales training and this module will serve as a refresher and allow participants to improve their skills. See related Sales Management seminar. At the conclusion of [...]
Sales Management Workshop
This sales management workshop focuses on participants developing specific coaching and feedback skills to help them develop and maintain an effective sales process in their branches. See related Sales Skills seminar. At the conclusion of this session, participants will: Gain confidence in their roles as coaches in building sales cultures. Develop specific feedback skills they [...]
This sales management workshop focuses on participants developing specific coaching and feedback skills to help them develop and maintain an effective sales process in their branches. See related Sales Skills seminar. At the conclusion of this session, participants will: Gain confidence in their roles as coaches in building sales cultures. Develop specific feedback skills they [...]
Effective Communication Workshop
Combined with the personality assessment tool used to evaluate each participate, this workshop helps participants examine their own communication styles and provides them with practical techniques for communicating as managers and supervisors. This workshop also focuses on how to become an effective business writer. Excellent writing requires purposeful, reader-oriented, organized approach to communicate clearly and [...]
Combined with the personality assessment tool used to evaluate each participate, this workshop helps participants examine their own communication styles and provides them with practical techniques for communicating as managers and supervisors. This workshop also focuses on how to become an effective business writer. Excellent writing requires purposeful, reader-oriented, organized approach to communicate clearly and [...]
Performance Management Workshop
This workshop focuses on using the strength of your employees to build synergy and teamwork. As a supervisor and manager, you are judged by how well your employees are learning and meeting performance standards and by how you are appraising and praising performance. At the conclusion of this session, you will be able to: Understand [...]
This workshop focuses on using the strength of your employees to build synergy and teamwork. As a supervisor and manager, you are judged by how well your employees are learning and meeting performance standards and by how you are appraising and praising performance. At the conclusion of this session, you will be able to: Understand [...]
Team Building Workshop
The focus of this workshop is to learn how to value what each individual brings to the team and communicate more openly and directly with each other. Participants will learn specific team-building skills such as team problem solving, motivation, consensus building, and group dynamics. At the conclusion of this session, you will be able to: [...]
The focus of this workshop is to learn how to value what each individual brings to the team and communicate more openly and directly with each other. Participants will learn specific team-building skills such as team problem solving, motivation, consensus building, and group dynamics. At the conclusion of this session, you will be able to: [...]
Strong Teams/Happy Customers Workshop
Situation: Only strong teams are smart enough and focused enough to deliver word-class customer service. Teams that are weak, divided and demoralized simply don’t have what it takes to satisfy today’s demanding customers. They often waste time, money and good will. And that means loss of revenue and loss of jobs. Solution: The Boot Camp [...]
Situation: Only strong teams are smart enough and focused enough to deliver word-class customer service. Teams that are weak, divided and demoralized simply don’t have what it takes to satisfy today’s demanding customers. They often waste time, money and good will. And that means loss of revenue and loss of jobs. Solution: The Boot Camp [...]
Writing an Effective Credit Memorandum Webinar
After a detailed credit analysis of a loan request has been performed, it is now time to communicate your findings in writing. Credit memoranda are a primary means of communications within the banking industry. In writing effective credit memoranda, it is not what you say that commands attention, but how you say it. Credit memoranda [...]
After a detailed credit analysis of a loan request has been performed, it is now time to communicate your findings in writing. Credit memoranda are a primary means of communications within the banking industry. In writing effective credit memoranda, it is not what you say that commands attention, but how you say it. Credit memoranda [...]
Introduction to Financial Investment Products Seminar
In today’s interest rate environment, customers are increasingly looking for a wide array of investment options. This seminar will review the basic security options available to the consumer. Participants will review investment products, characteristics, risk and potential return of investment vehicles. Please note that this is NOT a financial planning workshop. Basic Bank Products-Deposit Accounts and [...]
In today’s interest rate environment, customers are increasingly looking for a wide array of investment options. This seminar will review the basic security options available to the consumer. Participants will review investment products, characteristics, risk and potential return of investment vehicles. Please note that this is NOT a financial planning workshop. Basic Bank Products-Deposit Accounts and [...]
Legal Liabilities When Check Fraud Occurs Webinar
Check fraud losses are estimated to be in excess of $18 billion each year. With more and more counterfeit checks flooding financial institutions, this number is sure to increase. Unfortunately, most financial institutions do not understand their legal rights and responsibilities for dealing with check fraud when losses occur. If you are confused about what [...]
Check fraud losses are estimated to be in excess of $18 billion each year. With more and more counterfeit checks flooding financial institutions, this number is sure to increase. Unfortunately, most financial institutions do not understand their legal rights and responsibilities for dealing with check fraud when losses occur. If you are confused about what [...]
Vendor Due Diligence and Risk Management Webinar
There are a myriad of issues to contend with when dealing with Vendor Due Diligence and Management, and the regulatory agencies have increased expectations of financial institutions on how to deal with them. Have you done your due diligence? Risk management is at the forefront of this type of analysis, and you must have processes [...]
There are a myriad of issues to contend with when dealing with Vendor Due Diligence and Management, and the regulatory agencies have increased expectations of financial institutions on how to deal with them. Have you done your due diligence? Risk management is at the forefront of this type of analysis, and you must have processes [...]
IRA Basics Training Webinar
You have finally received the promotion you’ve been dreaming about – IRA Coordinator! Now what do you do? Were you able to get even a little bit of training before the last Guru left the bank – or are you “on your own”? Because of their extreme complexity, IRAs are a very difficult product to [...]
You have finally received the promotion you’ve been dreaming about – IRA Coordinator! Now what do you do? Were you able to get even a little bit of training before the last Guru left the bank – or are you “on your own”? Because of their extreme complexity, IRAs are a very difficult product to [...]
Business Writing Workshop
This business writing workshop focuses on how to become an effective business writer. Excellent writing requires a reader/audience-oriented focus, an organized approach, and communication of clear images. TOPICS TO BE COVERED: Recognizing the characteristics of effective and ineffective writing. How to apply the writing process; plan, draft, revise, edit, proofread. Developing a convincing, complete, organized [...]
This business writing workshop focuses on how to become an effective business writer. Excellent writing requires a reader/audience-oriented focus, an organized approach, and communication of clear images. TOPICS TO BE COVERED: Recognizing the characteristics of effective and ineffective writing. How to apply the writing process; plan, draft, revise, edit, proofread. Developing a convincing, complete, organized [...]
Small Business Lending Essentials Seminar
This one-day program is designed to assist business lenders in meeting the credit needs of their small business customers and overcoming the challenges that those customers present in today’s difficult lending environment. Students who attend this session will learn to ask the right questions of business borrowers and to match the correct banking products to [...]
This one-day program is designed to assist business lenders in meeting the credit needs of their small business customers and overcoming the challenges that those customers present in today’s difficult lending environment. Students who attend this session will learn to ask the right questions of business borrowers and to match the correct banking products to [...]
Management Development Training
A management development initiative that will serve to develop and enhance the capabilities of your managerial staff. The proposed initiative will focus specifically on the retail banking management staff who have responsibility for supervising/managing and developing human capital. The desired outcome for the initiative is to create an environment where managers are developing their employees [...]
A management development initiative that will serve to develop and enhance the capabilities of your managerial staff. The proposed initiative will focus specifically on the retail banking management staff who have responsibility for supervising/managing and developing human capital. The desired outcome for the initiative is to create an environment where managers are developing their employees [...]
E-Mail Risks and Rules, Records and Regulations Webinar
In recent years, we’ve seen e-mail trigger million-dollar jury awards and regulatory fines, savage corporate reputations, sink careers, and fuel media feeding frenzies. Last year, 24% of companies had e-mail subpoenaed; 9% battled lawsuits triggered by e-mail; and 26% fired employees for e-mail violations, according to American Management Association/ePolicy Institute research. While e-mail creates the [...]
In recent years, we’ve seen e-mail trigger million-dollar jury awards and regulatory fines, savage corporate reputations, sink careers, and fuel media feeding frenzies. Last year, 24% of companies had e-mail subpoenaed; 9% battled lawsuits triggered by e-mail; and 26% fired employees for e-mail violations, according to American Management Association/ePolicy Institute research. While e-mail creates the [...]
Social Media Rules, Records, Policies and Procedures Webinar
From Twitter and Facebook to YouTube and blogs, social media dramatically increase financial institutions’ exposure to lawsuits, regulatory fines, security breaches, mismanaged business records, productivity drains, PR nightmares and other costly and protracted risks. American Management Association/ePolicy Institute research reveals that employers increasingly are using social media policy to manage risk. In 2009, companies used [...]
From Twitter and Facebook to YouTube and blogs, social media dramatically increase financial institutions’ exposure to lawsuits, regulatory fines, security breaches, mismanaged business records, productivity drains, PR nightmares and other costly and protracted risks. American Management Association/ePolicy Institute research reveals that employers increasingly are using social media policy to manage risk. In 2009, companies used [...]
Real Estate Law for Bankers Webinar
This course will focus on basic real property law concepts that are frequently encountered by bankers. The objective of this course is to familiarize bankers with concepts they will encounter when making loans secured by real estate or when making loans to tenants in real property. The course will assist the lender when structuring loans [...]
This course will focus on basic real property law concepts that are frequently encountered by bankers. The objective of this course is to familiarize bankers with concepts they will encounter when making loans secured by real estate or when making loans to tenants in real property. The course will assist the lender when structuring loans [...]
How to Use Business Resolutions & Authorizations Webinar
Some of our best and most profitable financial institution customers are legal entities. Unfortunately, establishing relationships with business entities can be confusing, and if done incorrectly, they can become costly liabilities. One of the most effective ways for a financial institution to protect itself from business entity liability is by obtaining a well-drafted, properly-executed resolution [...]
Some of our best and most profitable financial institution customers are legal entities. Unfortunately, establishing relationships with business entities can be confusing, and if done incorrectly, they can become costly liabilities. One of the most effective ways for a financial institution to protect itself from business entity liability is by obtaining a well-drafted, properly-executed resolution [...]
FACTA Section 311 Risk-Based Pricing Compliance Webinar
The Final (we hope) Section of FACTA compliance guidelines (rules) are to be implemented on January 1, 2011. After reviewing this Section you will understand why the Agencies saved this section for last. As usual, you will need written policies, however, this time the FEDs have added several options regarding how to determine when and [...]
The Final (we hope) Section of FACTA compliance guidelines (rules) are to be implemented on January 1, 2011. After reviewing this Section you will understand why the Agencies saved this section for last. As usual, you will need written policies, however, this time the FEDs have added several options regarding how to determine when and [...]
Managing a Highly Successful Branch Webinar
Learn how to successfully manage the “real world” challenges and opportunities that face today’s branch manager. This training program will provide you with the know-how, confidence, and techniques to keep your team members’ productivity and morale up to par. You will discover many new ways to break through barriers, ho-hum thinking, and resistance in order [...]
Learn how to successfully manage the “real world” challenges and opportunities that face today’s branch manager. This training program will provide you with the know-how, confidence, and techniques to keep your team members’ productivity and morale up to par. You will discover many new ways to break through barriers, ho-hum thinking, and resistance in order [...]
CFPB and UDAAP: Marketing and Advertising Compliance Webinar
With everything going on in the financial services industry, more than ever it is important that your advertising and marketing efforts are effective. Regulator and examiner attention to your advertising and marketing efforts is at an all-time high. There are many new requirements, plus advertising is being looked at in a different way than before. [...]
With everything going on in the financial services industry, more than ever it is important that your advertising and marketing efforts are effective. Regulator and examiner attention to your advertising and marketing efforts is at an all-time high. There are many new requirements, plus advertising is being looked at in a different way than before. [...]
