EmailExceptional Customer Service Seminar
Financial services customer contact staffs are the face of the organization. It is essential that they exhibit a variety of skills and knowledge to insure a positive customer service experience. They must possess exceptional customer service skills and behaviors to build and maintain strong relations with current customers to earn their continued loyalty. Customer retention is as equally important as the acquisition of new customers in growing your institution’s penetration in the marketplace.
This workshop will present concepts, ideas and new behaviors to provide your customer contact staff with the essential skills to build customer relations and longevity.
Key learning points/workshop benefits:
• The customer contact person’s role in contributing to a financial institution’s growth.
• What is exceptional customer service?
• Providing customers with the unexpected.
• Establishing core customer service beliefs.
• Understanding service as an organizational and team effort.
• Your staff’s image to the customer reflects your internal co-worker relations.
• Understand how your own behavior impacts the behavior of others.
• Communication techniques for effective and productive interactions with customers and co-workers.
• Problem resolution skills to successfully resolve customer complaints.
• Personal action plan for application of learning back on the job.
Who Should Attend: Customer Contact Staff
Your Seminar Leader: John Aramini founded Aramini Management in 2005 bringing his hands-on experience in sales, process improvement, and customer retention combined with a background in counseling psychology to establish his unique management counseling firm. Aramini Management has maintained a track record of success working with business owners and senior management to improve their business practices and sustain their company’s growth. John has a MA degree in Counseling Psychology from Columbia University Teachers College as well as a BA degree in Psychology. He received additional training in counseling psychology in a doctoral program at New York University.
Schedule and Registration Information
Choose the delivery type that best suits your needs. Tuition includes textbook (if applicable).
Webinar times are EST. All other class times are local time.
| Delivery Type | Start Date | End Date | Start Time | End Time | Location | Tuition | |
|---|---|---|---|---|---|---|---|
| In-House | Any | Submit Request |
