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Becoming an Even More Effective Teller Supervisor Seminar

Are you a new teller supervisor?  Or have you been “at the head of the line” for some time now and want to sharpen your supervisory skills?  This training workshop takes a practical look at the issues encountered in everyday situations, and gives a “heads-up” on how to handle everything from grooming a professional image in yourself and others, to supervising staff (especially friends!), to handling difficult customers.  The workshop will give you new insight, practical pointers, and tips on handling the most difficult teller line issues.

Topics to be covered include:

• Gain a clear understanding about professional presence in terms of attitude, dress,  and demeanor.
• Learn how to groom professional standards in yourself and in those you supervise.
• Learn effective supervisory strategies for managing people who are your friends.
• Set achievable, understandable expectations for those you supervise and issue orders clearly.
• Learn essential first-line supervisory skills, including how to give and receive effective feedback.
• Discover ways to deal with inconsistent communicators.
• Dealing with difficult customers:  the angry customer, the demanding customer, and the threatening customer.
• Gain an understanding of how to deal with employees according to their style.

Audience:  Recommended for teller supervisors, head tellers, and anyone else responsible for supervising employees at the teller line.

Instructor:  Margaret DeMarino is a corporate trainer, specializing in the areas of communication, supervisory skills, administrative skills, and customer service.  Known for her “fun and functional” approach to training, Ms. DeMarino has offered workshops to a wide range of clients including banks and financial institutions, manufacturing companies, state and federal government agencies, and many others.  Margaret holds a B.A. in Communication Arts from the University of Dayton.

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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