Signature Card Contracts Training Webinar
Sometimes the simplest error or typo can create legal ownership, insurance and access issues for your accountholder. If you do not sign the signature card contract on a joint account, it is not insured by either the FDIC or NCUSIF. Or if you add notes to the cards or add signers after the fact, many [...]
Sometimes the simplest error or typo can create legal ownership, insurance and access issues for your accountholder. If you do not sign the signature card contract on a joint account, it is not insured by either the FDIC or NCUSIF. Or if you add notes to the cards or add signers after the fact, many [...]
Business Writing Skills Seminar
Would you like to learn how to write a great letter or e-mail that will not only soothe a complaining client but also turn him or her into a lifelong customer? Or how to apply the secrets of Madison Avenue copywriters to write a “killer sales letter?” Want to eliminate writer’s block once and for all? [...]
Would you like to learn how to write a great letter or e-mail that will not only soothe a complaining client but also turn him or her into a lifelong customer? Or how to apply the secrets of Madison Avenue copywriters to write a “killer sales letter?” Want to eliminate writer’s block once and for all? [...]
Compliance Checklists for Consumer Loans Webinar
This training webinar will introduce bankers to a set of colorful checklists for consumer loans. The checklists lead bankers through the various compliance requirements and can virtually eliminate compliance errors. We’ll provide bankers with detailed checklists for eight types of consumer loans and cover all the usual compliance rules: Covered Topics •Truth in Lending (Right [...]
This training webinar will introduce bankers to a set of colorful checklists for consumer loans. The checklists lead bankers through the various compliance requirements and can virtually eliminate compliance errors. We’ll provide bankers with detailed checklists for eight types of consumer loans and cover all the usual compliance rules: Covered Topics •Truth in Lending (Right [...]
Become a Stellar Teller Webinar
Let’s face it: the teller is the face of the bank. This hands-on position involves more than counting cash. A Stellar Teller is actually a public relations professional, representing the interests of the bank and looking for opportunities to promote products and services. This webinar packs a punch in helping tellers become more confident and [...]
Let’s face it: the teller is the face of the bank. This hands-on position involves more than counting cash. A Stellar Teller is actually a public relations professional, representing the interests of the bank and looking for opportunities to promote products and services. This webinar packs a punch in helping tellers become more confident and [...]
Loan Origination Webinar
This is an excellent training webinar for those new to taking in Residential Loans, or those who wish to increase their knowledge and sharpen their loan origination skills. Topics Covered Include: •Fast Qualifying •Loan Application Review •Key Disclosures (GFE, TIL) •Legal Concerns Who Should Attend? This webinar is designed for anyone who takes in loan applications, including [...]
This is an excellent training webinar for those new to taking in Residential Loans, or those who wish to increase their knowledge and sharpen their loan origination skills. Topics Covered Include: •Fast Qualifying •Loan Application Review •Key Disclosures (GFE, TIL) •Legal Concerns Who Should Attend? This webinar is designed for anyone who takes in loan applications, including [...]
Social Media Pros and Cons – A Bankers’ Forum Event
Has your financial institution waded into the social media pool yet? This timely panel discussion will focus on the pros and cons of social media networking from a marketing, administration, and risk assessment perspective. Tom Marks, CEO of The Leverage Marketing Group, will serve as moderator. He has spent the past 12 years in the [...]
Has your financial institution waded into the social media pool yet? This timely panel discussion will focus on the pros and cons of social media networking from a marketing, administration, and risk assessment perspective. Tom Marks, CEO of The Leverage Marketing Group, will serve as moderator. He has spent the past 12 years in the [...]
Regulation Z – Recent Changes and What to Expect Webinar
Perhaps no regulation is as difficult to comply with overall as Reg. Z, and now it’s under the control of the CFPB. We’ve never seen so much activity around changes in Reg. Z as we’ve seen the past few years, from MDIA, the Credit CARD Act, and many changes made to TILA by Dodd-Frank., The [...]
Perhaps no regulation is as difficult to comply with overall as Reg. Z, and now it’s under the control of the CFPB. We’ve never seen so much activity around changes in Reg. Z as we’ve seen the past few years, from MDIA, the Credit CARD Act, and many changes made to TILA by Dodd-Frank., The [...]
Ratio Analysis to Determine Financial Strength Webinar
Credit (Risk) Analysis is one of the most important functions performed by financial institutions. Since interest and fee income from loans represent the largest source of revenue for financial institutions, it is vital that thorough credit analysis be performed before loans are approved and funded. The Credit Analysis process starts with spreading historical financial statements [...]
Credit (Risk) Analysis is one of the most important functions performed by financial institutions. Since interest and fee income from loans represent the largest source of revenue for financial institutions, it is vital that thorough credit analysis be performed before loans are approved and funded. The Credit Analysis process starts with spreading historical financial statements [...]
Compliance Checklist for Commercial Loans Webinar
We tend to think of business and agricultural loans as being exempt from troublesome compliance requirements, but several compliance-related laws apply to commercial loans as well as consumer loans. This checklist guides bankers through those traps and ensures compliance. Covered Topics: HMDA (for HMDA banks) Customer identification (CIP) Environmental risk analysis Appraisal/evaluation rules Reg B rules [...]
We tend to think of business and agricultural loans as being exempt from troublesome compliance requirements, but several compliance-related laws apply to commercial loans as well as consumer loans. This checklist guides bankers through those traps and ensures compliance. Covered Topics: HMDA (for HMDA banks) Customer identification (CIP) Environmental risk analysis Appraisal/evaluation rules Reg B rules [...]
IRA: Beyond the Basics Training Webinar
Now that you have reached the point where you do not have a panic attack from those three letters “IRA”, you are ready to tackle some of the more complicated areas of IRAs. These are the topics that offer the most confusion to your IRA accounts owners (and sometimes you). Covered Topics •Review of Rollovers [...]
Now that you have reached the point where you do not have a panic attack from those three letters “IRA”, you are ready to tackle some of the more complicated areas of IRAs. These are the topics that offer the most confusion to your IRA accounts owners (and sometimes you). Covered Topics •Review of Rollovers [...]
Commercial Loan Documentation Seminar
This training workshop is designed to provide Commercial Loan Processors and Commercial Loan Officers with a broad introduction to the various documents needed in secure loan transactions. From loan application to loan closing, this seminar examines and explains the importance of proper documentation in the context of commercial lending. The goal of the program is [...]
This training workshop is designed to provide Commercial Loan Processors and Commercial Loan Officers with a broad introduction to the various documents needed in secure loan transactions. From loan application to loan closing, this seminar examines and explains the importance of proper documentation in the context of commercial lending. The goal of the program is [...]
Head Teller Training Certification Program
This 3-day program will equip both new and experienced head tellers with the practical skills necessary to support your branch goals and have immediate impact back on the job. Fact: Research indicates that employees are promoted 70% of the time to supervisory positions because of their technical skills. However, 80% of the time, they are [...]
This 3-day program will equip both new and experienced head tellers with the practical skills necessary to support your branch goals and have immediate impact back on the job. Fact: Research indicates that employees are promoted 70% of the time to supervisory positions because of their technical skills. However, 80% of the time, they are [...]
Marketing Tips for Mortgage Originators Seminar
Marketing your mortgage products to Real Estate Agents, Realtors, and Attorneys is a great way of establishing a constant source of referral business. But it also requires a great deal of knowledge and skill to make an impact in a crowded marketplace. You will find this seminar to be as motivational as it informative! Topics [...]
Marketing your mortgage products to Real Estate Agents, Realtors, and Attorneys is a great way of establishing a constant source of referral business. But it also requires a great deal of knowledge and skill to make an impact in a crowded marketplace. You will find this seminar to be as motivational as it informative! Topics [...]
IRA Audit and Compliance Webinar
One of your longtime IRA accountholders calls to ask you a question regarding his IRA beneficiary designation. When you open his folder, you realize you don’t have a record of a beneficiary designation. You calmly tell him you will call him back after doing further “research”. Panic sets in as you open other IRA folders [...]
One of your longtime IRA accountholders calls to ask you a question regarding his IRA beneficiary designation. When you open his folder, you realize you don’t have a record of a beneficiary designation. You calmly tell him you will call him back after doing further “research”. Panic sets in as you open other IRA folders [...]
Opening Trust, Fiduciary, and Minor Accounts Webinar
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Guardianship, Conservatorship – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or presents the financial institution with court documents. This two hour webinar will delve into the responsibilities of collecting [...]
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Guardianship, Conservatorship – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or presents the financial institution with court documents. This two hour webinar will delve into the responsibilities of collecting [...]
Writing The Killer Sales Letter Webinar
There is a fine line between being persistent and becoming a pest. This webinar will show you how to turn yourself into a welcome guest when marketing via the written word. You will learn the secrets and techniques of copywriters and how to apply them to the sales letter, that all-important marketing tool. You’ll explore [...]
There is a fine line between being persistent and becoming a pest. This webinar will show you how to turn yourself into a welcome guest when marketing via the written word. You will learn the secrets and techniques of copywriters and how to apply them to the sales letter, that all-important marketing tool. You’ll explore [...]
Secured Transactions Webinar
This webinar will provide bankers with a clear understanding of Article 9’s key rules. We’ll include simple. straightforward information. Covered Topics: Jointly-owned collateral Lapse period Debtor name Termination Priorities Purchase-money situations Information on securing and perfecting common types of collateral This webinar will include a colorful and easy-to-read handout that can be used for future [...]
This webinar will provide bankers with a clear understanding of Article 9’s key rules. We’ll include simple. straightforward information. Covered Topics: Jointly-owned collateral Lapse period Debtor name Termination Priorities Purchase-money situations Information on securing and perfecting common types of collateral This webinar will include a colorful and easy-to-read handout that can be used for future [...]
Excelling At Coaching Performance Webinar
This training webinar is designed for supervisors and delivers creative and realistic strategies in promoting successful job performance. Often supervisors are the emerging leadership at your financial institution. Invest in success and enroll them today in this dynamic and highly motivating workshop. Rapid change, flatter organizational structure, and cross-functional responsibilities require today’s supervisors to respond [...]
This training webinar is designed for supervisors and delivers creative and realistic strategies in promoting successful job performance. Often supervisors are the emerging leadership at your financial institution. Invest in success and enroll them today in this dynamic and highly motivating workshop. Rapid change, flatter organizational structure, and cross-functional responsibilities require today’s supervisors to respond [...]
The SAFE Act: What You Have to Do and When Webinar
The SAFE Act is the rule that keeps on giving. Final rules were released last summer requiring financial institutions to formulate policies and procedures. In the future employees of financial institutions that act as Mortgage Loan Originators, or MLOs, must register with a new system, the Nationwide Mortgage Licensing System and Registry, or NMLSR. Registration [...]
The SAFE Act is the rule that keeps on giving. Final rules were released last summer requiring financial institutions to formulate policies and procedures. In the future employees of financial institutions that act as Mortgage Loan Originators, or MLOs, must register with a new system, the Nationwide Mortgage Licensing System and Registry, or NMLSR. Registration [...]
Games Trainers Play Webinar
Perhaps you have to train all the tellers on a new product and you want to keep them from falling asleep. Or you want to liven up your monthly staff meeting. Maybe you want to get staff from different areas of the financial institution interacting to increase productivity and morale. This special train-the-trainer webinar will [...]
Perhaps you have to train all the tellers on a new product and you want to keep them from falling asleep. Or you want to liven up your monthly staff meeting. Maybe you want to get staff from different areas of the financial institution interacting to increase productivity and morale. This special train-the-trainer webinar will [...]
Private Education Loans Webinar
Several years ago, Congress added a section to Truth-in-Lending that requires special disclosures for “private education loans.” That section became effective last February, but may have been overlooked or underplayed by many financial institutions. Most bankers will be shocked to learn exactly what a “private education loan” is. This training webinar will address: •The definition [...]
Several years ago, Congress added a section to Truth-in-Lending that requires special disclosures for “private education loans.” That section became effective last February, but may have been overlooked or underplayed by many financial institutions. Most bankers will be shocked to learn exactly what a “private education loan” is. This training webinar will address: •The definition [...]
Planning & Conducting Effective Performance Evaluations Seminar
Research indicates that many managers often dread planning and conducting performance evaluations! Done effectively – the performance evaluation can be a productive, rewarding, and yes, even an enjoyable process for both manager and the employee being evaluated. CFT’s seminar on Planning & Conducting Effective Performance Evaluations is guaranteed to provide participants with a new way [...]
Research indicates that many managers often dread planning and conducting performance evaluations! Done effectively – the performance evaluation can be a productive, rewarding, and yes, even an enjoyable process for both manager and the employee being evaluated. CFT’s seminar on Planning & Conducting Effective Performance Evaluations is guaranteed to provide participants with a new way [...]
BSA and OFAC for the Frontline Webinar
With all of the recent regulatory changes focusing on lending and deposit compliance issues, it’s easy to forget that training frontline personnel on Bank Secrecy Act and Office of Foreign Asset Control requirements is still a high priority. This bank training webinar will provide an update of the BSA and OFAC regulations, as well as [...]
With all of the recent regulatory changes focusing on lending and deposit compliance issues, it’s easy to forget that training frontline personnel on Bank Secrecy Act and Office of Foreign Asset Control requirements is still a high priority. This bank training webinar will provide an update of the BSA and OFAC regulations, as well as [...]
Capital, Liquidity, and NPA Resolution Webinar
For many community bankers around the country, the 2008-2010 period has been a significant challenge. Starting with the residential mortgage melt-down and a severely weakened economy, we have found ourselves in a situation reminiscent of the 1986-1991 era. As was true then, our challenges revolve around ensuring we have the Capital to withstand this crisis, [...]
For many community bankers around the country, the 2008-2010 period has been a significant challenge. Starting with the residential mortgage melt-down and a severely weakened economy, we have found ourselves in a situation reminiscent of the 1986-1991 era. As was true then, our challenges revolve around ensuring we have the Capital to withstand this crisis, [...]
Appraisal Management: The Dodd-Frank Effect Webinar
The valuation process in real estate loans is one of the areas targeted as partly responsible for the ”mortgage meltdown.” Consequently, there have been critical developments in the regulatory process that lenders and compliance personnel must be aware of. There are changes in USPAP for 2010 and for related forms. The regulatory agencies have issued [...]
The valuation process in real estate loans is one of the areas targeted as partly responsible for the ”mortgage meltdown.” Consequently, there have been critical developments in the regulatory process that lenders and compliance personnel must be aware of. There are changes in USPAP for 2010 and for related forms. The regulatory agencies have issued [...]
Marketing Compliance Under CFPB Webinar
With everything going on in the financial services industry, more than ever it is important that your marketing compliance efforts are effective. Regulator and examiner attention to your advertising and marketing efforts is at an all-time high. There are many new requirements, plus advertising is being looked at in a different way than before. and [...]
With everything going on in the financial services industry, more than ever it is important that your marketing compliance efforts are effective. Regulator and examiner attention to your advertising and marketing efforts is at an all-time high. There are many new requirements, plus advertising is being looked at in a different way than before. and [...]
Managing Bank Litigation: Cost Controls Webinar
In today’s environment, financial institutions are frequent litigants as they attempt to collect defaulted loans and enforce their interests in collateral. This program has been developed in response to the need by financial institutions to exercise greater control over, and reduce the cost of, their expanding litigation costs. The Managing Bank Litigation training webinar focuses on [...]
In today’s environment, financial institutions are frequent litigants as they attempt to collect defaulted loans and enforce their interests in collateral. This program has been developed in response to the need by financial institutions to exercise greater control over, and reduce the cost of, their expanding litigation costs. The Managing Bank Litigation training webinar focuses on [...]
How To Manage Multiple Generations Webinar
For the first time in modern history, the American workforce consists of four separate generations—from those that remember Pearl Harbor to those who can’t remember a time without the Internet. In today’s fast-changing work environment, it is vital to an organization’s success that all of leadership gain awareness and understanding of the impact diversity brings [...]
For the first time in modern history, the American workforce consists of four separate generations—from those that remember Pearl Harbor to those who can’t remember a time without the Internet. In today’s fast-changing work environment, it is vital to an organization’s success that all of leadership gain awareness and understanding of the impact diversity brings [...]
Signature Cards: Liability and Compliance Webinar
Is your signature cards contract a “friend” or a “foe”? It depends on your understanding of the account agreement or contract. The relationship that we enter with the account holder that protects both them and us is very important to the success of the relationship. But many times, lack of understanding of account ownership and [...]
Is your signature cards contract a “friend” or a “foe”? It depends on your understanding of the account agreement or contract. The relationship that we enter with the account holder that protects both them and us is very important to the success of the relationship. But many times, lack of understanding of account ownership and [...]
Agricultural Lending
This hands-on learning session is a thorough overview of the agricultural lending function and decision-making process of a financial institution. It addresses various sources of credit available to agricultural producers and outlines the detailed elements of the agricultural balance sheet, income statement, cash flow segmentation, credit analysis and agricultural loan structure. This course is a [...]
This hands-on learning session is a thorough overview of the agricultural lending function and decision-making process of a financial institution. It addresses various sources of credit available to agricultural producers and outlines the detailed elements of the agricultural balance sheet, income statement, cash flow segmentation, credit analysis and agricultural loan structure. This course is a [...]
Using Business Tax Returns to Analyze Loan Requests Webinar
The only reliable financial information available from many businesses, especially small businesses, is contained in tax returns. When accountant-prepared financial statements are not available from businesses, lenders and credit analysts will often need to make a lending decision based on the information contained in those tax returns. This training webinar, designed for banks and credit unions, will [...]
The only reliable financial information available from many businesses, especially small businesses, is contained in tax returns. When accountant-prepared financial statements are not available from businesses, lenders and credit analysts will often need to make a lending decision based on the information contained in those tax returns. This training webinar, designed for banks and credit unions, will [...]
Balance Sheet and Profit & Loss Statement: Key Questions Webinar
This bank training webinar program is designed to assist lenders and other credit professionals who want a fundamental understanding of the information that is contained in the Balance Sheet and Profit and Loss Statements. During this program, participants will learn what important components of Balance Sheets and Profit and Loss Statements can be used as the [...]
This bank training webinar program is designed to assist lenders and other credit professionals who want a fundamental understanding of the information that is contained in the Balance Sheet and Profit and Loss Statements. During this program, participants will learn what important components of Balance Sheets and Profit and Loss Statements can be used as the [...]
Managing Multiple Projects and Priorities Webinar
So much to do and so little time? Learn time management tricks that are vital to your mental survival and work productivity. Learn key principles to help you “align with time” so that you can accomplish more with less stress. You’ll learn proven time management strategies, as well as take a look at setting goals [...]
So much to do and so little time? Learn time management tricks that are vital to your mental survival and work productivity. Learn key principles to help you “align with time” so that you can accomplish more with less stress. You’ll learn proven time management strategies, as well as take a look at setting goals [...]
Repaying Loans: Cashflow, Collateral & Personal Guarantees Webinar
Before approving any business loan request, a lender should be convinced of the business applicant’s ability (through cash flow) to service debt. If a business is not successful in generating enough cash flow to do this, however, a lender may need to rely on either personal guarantees or the security pledged as collateral in order [...]
Before approving any business loan request, a lender should be convinced of the business applicant’s ability (through cash flow) to service debt. If a business is not successful in generating enough cash flow to do this, however, a lender may need to rely on either personal guarantees or the security pledged as collateral in order [...]
Opening Accounts for Non-Resident Aliens Webinar
The nonresident alien market in the United States is a trillion dollar business. If your financial institution is opening accounts for nonresident aliens, you have decided to be a part of this business. There are many questions regarding deposit account opening on documents and procedures. The biggest issue is the tax reporting piece and the [...]
The nonresident alien market in the United States is a trillion dollar business. If your financial institution is opening accounts for nonresident aliens, you have decided to be a part of this business. There are many questions regarding deposit account opening on documents and procedures. The biggest issue is the tax reporting piece and the [...]
Avoiding & Dealing With Problem Loans Webinar
The risk associated with lending money to small businesses can be significant, as evidenced by their high failure rate. There are a number of steps however that can lessen these risks, including detection, analysis and action. This program will examine the ways in which loan monitoring, proper loan servicing, and other techniques can help to [...]
The risk associated with lending money to small businesses can be significant, as evidenced by their high failure rate. There are a number of steps however that can lessen these risks, including detection, analysis and action. This program will examine the ways in which loan monitoring, proper loan servicing, and other techniques can help to [...]
Health Savings Accounts Webinar
Yes, they are still around! Were you hoping they might fade into the sunset? Because of the high cost of health insurance premiums, more and more companies and individuals are enrolling in High Deductible Health Plans (HDHP) to reduce their health care premium costs. As they do, there is a growing need for Health Savings [...]
Yes, they are still around! Were you hoping they might fade into the sunset? Because of the high cost of health insurance premiums, more and more companies and individuals are enrolling in High Deductible Health Plans (HDHP) to reduce their health care premium costs. As they do, there is a growing need for Health Savings [...]
Top Ten Most Asked Safe Deposit Questions Webinar
Did you inherit the safe deposit area and then start wondering what liability might exist? Historically this responsibility has been routinely passed from employee to employee with very little attention given to existing procedures or documentation. Unfortunately, only after a lose occurs does management turn its attention to this area. Questions regarding current lawsuits, Suspicious [...]
Did you inherit the safe deposit area and then start wondering what liability might exist? Historically this responsibility has been routinely passed from employee to employee with very little attention given to existing procedures or documentation. Unfortunately, only after a lose occurs does management turn its attention to this area. Questions regarding current lawsuits, Suspicious [...]
Mortgage Lending Under Regulatory Reform Webinar
The Dodd-Frank Act contains many game-changers affecting almost every aspect of banking, but perhaps no area will be as greatly impacted as mortgage lending. Some of those changes are already here – loan originator compensation and new appraisal standards, to name two. The many statutory and coming regulatory amendments will cause many lenders to question [...]
The Dodd-Frank Act contains many game-changers affecting almost every aspect of banking, but perhaps no area will be as greatly impacted as mortgage lending. Some of those changes are already here – loan originator compensation and new appraisal standards, to name two. The many statutory and coming regulatory amendments will cause many lenders to question [...]
Fraud Protection: Don’t Depend on Others to Avoid Losses Webinar
Business customers and financial institutions often draft legal contracts spelling out the responsibility for fraud losses, generally placing liability and responsibility on the accountholder to weather the storm of the myriad of online attacks. In this webinar you will learn why that approach may be a loser for everyone involved when sophisticated online predators target [...]
Business customers and financial institutions often draft legal contracts spelling out the responsibility for fraud losses, generally placing liability and responsibility on the accountholder to weather the storm of the myriad of online attacks. In this webinar you will learn why that approach may be a loser for everyone involved when sophisticated online predators target [...]
Safe Deposit Box Profitability Webinar
Top 10 ways to increase profits & reduce expenses – 2011 Update Improve Your System: Many financial institutions have considered safe deposit as a loss leader for so long that it is difficult for them to view this service a profit center. Fortunately many institutions are now starting to realize that consumers are willing to [...]
Top 10 ways to increase profits & reduce expenses – 2011 Update Improve Your System: Many financial institutions have considered safe deposit as a loss leader for so long that it is difficult for them to view this service a profit center. Fortunately many institutions are now starting to realize that consumers are willing to [...]
The Insider Threat: Don’t Look The Other Way Webinar
The moral hazards of bailouts and the economic climate are not just topics for intellectual debate and academic pontification. Both conditions have an impact on individuals who work at your institution, and when combined with the powerful influence of the rationalization process, some employees make the decision to embezzle to satisfy their needs. Are you [...]
The moral hazards of bailouts and the economic climate are not just topics for intellectual debate and academic pontification. Both conditions have an impact on individuals who work at your institution, and when combined with the powerful influence of the rationalization process, some employees make the decision to embezzle to satisfy their needs. Are you [...]
The Wild World of RESPA Webinar
Last year, HUD made revolutionary changes to RESPA, including a brand-new GFE and HUD-1, but in many cases confusion still reigns. We can all learn from the mistakes and advice of others. HUD is done issuing FAQs, but they’re still issuing guidance. We’ll discuss the GFE and HUD-1, and talk about where various types of [...]
Last year, HUD made revolutionary changes to RESPA, including a brand-new GFE and HUD-1, but in many cases confusion still reigns. We can all learn from the mistakes and advice of others. HUD is done issuing FAQs, but they’re still issuing guidance. We’ll discuss the GFE and HUD-1, and talk about where various types of [...]
SSNs, EINs and ITINs: Withholding Agent Webinar
Did you get notification at your financial institution last year that many of your names on accounts did not match? The IRS is seriously working the names and withholding for accounts and your responsibility as withholding agent is becoming very important. Your financial institution may incur penalties, be responsible for withholding if your financial institution [...]
Did you get notification at your financial institution last year that many of your names on accounts did not match? The IRS is seriously working the names and withholding for accounts and your responsibility as withholding agent is becoming very important. Your financial institution may incur penalties, be responsible for withholding if your financial institution [...]
Sticky Customer Service Situations Webinar
How to Handle Sticky Customer Service Situations offers a practical primer in handling the stickiest, trickiest customer/member service situations. It will reveal how sticky situations can actually be opportunities in disguise. You’ll learn how to turn customer/member (internal, external, and patient) objections into occasions for increasing loyalty and the quality of the customer/member relationship–without letting [...]
How to Handle Sticky Customer Service Situations offers a practical primer in handling the stickiest, trickiest customer/member service situations. It will reveal how sticky situations can actually be opportunities in disguise. You’ll learn how to turn customer/member (internal, external, and patient) objections into occasions for increasing loyalty and the quality of the customer/member relationship–without letting [...]
Getting Along With the Hard to Get Along With Webinar
Headache Remedies and Other Pain Relievers for Dealing with Difficult Behavior… Some days it just doesn’t pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that are impossible! This program will provide you with excellent self management techniques and coaching tactics [...]
Headache Remedies and Other Pain Relievers for Dealing with Difficult Behavior… Some days it just doesn’t pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that are impossible! This program will provide you with excellent self management techniques and coaching tactics [...]
The Art of Customer Service Communication Webinar
Communicating well is a definite must in today’s banking environment. Whether it’s telling a customer something he or she would rather not hear, dealing with a difficult co-worker, or pitching an idea to your boss, knowing what to say and how to say it can go a long way toward your success. This course is [...]
Communicating well is a definite must in today’s banking environment. Whether it’s telling a customer something he or she would rather not hear, dealing with a difficult co-worker, or pitching an idea to your boss, knowing what to say and how to say it can go a long way toward your success. This course is [...]
Banish the Blues From Performance Evaluation Reviews Webinar
It’s that time again. Time to conduct the all-too-often dreaded performance evaluation review. You want to be fair, focused, and factual. You want to be able to deal with just about anything that can happen–from fears to tears to jeers. The key is to be in control; this is the course that will show you how. [...]
It’s that time again. Time to conduct the all-too-often dreaded performance evaluation review. You want to be fair, focused, and factual. You want to be able to deal with just about anything that can happen–from fears to tears to jeers. The key is to be in control; this is the course that will show you how. [...]
Business Accounts: Authority and Liability Webinar
There are many types of business accounts with many different ways to do business at our financial institution’s today. What can be challenging is who is authorized to open, close and transact business at all the different avenues for business. We now bank with businesses online, with debit cards and also remotely. How do we [...]
There are many types of business accounts with many different ways to do business at our financial institution’s today. What can be challenging is who is authorized to open, close and transact business at all the different avenues for business. We now bank with businesses online, with debit cards and also remotely. How do we [...]
Managing the Investment Portfolio Course
This easy-to-use, online course is perfect for understanding and implementing sound management of the bank’s investment portfolio. Topics include: investment risks, accounting and regulatory issues; fixed income prices and yields; interest rates and the yield curve analysis; securities in a bank’s investment portfolio; mortgage backed securities; and, an extended section on portfolio management including setting [...]
This easy-to-use, online course is perfect for understanding and implementing sound management of the bank’s investment portfolio. Topics include: investment risks, accounting and regulatory issues; fixed income prices and yields; interest rates and the yield curve analysis; securities in a bank’s investment portfolio; mortgage backed securities; and, an extended section on portfolio management including setting [...]
Risk Management and Risk-Based Supervision Course
This risk management online course is an introduction to approaching the identification of risk in a bank. Topics to be covered include: Identify ways risk affects the banking industry Evolution and Nature of Risk in Banking Risk Management Regulatory Designations of Risk Emerging Technology Risk Risk-based Supervision Rating Risk Management
This risk management online course is an introduction to approaching the identification of risk in a bank. Topics to be covered include: Identify ways risk affects the banking industry Evolution and Nature of Risk in Banking Risk Management Regulatory Designations of Risk Emerging Technology Risk Risk-based Supervision Rating Risk Management
FACTA Sections 311 and 312 Webinar
Most of us are ready to be done with FACTA (Fair Accurate Credit Transaction Act)! However, it will be with us until the FEDs figure out exactly how to interpret and implement the last two sections…There is confusion and disagreement between some of the Agencies. This webinar will review the key points/components of Sections 311 [...]
Most of us are ready to be done with FACTA (Fair Accurate Credit Transaction Act)! However, it will be with us until the FEDs figure out exactly how to interpret and implement the last two sections…There is confusion and disagreement between some of the Agencies. This webinar will review the key points/components of Sections 311 [...]
Managing Challenging Employee Situations Seminar
Employees often present even the most experienced managers with challenges. These challenging employees could be ones who performance is inconsistent, whose “attitude” is less than positive, who is more interested in texting than working, as well as those employees who are exceptional, but need to be challenged to higher levels. This program will provide you [...]
Employees often present even the most experienced managers with challenges. These challenging employees could be ones who performance is inconsistent, whose “attitude” is less than positive, who is more interested in texting than working, as well as those employees who are exceptional, but need to be challenged to higher levels. This program will provide you [...]
Power ESL: A Communication Boot Camp Seminar
Focusing on a wide variety of business situations requiring writing and public speaking, participants will gain useful tips and hands-on experience to make these skills even stronger: Communicating with professional style, logical structure and persuasive substance; Writing reports, memos and emails that are clear, concise and compelling; Making presentations with a style that’s calm, confident [...]
Focusing on a wide variety of business situations requiring writing and public speaking, participants will gain useful tips and hands-on experience to make these skills even stronger: Communicating with professional style, logical structure and persuasive substance; Writing reports, memos and emails that are clear, concise and compelling; Making presentations with a style that’s calm, confident [...]
Business Grammar Seminar
This interactive program relies on individual and collaborative exercises designed to establish a foundation from which administrative and support staff can build their grammar skills. Participants will work on numerous exercises in sentence structure, pronoun and verb usage, word choice, and punctuation. Topics to be covered include: · Check for the most frequent sentence problems [...]
This interactive program relies on individual and collaborative exercises designed to establish a foundation from which administrative and support staff can build their grammar skills. Participants will work on numerous exercises in sentence structure, pronoun and verb usage, word choice, and punctuation. Topics to be covered include: · Check for the most frequent sentence problems [...]
Business Writing for Results Seminar
This interactive program helps business professionals craft purposeful documents that their readers can use as management tools. Participants work on their own documents to ensure that their writing is reader-focused, complete, consistent, courteous, clear, concise, and correct. Topics to be covered include: • Employ an efficient writing process • Apply the 3A Strategy (aim, audience, [...]
This interactive program helps business professionals craft purposeful documents that their readers can use as management tools. Participants work on their own documents to ensure that their writing is reader-focused, complete, consistent, courteous, clear, concise, and correct. Topics to be covered include: • Employ an efficient writing process • Apply the 3A Strategy (aim, audience, [...]
Mentoring Tomorrow’s Banking Leaders Seminar
Situation: Most banks today are so caught up in day-to-day management of critical issues that they have no succession plan. As a result, they have no strategy to ensure their future is in the hands of their most effective, experienced and talented employees. Solution: This communication boot camp will focus on skills and strategies bank [...]
Situation: Most banks today are so caught up in day-to-day management of critical issues that they have no succession plan. As a result, they have no strategy to ensure their future is in the hands of their most effective, experienced and talented employees. Solution: This communication boot camp will focus on skills and strategies bank [...]
Presentations That Win Hearts and Minds Seminar
This full-day workshop will help develop your ability to speak in a broad range of situations–from local community events to staff meetings, from press conferences to sales calls. No matter how smart and hard-working you are, your career will falter if you don’t have the confidence to present to a variety of audiences. Overcome nervousness Focus [...]
This full-day workshop will help develop your ability to speak in a broad range of situations–from local community events to staff meetings, from press conferences to sales calls. No matter how smart and hard-working you are, your career will falter if you don’t have the confidence to present to a variety of audiences. Overcome nervousness Focus [...]
Making Safe Commercial Loans Webinar
As a result of the current economic environment, banking conditions remain weak as profitability continues to be challenged by elevated loan losses and high levels of noncurrent loans. Loan demand continues to be weak and credit is available only to the most credit worthy borrowers. The problem is that most of the credit worthy borrowers [...]
As a result of the current economic environment, banking conditions remain weak as profitability continues to be challenged by elevated loan losses and high levels of noncurrent loans. Loan demand continues to be weak and credit is available only to the most credit worthy borrowers. The problem is that most of the credit worthy borrowers [...]
Reading Credit Reports Series – Equifax Webinar
Reading credit reports use to be simple! However, today the average credit report is over 7 pages long depending on the file format, and it takes a Medical degree to diagnose if my patient/customer is sick or not. You are not in the PRACTICE of medicine. YOU have to know! It’s not what you know [...]
Reading credit reports use to be simple! However, today the average credit report is over 7 pages long depending on the file format, and it takes a Medical degree to diagnose if my patient/customer is sick or not. You are not in the PRACTICE of medicine. YOU have to know! It’s not what you know [...]
Reading Credit Reports Series – TransUnion Webinar
In this informative session, we will review in depth the Trans Union Credit Report(s). Reading credit reports use to be simple! However, today the average credit report is over 8 pages long depending on the format, and it takes a college degree to analyze the information. I’ll break this report down and make it easier [...]
In this informative session, we will review in depth the Trans Union Credit Report(s). Reading credit reports use to be simple! However, today the average credit report is over 8 pages long depending on the format, and it takes a college degree to analyze the information. I’ll break this report down and make it easier [...]
Seven Effective Habits of Credit Administration Webinar
Imagine finding yourself suddenly in a senior credit administration position at your financial institution due to required personnel changes as a result of frequent credit losses; or, your company’s credit administration seems disconnected, un-organized and free flowing and lacks effective management oversight; or you are in a lending position and the credit administration function at your institution fails [...]
Imagine finding yourself suddenly in a senior credit administration position at your financial institution due to required personnel changes as a result of frequent credit losses; or, your company’s credit administration seems disconnected, un-organized and free flowing and lacks effective management oversight; or you are in a lending position and the credit administration function at your institution fails [...]
