EmailCommunication Skills for Business Course
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define the five elements of the communication process and describe the key characteristics of communication; describe and identify examples of nonverbal communication and the messages they send when used; list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions. Textbook chapter topics include:
Introduction to Communications
Perception
Verbal and Nonverbal Communication
Listening
Communication Channels
Handling Conflict
Team Communication
Audience: Anyone wishing to sharpen their communication skills.
Diploma and Certificate Applications:
- Advanced Financial Services Diploma
- Introduction to Financial Services Operations Certificate
- Financial Services Operations Diploma
- Real Estate Lending Diploma
- Consumer Lending Diploma
- Commercial Lending Diploma
- Introduction to Human Resources Certificate
- Introduction to Supervision Certificate
- Financial Services Management Diploma
- Professional Teller Certificate
- Introduction to Financial Services Marketing Certificate
- Introduction to Accounting Certificate
Schedule and Registration Information
Choose the delivery type that best suits your needs. Tuition includes textbook (if applicable).
Webinar times are EST. All other class times are local time.
| Delivery Type | Start Date | End Date | Start Time | End Time | Location | Tuition | |
|---|---|---|---|---|---|---|---|
| In-House | Any | Submit Request |
