EmailCustomer Service Excellence Course
The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Training topics include: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers. Textbook chapter topics include:
The Importance of Customer Service
The Communications Process
Telephone Interactions
Interacting with Diverse Customers
Handling Challenging Situations
The Role of Technology in Customer Service
Working with Internal Customers
Audience: Bank or Credit Union employees who have direct or indirect contact with consumers.
Diploma and Certificate Applications:
- Introduction to Financial Services Certificate
- General Financial Services Diploma
- Advanced Financial Services Diploma
- Financial Services Operations Diploma
- Real Estate Lending Diploma
- Consumer Lending Diploma
- Commercial Lending Diploma
- Introduction to Supervision Certificate
- Professional Teller Certificate
Schedule and Registration Information
Choose the delivery type that best suits your needs. Tuition includes textbook (if applicable).
Webinar times are EST. All other class times are local time.
| Delivery Type | Start Date | End Date | Start Time | End Time | Location | Tuition | |
|---|---|---|---|---|---|---|---|
| Self-Study | Any | Self-Study | $495.00 | Register | |||
| On-Line | 02/27/12 | 05/07/12 | On-Line | $495.00 | Register | ||
| On-Line | 04/02/12 | 06/11/12 | On-Line | $495.00 | Register | ||
| On-Line | 05/21/12 | 07/30/12 | On-Line | $495.00 | Register | ||
| On-Line | 07/30/12 | 10/08/12 | On-Line | $495.00 | Register | ||
| In-House | Any | Submit Request |