Early Warning Signs of Problem Loans Webinar
Most loans on the books move from closing to full payout in accordance with the terms of the loan without the requirement of a serious collection effort. Unfortunately, some loans will not perform as expected due to a number of reasons. Most of the reasons for non performance of commercial loans are due to financial [...]
Most loans on the books move from closing to full payout in accordance with the terms of the loan without the requirement of a serious collection effort. Unfortunately, some loans will not perform as expected due to a number of reasons. Most of the reasons for non performance of commercial loans are due to financial [...]
Accounting for Lenders Webinar
A banker’s understanding of accounting fundamentals is essential to the application of sound financial statement and credit analysis. Accounting is the language employed to communicate financial information. It is the process of identifying and measuring economic events, then classifying, recording and summarizing the measurements and reporting the information to permit judgments and decisions by the [...]
A banker’s understanding of accounting fundamentals is essential to the application of sound financial statement and credit analysis. Accounting is the language employed to communicate financial information. It is the process of identifying and measuring economic events, then classifying, recording and summarizing the measurements and reporting the information to permit judgments and decisions by the [...]
Lie Detection for Bankers Webinar
Each year, lenders lose hundreds of thousands of dollars to borrowers who give false information. If we can improve the ability to spot lies even by 5%, the impact to the lender would be tremendous. Additionally, from a human resource standpoint, detecting when a job applicant is giving false information can be a critical skill [...]
Each year, lenders lose hundreds of thousands of dollars to borrowers who give false information. If we can improve the ability to spot lies even by 5%, the impact to the lender would be tremendous. Additionally, from a human resource standpoint, detecting when a job applicant is giving false information can be a critical skill [...]
Connecticut Banking Commissioner Annual Update – A Bankers’ Forum Event
SPEAKER: The Honorable Howard F. Pitkin, Banking Commissioner – State of Connecticut DATE: Wednesday, February 15, 2012 LOCATION: Aqua Turf Club, Mulberry Street, Plantsville, CT Reception 5:30 pm Program 6:15 pm Dinner 7:00 pm DINNER CHOICES: Roasted Prime Rib, Chicken Wadsworth, Nantucket Scallop Casserole, Vegetarian Lasagna The Honorable Howard F. Pitkin, Banking Commissioner of the State of [...]
SPEAKER: The Honorable Howard F. Pitkin, Banking Commissioner – State of Connecticut DATE: Wednesday, February 15, 2012 LOCATION: Aqua Turf Club, Mulberry Street, Plantsville, CT Reception 5:30 pm Program 6:15 pm Dinner 7:00 pm DINNER CHOICES: Roasted Prime Rib, Chicken Wadsworth, Nantucket Scallop Casserole, Vegetarian Lasagna The Honorable Howard F. Pitkin, Banking Commissioner of the State of [...]
Understanding Small Business Borrowers Seminar
This one-day program is designed to assist business lenders in meeting the credit needs of their small business customers and overcoming the challenges that those customers present in today’s difficult lending environment. Students who attend this session will learn to ask the right questions of business borrowers and to match the correct lending products to their [...]
This one-day program is designed to assist business lenders in meeting the credit needs of their small business customers and overcoming the challenges that those customers present in today’s difficult lending environment. Students who attend this session will learn to ask the right questions of business borrowers and to match the correct lending products to their [...]
Credit Analysis of Commercial Loans and Commercial Real Estate Loans Seminar
Attend this NEW training and you will experience discussing and analyzing “real life” case studies and loan requests. This is NOT a traditional credit analysis class that solely examines financial statements. Join Mark Tyrpin, a Senior Lender at a large regional mid-western bank with 20-year experience as a commercial real estate lender/commercial lender, for a [...]
Attend this NEW training and you will experience discussing and analyzing “real life” case studies and loan requests. This is NOT a traditional credit analysis class that solely examines financial statements. Join Mark Tyrpin, a Senior Lender at a large regional mid-western bank with 20-year experience as a commercial real estate lender/commercial lender, for a [...]
Business Banking Boot Camp Seminar
This NEW high-intensity program has been developed to provide participants with the foundational knowledge and skills of Commercial Banking to: Improve Business Development Effectiveness Experience High Quality and Profitable Portfolio Growth Effectively Manage Portfolio Risk Accelerate Career Advancement Upon completion of the Business Banking Boot Camp, participants can expect: Matching products/services with clients needs Product [...]
This NEW high-intensity program has been developed to provide participants with the foundational knowledge and skills of Commercial Banking to: Improve Business Development Effectiveness Experience High Quality and Profitable Portfolio Growth Effectively Manage Portfolio Risk Accelerate Career Advancement Upon completion of the Business Banking Boot Camp, participants can expect: Matching products/services with clients needs Product [...]
Managing Escrow Accounts Webinar
Reg. Z rules require that certain loans, known as Higher-Priced Mortgage Loans (HPML),maintain escrow accounts for taxes and insurance for at least the first year. Many banks have never escrowed before, and although you might not want to start now, coming Dodd-Frank requirements will only broaden the scope of the requirement. This one-hour webinar will [...]
Reg. Z rules require that certain loans, known as Higher-Priced Mortgage Loans (HPML),maintain escrow accounts for taxes and insurance for at least the first year. Many banks have never escrowed before, and although you might not want to start now, coming Dodd-Frank requirements will only broaden the scope of the requirement. This one-hour webinar will [...]
Lending to Non-Profit Organizations Webinar
Non-Profit Organizations (“NPOs”) are common in the marketplace for most financial institutions and may comprise a noticeable portion of a financial institution’s loan portfolio. NPOs can be grouped as being providers of a public benefit (museum, schools, hospital and civic groups) or provider of a mutual benefit (churches, trade or professional association, and clubs). Since [...]
Non-Profit Organizations (“NPOs”) are common in the marketplace for most financial institutions and may comprise a noticeable portion of a financial institution’s loan portfolio. NPOs can be grouped as being providers of a public benefit (museum, schools, hospital and civic groups) or provider of a mutual benefit (churches, trade or professional association, and clubs). Since [...]
Cash Management Essentials Webinar
This 3-part Cash Management webinar series will be held on January 23rd, February 6th, and February 13th from 2:30pm-4:30pm ET. This series of three webinars will provide a basic understanding of corporate cash management needs and practices and what customers expect from their financial institution’s cash management services. While not every financial institution can offer [...]
This 3-part Cash Management webinar series will be held on January 23rd, February 6th, and February 13th from 2:30pm-4:30pm ET. This series of three webinars will provide a basic understanding of corporate cash management needs and practices and what customers expect from their financial institution’s cash management services. While not every financial institution can offer [...]
FDIC Update – A CFT Bankers’ Forum Event
DATE: Wednesday, March 21, 2012 PROGRAM: This presentation will cover overall conditions and trends in the industry, a high-level view of the implications of Dodd/Frank on the FDIC and community banks, and issues currently on the FDIC radar as we emerge from the economic crisis. Daniel E. Frye has been the Area Director for the [...]
DATE: Wednesday, March 21, 2012 PROGRAM: This presentation will cover overall conditions and trends in the industry, a high-level view of the implications of Dodd/Frank on the FDIC and community banks, and issues currently on the FDIC radar as we emerge from the economic crisis. Daniel E. Frye has been the Area Director for the [...]
Financial Accounting II Course
(Recommended prerequisite: Financial Accounting I) This Financial Accounting II course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements; a familiarization with handling of adjustments, bad debts, inventory and depreciation; and matters concerning sole proprietorship and partnership. Course objectives: [...]
(Recommended prerequisite: Financial Accounting I) This Financial Accounting II course covers accounting terminology; the recording and classifying of financial transactions, including analyzing, journalizing, and posting; the preparation of the trial balance, work sheet and financial statements; a familiarization with handling of adjustments, bad debts, inventory and depreciation; and matters concerning sole proprietorship and partnership. Course objectives: [...]
Business Ethics Course
This course introduces students to the fundamentals of business ethics. Students learn about the decision-making process to solve ethical dilemmas, understanding barriers and consequences when making ethical decisions, and the process for blowing the whistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being proactive with ethical issues, addressing subordinates’ ethical [...]
This course introduces students to the fundamentals of business ethics. Students learn about the decision-making process to solve ethical dilemmas, understanding barriers and consequences when making ethical decisions, and the process for blowing the whistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being proactive with ethical issues, addressing subordinates’ ethical [...]
Virtual Training: Where Do I Start? Webinar
Today’s financial institutions face the training challenges of reaching more employees, reducing costs, and increasing retention levels. Online training, eLearning, and distance education are among the many methodologies in the virtual world to help meet these training challenges. Knowing where to start, especially if this is uncharted territory, can be overwhelming. This session is for [...]
Today’s financial institutions face the training challenges of reaching more employees, reducing costs, and increasing retention levels. Online training, eLearning, and distance education are among the many methodologies in the virtual world to help meet these training challenges. Knowing where to start, especially if this is uncharted territory, can be overwhelming. This session is for [...]
E-Mails: Writing Them Right Webinar
If your email is overwhelming you, then this program is for you! You will learn to hook your readers on your message immediately by getting to the point and staying there. You also will get useful tips to deal successfully with tone-sensitive issues. After participating in this engaging two-hour webinar, you will have a strategy [...]
If your email is overwhelming you, then this program is for you! You will learn to hook your readers on your message immediately by getting to the point and staying there. You also will get useful tips to deal successfully with tone-sensitive issues. After participating in this engaging two-hour webinar, you will have a strategy [...]
Notary Public: New York State Specific Webinar
Are you preparing to take the Notary Public Licensing Exam or interested in learning more about becoming a Notary Public? If so, this popular program will take the mystery out of the office. In clear simple laymen’s language the authority, duties and responsibilities associated with the title of Notary Public will be explained. This webinar [...]
Are you preparing to take the Notary Public Licensing Exam or interested in learning more about becoming a Notary Public? If so, this popular program will take the mystery out of the office. In clear simple laymen’s language the authority, duties and responsibilities associated with the title of Notary Public will be explained. This webinar [...]
Introduction to Financial Planning Products Webinar
Customers are increasingly looking for a wide array of investment options. This webinar will review the basic security options available to consumers interested in financial planning. This introduction will review products, characteristics, risk and potential return of investment vehicles. Covered Topics: •Basic Bank Products – Deposit Accounts and Certificates of Deposit •Fixed Rate Investment Options – [...]
Customers are increasingly looking for a wide array of investment options. This webinar will review the basic security options available to consumers interested in financial planning. This introduction will review products, characteristics, risk and potential return of investment vehicles. Covered Topics: •Basic Bank Products – Deposit Accounts and Certificates of Deposit •Fixed Rate Investment Options – [...]
Global Cash Flow Analysis Webinar
Understanding how to calculate and interpret cash flow is essential for successful bankers. This course is designed to assist bankers in calculating cash flow utilizing the Uniform Cash Flow Analysis (UCA) method and to provide guidance in calculating Global Cash Flow Analysis for those entities that must rely on excess cash generated by their owners [...]
Understanding how to calculate and interpret cash flow is essential for successful bankers. This course is designed to assist bankers in calculating cash flow utilizing the Uniform Cash Flow Analysis (UCA) method and to provide guidance in calculating Global Cash Flow Analysis for those entities that must rely on excess cash generated by their owners [...]
Best Teller Supervisor Practices Webinar
The position of teller supervisor is a key one. You are responsible for setting the tone of the branch, which reflects directly on how the bank is perceived by its customers. Sharpening your supervisory skills is crucial to your success in playing this vital role. Whether you’ve recently been promoted or have been “at the [...]
The position of teller supervisor is a key one. You are responsible for setting the tone of the branch, which reflects directly on how the bank is perceived by its customers. Sharpening your supervisory skills is crucial to your success in playing this vital role. Whether you’ve recently been promoted or have been “at the [...]
Tool Kit of Best Customer Service Practices
They say there is the right tool for every job–and that doesn’t just apply to carpenters! In this challenging economy , building a solid customer base takes skill and the correct “Power Tools”–solid communication and service practices that will keep your customers happy. The Tool Kit of Best Customer Service Practices will provide you with [...]
They say there is the right tool for every job–and that doesn’t just apply to carpenters! In this challenging economy , building a solid customer base takes skill and the correct “Power Tools”–solid communication and service practices that will keep your customers happy. The Tool Kit of Best Customer Service Practices will provide you with [...]
What Every New Supervisor Needs to Know Webinar
If you need others to take direction from you in order to succeed, you will find this program of tremendous value. This webinar focuses on the techniques and strategies you need in order to handle your job responsibilities successfully while at the same time increasing your personal job satisfaction. New Supervisors must master the art of [...]
If you need others to take direction from you in order to succeed, you will find this program of tremendous value. This webinar focuses on the techniques and strategies you need in order to handle your job responsibilities successfully while at the same time increasing your personal job satisfaction. New Supervisors must master the art of [...]
Consumer Financial Protection Bureau Webinar
We’ve been hearing about it and preparing for its arrival for almost a year now: the Consumer Financial Protection Bureau, or CFPB. There have been plenty of news stories about its development, political aspects such as its leadership, and authority to issue new rules and regulations. It’s certainly true that this agency has almost unfettered [...]
We’ve been hearing about it and preparing for its arrival for almost a year now: the Consumer Financial Protection Bureau, or CFPB. There have been plenty of news stories about its development, political aspects such as its leadership, and authority to issue new rules and regulations. It’s certainly true that this agency has almost unfettered [...]
Creating Positive Energy in the Office – A Bankers’ Forum Event
SPECIAL EVENT NOTICE: Management is encouraged to attend this event with their administrative assistants as we celebrate Administrative Professionals Week! Great Admins do more than go with the flow by taking a flexible approach to work life. They evolve into Energy Flow Masters. This entails everything from developing communication skills that create open and [...]
SPECIAL EVENT NOTICE: Management is encouraged to attend this event with their administrative assistants as we celebrate Administrative Professionals Week! Great Admins do more than go with the flow by taking a flexible approach to work life. They evolve into Energy Flow Masters. This entails everything from developing communication skills that create open and [...]
Due Diligence: Key to Effective Lending Seminar
The purpose of this program is to identify the key components in the due diligence process in order to effectively analyze business opportunities. Participants will learn about the importance of conducting due diligence on investment and loan proposals. At the end of this program, participants will be able to know the right questions to ask [...]
The purpose of this program is to identify the key components in the due diligence process in order to effectively analyze business opportunities. Participants will learn about the importance of conducting due diligence on investment and loan proposals. At the end of this program, participants will be able to know the right questions to ask [...]
Garnishment Requirements Effective May 1, 2011 Webinar
On February 23, 2011, several federal agencies, including the Department of the Treasury, the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, jointly issued an Interim Final Rule to protect certain federal benefit payments from garnishment actions. These rules are effective May 1, 2011 and [...]
On February 23, 2011, several federal agencies, including the Department of the Treasury, the Social Security Administration, the Department of Veterans Affairs, the Railroad Retirement Board, and the Office of Personnel Management, jointly issued an Interim Final Rule to protect certain federal benefit payments from garnishment actions. These rules are effective May 1, 2011 and [...]
New Requirements for Appraisals Webinar
The past year has seen significant new developments in the area of real estate appraisals and evaluations. There are new Interagency Guidelines, new rules under Reg. Z, and additional requirements coming under the Dodd-Frank Act. The regulators have upped their game; lenders’ appraisal and evaluation programs must include more elements than ever before. Some of [...]
The past year has seen significant new developments in the area of real estate appraisals and evaluations. There are new Interagency Guidelines, new rules under Reg. Z, and additional requirements coming under the Dodd-Frank Act. The regulators have upped their game; lenders’ appraisal and evaluation programs must include more elements than ever before. Some of [...]
Reading Credit Reports Series – Experian Webinar
In this informative session, we will review in depth the Experian Credit Report(s). Reading credit reports use to be simple! However, today the average credit report is over 8 pages long depending on the format, and it takes a college degree to analyze the information. I’ll break this report down and make it easier to [...]
In this informative session, we will review in depth the Experian Credit Report(s). Reading credit reports use to be simple! However, today the average credit report is over 8 pages long depending on the format, and it takes a college degree to analyze the information. I’ll break this report down and make it easier to [...]
Understanding and Using Credit Scores Webinar
What are your compliance obligations when using credit score models such as FICO, Beacon, Emperica or Vantage? What Credit Factors determine that elusive credit score? How can a consumer or a Financial Intuition legally improve the FICO score? Why does the score to change so often? Can we give out scores to our customers? When [...]
What are your compliance obligations when using credit score models such as FICO, Beacon, Emperica or Vantage? What Credit Factors determine that elusive credit score? How can a consumer or a Financial Intuition legally improve the FICO score? Why does the score to change so often? Can we give out scores to our customers? When [...]
Bank Call Report Preparation for Beginners (4-Part Webinar)
This 4 part bank call report webinar series will be held on March 5, 12, 19 and 26, 2012 from 11am-1pm ET. This four part webinar is designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012. The series will cover recent [...]
This 4 part bank call report webinar series will be held on March 5, 12, 19 and 26, 2012 from 11am-1pm ET. This four part webinar is designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012. The series will cover recent [...]
Mobile Banking and Financial Services Webinar
As cell phones, smart phones, iPods, and iPads become more widespread, both consumers and vendors are looking for more ways to leverage them. The adoption of mobile banking, mobile RDC, and mobile payments is growing rapidly. Many organizations are implementing this technology in an effort to stay competitive, provide convenience, and draw in the younger [...]
As cell phones, smart phones, iPods, and iPads become more widespread, both consumers and vendors are looking for more ways to leverage them. The adoption of mobile banking, mobile RDC, and mobile payments is growing rapidly. Many organizations are implementing this technology in an effort to stay competitive, provide convenience, and draw in the younger [...]
Enterprise Risk Management Assessments Webinar
Enterprise Risk Management Assessments are a key focus of examinations today and are mandated by regulation. They are essential to an effective and appropriate risk management program and provide the basis for your security program, audit program, business continuity plan, not to mention your vendor management program and identity theft red flag program. Once thought to [...]
Enterprise Risk Management Assessments are a key focus of examinations today and are mandated by regulation. They are essential to an effective and appropriate risk management program and provide the basis for your security program, audit program, business continuity plan, not to mention your vendor management program and identity theft red flag program. Once thought to [...]
IT Examination Hot Spots Webinar
IT examinations are back on schedule and in most cases in full force after a brief reprieve in 2010, and it seems the examiners are focusing on several new areas in addition to GLBA compliance and IT and general controls areas that are the typical exam targets. The rise in popularity of social networking, interest [...]
IT examinations are back on schedule and in most cases in full force after a brief reprieve in 2010, and it seems the examiners are focusing on several new areas in addition to GLBA compliance and IT and general controls areas that are the typical exam targets. The rise in popularity of social networking, interest [...]
New Adverse Action Notices – Reg B and V – Webinar
Compliance ALERT – Section 1100F Dodd-Frank Act On July 6, 2011 the Federal Reserve and FTC issued the final rules to implement the credit score disclosure requirements of the Dodd-Frank Act. This affects both REG V of the Fair Credit Reporting Act (FCRA) and REG B of the Equal Credit Opportunity Act (ECOA). The final [...]
Compliance ALERT – Section 1100F Dodd-Frank Act On July 6, 2011 the Federal Reserve and FTC issued the final rules to implement the credit score disclosure requirements of the Dodd-Frank Act. This affects both REG V of the Fair Credit Reporting Act (FCRA) and REG B of the Equal Credit Opportunity Act (ECOA). The final [...]
Effective Delegation Skills Seminar
The use of effective delegation skills is a high impact management tool. Properly utilized, it can help develop staff, share expertise and expand accountability for results across the organization. Managers and supervisors also benefit by having more time for essential planning and creative activities. Workshop attendees will participate in the “7 Steps for Effective Delegation” exercise [...]
The use of effective delegation skills is a high impact management tool. Properly utilized, it can help develop staff, share expertise and expand accountability for results across the organization. Managers and supervisors also benefit by having more time for essential planning and creative activities. Workshop attendees will participate in the “7 Steps for Effective Delegation” exercise [...]
Time Management in the 21st Century Seminar
Time is money. This intensive, interactive time management seminar will offer real-world, practical tips for thriving in today’s workplace, where things have to get done as efficiently as possible. Topics to be covered: • Ensuring top quality customer service, even when things are “crazy” • Avoiding “time vampires” • Responding efficiently to telephone calls and [...]
Time is money. This intensive, interactive time management seminar will offer real-world, practical tips for thriving in today’s workplace, where things have to get done as efficiently as possible. Topics to be covered: • Ensuring top quality customer service, even when things are “crazy” • Avoiding “time vampires” • Responding efficiently to telephone calls and [...]
Overdraft Fees: New Impact For Financial Institutions Webinar
Does your financial institution offer overdraft protection products to your customers? Are these products in compliance with the numerous regulatory requirements (Reg DD)? Can your employees explain the benefits and drawbacks of these products to your customers? This session will give participants a thorough understanding of the differences between the various overdraft protection products available, [...]
Does your financial institution offer overdraft protection products to your customers? Are these products in compliance with the numerous regulatory requirements (Reg DD)? Can your employees explain the benefits and drawbacks of these products to your customers? This session will give participants a thorough understanding of the differences between the various overdraft protection products available, [...]
The Basics of Credit Seminar
This two-day workshop reviews the basics of credit and prepares individuals seeking a career in commercial lending. TOPICS TO BE COVERED: • Review of the balance sheet and operating statement entries and their meanings • 5 C’s of credit • 7 parts of complete audits • Auditor’s certificates • Working capital • Depreciation of calculation [...]
This two-day workshop reviews the basics of credit and prepares individuals seeking a career in commercial lending. TOPICS TO BE COVERED: • Review of the balance sheet and operating statement entries and their meanings • 5 C’s of credit • 7 parts of complete audits • Auditor’s certificates • Working capital • Depreciation of calculation [...]
Cross-Selling: Maximizing Opportunities for the Customer Seminar
Effective cross-selling training will provide your staff with the tools necessary to understand the buying process, increase their confidence when presenting your scope of services, and can contribute to increasing your share of the consumer market. Every customer contact employee, tellers and platform staff play a vital role in contributing to your bank’s deposit growth. [...]
Effective cross-selling training will provide your staff with the tools necessary to understand the buying process, increase their confidence when presenting your scope of services, and can contribute to increasing your share of the consumer market. Every customer contact employee, tellers and platform staff play a vital role in contributing to your bank’s deposit growth. [...]
Developing an Effective Notary-Employee Policy Seminar
Employers of Notaries Public have long held the presumption that their notary-employees are commissioned, managed and disciplined by the state commissioning agency. Precedent setting case law demonstrates the need for employers of notaries public to take a closer look at their notary education standards, management program, and disciplinary actions to protect their institution from losses [...]
Employers of Notaries Public have long held the presumption that their notary-employees are commissioned, managed and disciplined by the state commissioning agency. Precedent setting case law demonstrates the need for employers of notaries public to take a closer look at their notary education standards, management program, and disciplinary actions to protect their institution from losses [...]
Notary Public Law and Process (New Jersey) Seminar
Employers of Notaries Public have long held the presumption that their notary-employees are commissioned, managed and disciplined by the state commissioning agency. Precedent setting case law demonstrates the need for employers of notaries public to take a closer look at their notary education standards, management program, and disciplinary actions to protect their institution from losses [...]
Employers of Notaries Public have long held the presumption that their notary-employees are commissioned, managed and disciplined by the state commissioning agency. Precedent setting case law demonstrates the need for employers of notaries public to take a closer look at their notary education standards, management program, and disciplinary actions to protect their institution from losses [...]
New Garnishment Requirements: Compliance Issues Webinar
The Treasury Department’s new garnishment requirements , including rules on garnishing accounts that receive federal benefits payments has been in effect a few months now – are you still being tripped up? In this webinar, we’ll discuss in detail the issues surrounding the rule, plus share valuable tips for effective compliance. Many bankers are still a [...]
The Treasury Department’s new garnishment requirements , including rules on garnishing accounts that receive federal benefits payments has been in effect a few months now – are you still being tripped up? In this webinar, we’ll discuss in detail the issues surrounding the rule, plus share valuable tips for effective compliance. Many bankers are still a [...]
ABA Regulatory Update – A CFT Bankers’ Forum Event
Speaker & Program: Denyette DePierro, Senior Counsel to the American Bankers Association, will be offering a Legislative and Regulatory Update, including the expected new banking legislation, the politics surrounding the Federal appointments to the banking agencies, and Dodd-Frank implementation in 2012. Topics to be discussed are Core Deposits, Repeal of Regulation Q, SEC’s Municipal Advisor’s [...]
Speaker & Program: Denyette DePierro, Senior Counsel to the American Bankers Association, will be offering a Legislative and Regulatory Update, including the expected new banking legislation, the politics surrounding the Federal appointments to the banking agencies, and Dodd-Frank implementation in 2012. Topics to be discussed are Core Deposits, Repeal of Regulation Q, SEC’s Municipal Advisor’s [...]
Stress Management Workshop
High-demand work environments take a toll on employees, which affects an organization’s productivity, turnover, absenteeism, and personal health. This program will provide you with tools to cope with personal and work stress and become more resilient to demands. This class is not just for the “stressed-out”, but for anyone interested in functioning at a higher [...]
High-demand work environments take a toll on employees, which affects an organization’s productivity, turnover, absenteeism, and personal health. This program will provide you with tools to cope with personal and work stress and become more resilient to demands. This class is not just for the “stressed-out”, but for anyone interested in functioning at a higher [...]
Cash Flow Analysis Workshop
Learn to make the right loan decisions using cash flow analysis. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer in this seminar that revolves around analyzing cash flow.. An in-depth understanding of cash flow analysis, plus insight into [...]
Learn to make the right loan decisions using cash flow analysis. Learn the tricks of the trade to make better loan decisions. Apply financial analysis techniques and learn the right questions to ask the loan customer in this seminar that revolves around analyzing cash flow.. An in-depth understanding of cash flow analysis, plus insight into [...]
Valuing Income Producing Properties Workshop
Learn how to value income producing property using the income approach. This seminar takes a discounted cash flow approach utilizing the variables of capitalization rate and Net Operating Income. Understand how these variables can affect property value. You will also learn what areas to examine that can overinflate property valuation. Utilizing a discounted cash flow [...]
Learn how to value income producing property using the income approach. This seminar takes a discounted cash flow approach utilizing the variables of capitalization rate and Net Operating Income. Understand how these variables can affect property value. You will also learn what areas to examine that can overinflate property valuation. Utilizing a discounted cash flow [...]
Problem Loan Workouts Workshop
Introduction: The earlier a problem loan can be detected the greater the opportunity to take corrective action and minimize the potential for loan default and loan loss. This program will examine steps to pursue when a commercial loan becomes a problem for your financial institution. Knowing what you can do and when to do it [...]
Introduction: The earlier a problem loan can be detected the greater the opportunity to take corrective action and minimize the potential for loan default and loan loss. This program will examine steps to pursue when a commercial loan becomes a problem for your financial institution. Knowing what you can do and when to do it [...]
Active Listening Skills Workshop
Does your mind ever wander while others are talking? We spend countless hours of our working lives in listening-related activities; however, studies show we retain only 25% of what we hear! Learn to eliminate your own listening barriers and bad habits, and do a better job of listening—with everyone! What You Can Expect To Learn: [...]
Does your mind ever wander while others are talking? We spend countless hours of our working lives in listening-related activities; however, studies show we retain only 25% of what we hear! Learn to eliminate your own listening barriers and bad habits, and do a better job of listening—with everyone! What You Can Expect To Learn: [...]
Communicating With Impact Workshop
Working with other human beings can be challenging. Every relationship (personal and professional) is dependent on communication—and solid relationships depend on people accurately understanding one another. In this class you will learn to communicate with clarity, eliminate communication barriers, influence the actions and thoughts of others in a positive way, and respond assertively—with respect. What [...]
Working with other human beings can be challenging. Every relationship (personal and professional) is dependent on communication—and solid relationships depend on people accurately understanding one another. In this class you will learn to communicate with clarity, eliminate communication barriers, influence the actions and thoughts of others in a positive way, and respond assertively—with respect. What [...]
Writing Effective E-Mails Workshop
Today we are inundated with more email than we can wade through. It’s not a time-management problem—it’s an information-management problem! Learn how to manage the “info-glut” and write email people will actually read and respond to in a timely manner. What You Can Expect To Learn: • Learn techniques to ensure that your reader reads [...]
Today we are inundated with more email than we can wade through. It’s not a time-management problem—it’s an information-management problem! Learn how to manage the “info-glut” and write email people will actually read and respond to in a timely manner. What You Can Expect To Learn: • Learn techniques to ensure that your reader reads [...]
Personal Productivity – Getting Things Done Workshop
In Personal Productivity: Getting Things Done, you will learn the importance of organization and where to start with the mounds of paper, files, emails, and mail that have accumulated. You will also learn how to organize your work area, set priorities, organize your day, deal with interruptions, and combat procrastination. You will leave with a [...]
In Personal Productivity: Getting Things Done, you will learn the importance of organization and where to start with the mounds of paper, files, emails, and mail that have accumulated. You will also learn how to organize your work area, set priorities, organize your day, deal with interruptions, and combat procrastination. You will leave with a [...]
Extraordinary Impressions – Customer Service Workshop
Extraordinary Impressions raises the bar in customer service and establishes a higher standard of excellence compared with our competition. This results-oriented workshop focuses on service—the biggest reason customers stay with us forever—or move to our competitors! Extraordinary Impressions hones the service skills needed to make every customer feel like an important part of our business [...]
Extraordinary Impressions raises the bar in customer service and establishes a higher standard of excellence compared with our competition. This results-oriented workshop focuses on service—the biggest reason customers stay with us forever—or move to our competitors! Extraordinary Impressions hones the service skills needed to make every customer feel like an important part of our business [...]
Social Media Boot Camp Seminar
Social Media has become ingrained in the way we communicate today. This half-day workshop will help you understand the role of social media in today’s market and how your bank is positioned for compliance, marketing, reputation, employee communication and return on investment. The program will deconstruct the elements of social media to provide the foundation [...]
Social Media has become ingrained in the way we communicate today. This half-day workshop will help you understand the role of social media in today’s market and how your bank is positioned for compliance, marketing, reputation, employee communication and return on investment. The program will deconstruct the elements of social media to provide the foundation [...]
Electronic Transactions, Overdraft Fees, and EFTA Webinar
As consumers become more and more dependent upon electronic transactions for making deposits to and withdrawals from their accounts, it is imperative that all deposit personnel understand the financial institution’s rights and responsibilities with regard to the Electronic Funds Transfer Act – EFTA (Regulation E). Furthermore, recent amendments to the regulation are going to increase a [...]
As consumers become more and more dependent upon electronic transactions for making deposits to and withdrawals from their accounts, it is imperative that all deposit personnel understand the financial institution’s rights and responsibilities with regard to the Electronic Funds Transfer Act – EFTA (Regulation E). Furthermore, recent amendments to the regulation are going to increase a [...]
The Loan Review Process Training Webinar
The loan review process is an important component of any successful commercial lending program. Although prudent underwriting before a loan decision has been made is key to building a strong loan portfolio, an incomplete or deficient loan review process can prove detrimental to the maintenance of that portfolio as a healthy ongoing concern. This loan [...]
The loan review process is an important component of any successful commercial lending program. Although prudent underwriting before a loan decision has been made is key to building a strong loan portfolio, an incomplete or deficient loan review process can prove detrimental to the maintenance of that portfolio as a healthy ongoing concern. This loan [...]
Safe Deposit Regulatory Compliance and Security Update 2011 Webinar
Are your internal procedures now in compliance with all safe deposit state, federal and security regulations? This timely and comprehensive presentation contains important information about all these regulations. It addresses your “Most Frequently Asked” compliance questions about the USA Patriot Act, Suspicious Activity Reporting, BSA/AML, Bank Protection Act, OCC, FDIC, NCUA and ADA safe deposit [...]
Are your internal procedures now in compliance with all safe deposit state, federal and security regulations? This timely and comprehensive presentation contains important information about all these regulations. It addresses your “Most Frequently Asked” compliance questions about the USA Patriot Act, Suspicious Activity Reporting, BSA/AML, Bank Protection Act, OCC, FDIC, NCUA and ADA safe deposit [...]
Consumer and Business Deposit Account Ownership Training Webinar
You have finally received the new account training you have desperately needed and are now ready to open the account. You get all the customer information, you are ready to input the data and then the “Account Ownership” prompt appears. What do you do now? What if you check the wrong “box”? In this detailed [...]
You have finally received the new account training you have desperately needed and are now ready to open the account. You get all the customer information, you are ready to input the data and then the “Account Ownership” prompt appears. What do you do now? What if you check the wrong “box”? In this detailed [...]
ATM Skimming – A Bankers’ Forum Event
Identifying and Combating ATM Skimming is crucial in today’s high-technology environment. This session will take a comprehensive look at ATM Skimming and how it is affecting the banking industry. We will identify the various groups targeting financial institutions as well as the sophisticated and most recent hardware being used to conduct ATM Skimming. A focused examination of [...]
Identifying and Combating ATM Skimming is crucial in today’s high-technology environment. This session will take a comprehensive look at ATM Skimming and how it is affecting the banking industry. We will identify the various groups targeting financial institutions as well as the sophisticated and most recent hardware being used to conduct ATM Skimming. A focused examination of [...]
Underwriting the New Uniform Appraisal Data Requirements Training Webinar
The new Uniform Appraisal Data Requirements went into effect on 9/1/11, and while they greatly impact the appraisers work, it is the lenders responsibility to make sure the appraisal is compliant. In this webinar we will go over the new language, ratings and requirements that impact the way the appraisal form is completed. Covered Topics: •History/Overview [...]
The new Uniform Appraisal Data Requirements went into effect on 9/1/11, and while they greatly impact the appraisers work, it is the lenders responsibility to make sure the appraisal is compliant. In this webinar we will go over the new language, ratings and requirements that impact the way the appraisal form is completed. Covered Topics: •History/Overview [...]
The ALCO Process Webinar
The banking crisis of 2007-2011 will bring about much in the way of increased regulator scrutiny and we believe the ALCO process is one of those issues that will have to be upgraded within the community financial institution world. With increased emphasis on both capital and liquidity, bankers will be working to make certain their [...]
The banking crisis of 2007-2011 will bring about much in the way of increased regulator scrutiny and we believe the ALCO process is one of those issues that will have to be upgraded within the community financial institution world. With increased emphasis on both capital and liquidity, bankers will be working to make certain their [...]
How To Analyze For Fair Lending Compliance Training Webinar
Your HMDA-LAR data is the ground floor of a fair lending compliance examination, and your regulators are performing detailed statistical analysis in preparation for the exam. It is a goldmine of information simply because it contains demographic information of applicants and borrowers. Performing analysis of HMDA data is no longer a best practice; it is an [...]
Your HMDA-LAR data is the ground floor of a fair lending compliance examination, and your regulators are performing detailed statistical analysis in preparation for the exam. It is a goldmine of information simply because it contains demographic information of applicants and borrowers. Performing analysis of HMDA data is no longer a best practice; it is an [...]
Live Streaming Video From The Federal Compliance School
For the first time ever, CFT is offering Live Streaming Video direct from the Annual Federal Compliance School! Two popular workshops are being made available to those unable to attend the school in person: Workshop One: November 10, 2011 BSA and OFAC 8:00 am – 11:45 pm (CT) Instructor: Carl Pry, J.D., CRCM, Vice President & [...]
For the first time ever, CFT is offering Live Streaming Video direct from the Annual Federal Compliance School! Two popular workshops are being made available to those unable to attend the school in person: Workshop One: November 10, 2011 BSA and OFAC 8:00 am – 11:45 pm (CT) Instructor: Carl Pry, J.D., CRCM, Vice President & [...]
New FFIEC Authentication Guidance – A Bankers’ Forum Event
On June 28, 2011, the Federal Financial Institutions Examination Council (FFIEC) issued an update to its 2005 “Authentication in an Internet Banking Environment” guidance. The guidance attempts to offer additional information to financial institutions on the expectations of the regulators on how the internet banking environment should be delivered. This session will discuss this new [...]
On June 28, 2011, the Federal Financial Institutions Examination Council (FFIEC) issued an update to its 2005 “Authentication in an Internet Banking Environment” guidance. The guidance attempts to offer additional information to financial institutions on the expectations of the regulators on how the internet banking environment should be delivered. This session will discuss this new [...]
UDAAP: How Does It Apply To Your Financial Institution? Webinar
UDAAP – Unfair, Deceptive and Abusive Acts and Practices. If your financial institution offers loans or deposit accounts, you need to have a game plan for the revised UDAAP standards. Don’t be fooled that UDAP is simply a “big bank” problem. Since 2008, 43% of UDAP violations cited by the FDIC were for financial institutions with [...]
UDAAP – Unfair, Deceptive and Abusive Acts and Practices. If your financial institution offers loans or deposit accounts, you need to have a game plan for the revised UDAAP standards. Don’t be fooled that UDAP is simply a “big bank” problem. Since 2008, 43% of UDAP violations cited by the FDIC were for financial institutions with [...]
Ways To Improve Your Disaster Recovery Plan Webinar
Creating a Disaster Recovery Plan can be awfully frustrating. Between the wild assumptions (global pandemics) and educated guesses (local weather phenomena) rests an incredibly unpredictable landscape of disasters. How do you plan for it all? Should you plan for it all? This webinar will help your organization develop a plan for success in the face [...]
Creating a Disaster Recovery Plan can be awfully frustrating. Between the wild assumptions (global pandemics) and educated guesses (local weather phenomena) rests an incredibly unpredictable landscape of disasters. How do you plan for it all? Should you plan for it all? This webinar will help your organization develop a plan for success in the face [...]
The Do’s and Don’ts of Check Handling Webinar
Why do we make check handling so difficult? These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Checks are contracts and should be handled like any other legal document. There are reasons why we do not put business checks into personal accounts and why we [...]
Why do we make check handling so difficult? These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Checks are contracts and should be handled like any other legal document. There are reasons why we do not put business checks into personal accounts and why we [...]
Sales, Service and Communication Compliance for the Frontline Webinar
This fast-paced webinar is all about expertise and performance when it comes to sales, service and communication. Focusing on the key issues the frontline must manage effectively everyday, Frontline Fundamentals, will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through. The theme is communicating the right way at the right [...]
This fast-paced webinar is all about expertise and performance when it comes to sales, service and communication. Focusing on the key issues the frontline must manage effectively everyday, Frontline Fundamentals, will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through. The theme is communicating the right way at the right [...]
Developing Your CRA Exam Game Plan Webinar
This training webinar will help you develop a “CRA context report” that tells YOUR story to the examiners. Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit [...]
This training webinar will help you develop a “CRA context report” that tells YOUR story to the examiners. Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome. Writing a dynamic CRA context report can show examiners not only that your financial institution understands the community credit [...]
17 New Account Interview Compliance Tasks Webinar
In today’s regulatory environment, the new account interview involves much more than opening an account and giving the customer a toaster. We have many deposit compliance rules to adhere to when opening deposit accounts and making that first contact with the customer. And yet, we have to do so in a way that is friendly, supportive [...]
In today’s regulatory environment, the new account interview involves much more than opening an account and giving the customer a toaster. We have many deposit compliance rules to adhere to when opening deposit accounts and making that first contact with the customer. And yet, we have to do so in a way that is friendly, supportive [...]
Limited Liability Companies (LLC): Authority, Liability and Tax Issues Webinar
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Past Due Safe Deposit Boxes and Unclaimed Property Webinar
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Flood Insurance: Compliance Issues and Enforcement Topics Webinar
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Ten Things To Look For When Analyzing Balance Sheets Webinar
The credit analysis process requires that a lender review a wide variety of financial information. Analyzing balance sheets is of utmost importance, uncovering the most important types of financial information that potential (and current) borrowers provide to banks, credit unions, and other lenders. This program will examine ten important things that every analyst and loan officer should [...]
The credit analysis process requires that a lender review a wide variety of financial information. Analyzing balance sheets is of utmost importance, uncovering the most important types of financial information that potential (and current) borrowers provide to banks, credit unions, and other lenders. This program will examine ten important things that every analyst and loan officer should [...]
Stop Hovering and Start Coaching The Teller Line Webinar
Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on teller performance coaching – it’s the key to the teller becoming motivated and responsible. Are you ready to learn how to work with the teller [...]
Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn’t it? This program will focus on teller performance coaching – it’s the key to the teller becoming motivated and responsible. Are you ready to learn how to work with the teller [...]
400,000 Reasons to Get HMDA Reporting Right in 2012 Webinar
It’s not over yet, but 64 banks supervised by the FDIC have been fined civil money penalties that totaled nearly $400,000 through September 2011 for HMDA reporting violations. The fines ranged from $1,000 to $46,500 and the banks were located throughout the country. What did they do wrong? How can you avoid these fines, penalties, [...]
It’s not over yet, but 64 banks supervised by the FDIC have been fined civil money penalties that totaled nearly $400,000 through September 2011 for HMDA reporting violations. The fines ranged from $1,000 to $46,500 and the banks were located throughout the country. What did they do wrong? How can you avoid these fines, penalties, [...]
Ten Things To Look For When Analyzing Profit and Loss Statements Webinar
The credit analysis process requires that a lender review a wide variety of financial information. This information includes analyzing profit and loss statements, which occasionally are the only financial information that borrowers provide to lenders. This program will examine ten important things that every analyst and loan officer should look for when evaluating the information [...]
The credit analysis process requires that a lender review a wide variety of financial information. This information includes analyzing profit and loss statements, which occasionally are the only financial information that borrowers provide to lenders. This program will examine ten important things that every analyst and loan officer should look for when evaluating the information [...]
Effective Business Communication Seminar
The Effective Business Communication workshop will focus on using e-mail strategically to achieve team goals. The class will use editing drills, writing exercises and hand-outs featuring real-world, practical tips. The program will cover the following broad topics: • Developing your communication strategy • Putting it in writing: serious business • Focusing on your audience’s interests and [...]
The Effective Business Communication workshop will focus on using e-mail strategically to achieve team goals. The class will use editing drills, writing exercises and hand-outs featuring real-world, practical tips. The program will cover the following broad topics: • Developing your communication strategy • Putting it in writing: serious business • Focusing on your audience’s interests and [...]
Safe Deposit Fundamentals Seminar
Safe Deposit training is crucial in the operation of this unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault transaction can lead to considerable liability. Effective procedures and sound daily [...]
Safe Deposit training is crucial in the operation of this unique, fast-changing service in the financial industry. It is the only product or service in which members of your staff do not know the value of a consumer’s assets. As a result, every vault transaction can lead to considerable liability. Effective procedures and sound daily [...]
Safe Deposit Compliance and Security Issues Seminar
Are your internal safe deposit procedures now in compliance with all state, federal and security regulations and do you follow correct day-to-day operating procedures? These two timely and comprehensive presentations contain important information about your “Most Frequently Asked” operations and compliance questions. They cover the USA Patriot Act, Suspicious Activity Reporting, Bank Protection Act, OCC, [...]
Are your internal safe deposit procedures now in compliance with all state, federal and security regulations and do you follow correct day-to-day operating procedures? These two timely and comprehensive presentations contain important information about your “Most Frequently Asked” operations and compliance questions. They cover the USA Patriot Act, Suspicious Activity Reporting, Bank Protection Act, OCC, [...]
Essentials of Banking Seminar
The Essentials of Banking one-day workshop looks briefly at some topics chosen from Principles of Banking, CFT’s 3.00 credit course offered in a live evening format, through Guided Self Study and/or Online. The program helps participants understand how banking has evolved to become the industry it is today and provide a better understanding of financial services. It [...]
The Essentials of Banking one-day workshop looks briefly at some topics chosen from Principles of Banking, CFT’s 3.00 credit course offered in a live evening format, through Guided Self Study and/or Online. The program helps participants understand how banking has evolved to become the industry it is today and provide a better understanding of financial services. It [...]
How To Excel As An Employee Training Webinar
Most of us want to be good employees – and most of us want to excel at our jobs. To be a highly successful employee and excel at work is not simply a matter of being good at what you do. Excelling involves issues such as professionalism, attitude, and teamwork – all of that and [...]
Most of us want to be good employees – and most of us want to excel at our jobs. To be a highly successful employee and excel at work is not simply a matter of being good at what you do. Excelling involves issues such as professionalism, attitude, and teamwork – all of that and [...]
Reading Credit Reports to Prevent Fraud and Identity Theft Training Webinar
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Marketing Tips for the Loan Originator Training Webinar
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Successful Collections: Scripting to Collect In Full Training Webinar
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IRA Workshop
This two-day IRA workshop provides in-depth training that you would not otherwise attain in a one-day program. In addition to learning the basics of IRAs, attendees will discuss more advanced topics, such as how to take advantage of the enhanced portability rules between eligible retirement plans and Roth IRAs and the requirements for directly moving [...]
This two-day IRA workshop provides in-depth training that you would not otherwise attain in a one-day program. In addition to learning the basics of IRAs, attendees will discuss more advanced topics, such as how to take advantage of the enhanced portability rules between eligible retirement plans and Roth IRAs and the requirements for directly moving [...]
Protecting Vital Interests: SSN Verification Webinar
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Must Have Skills For Customer Service Success Webinar
Today, more than ever before, good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first [...]
Today, more than ever before, good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first [...]
Improving Sales On The Frontline Webinar
Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship and setting the stage [...]
Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship and setting the stage [...]
Sharpen Your Skills as a Trainer Webinar
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Increase Morale and Motivation for Supervisors Webinar
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Coaching and Confronting Resistence Webinar
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Salesmanship for the Lender Webinar
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The 8 Keys to Teller Excellence Webinar
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The New Supervisor’s Survival Kit Seminar
Were you recently promoted to supervisor? Or, perhaps, you’re already a supervisor and feel you would benefit from some new tools? Or maybe, you’re on a proactive path toward becoming a supervisor? This workshop will give you a survival kit of real-life tools that will help you master the position and super-charge your supervisory skills. Your Supervisory Survival [...]
Were you recently promoted to supervisor? Or, perhaps, you’re already a supervisor and feel you would benefit from some new tools? Or maybe, you’re on a proactive path toward becoming a supervisor? This workshop will give you a survival kit of real-life tools that will help you master the position and super-charge your supervisory skills. Your Supervisory Survival [...]
