EmailHead Teller Training Certification Program
This 3-day program will equip both new and experienced head tellers with the practical skills necessary to support your branch goals and have immediate impact back on the job. Fact: Research indicates that employees are promoted 70% of the time to supervisory positions because of their technical skills. However, 80% of the time, they are not effective supervisors due to a lack of human relations skills!
STEPS (Success Through Effective Practices of Supervision) focuses on three key areas:
- Developing My Supervisory Skills as a Head Teller
- Better organizing My Work, Managing My Time and Delegating
- Coaching My Staff to their highest level of performance
Back Row: Emily Enders-Colonial Bank, Korinne Andrews –Century Savings, Jennifer Blass-Colonial Bank, Dee Haegele-Century Savings, Patricia Funk-Century Savings, Lotty Mack-Colonial Bank.
Front Row: Christopher Peale – Colonial Bank, Jennifer Cruz-Martinez-Century Savings, Rochelle Caldwell-Millville Savings, Melissa Brown-Colonial Bank.
Ten Head Tellers recently completed CFT’s STEPS (Success Through Effective Practices of Supervision) Certification Program. The program, designed and delivered by CFT Consultant, Cindy Rowan, was comprised of three topics: Supervising for Results, Coaching for Customer Service Excellence, and Time Management & Delegation. The three day program was conducted on October 12, November 2 and December 7 at Colonial Bank in Vineland, New Jersey.
Who Should Attend: New and experienced head tellers
Your Seminar Leader: Cynthia S. Rowan, President & Owner, Performance Management Solutions since 1993 has more than 20 years banking experience in the areas of Retail Banking, Credit & Lending, and Human Resources. Cindy has helped organizations improve their profitability by designing and implementing performance management initiatives, corporate training programs, succession planning, and leadership program design and delivery. She has served as an Adjunct Professor in Management and Organization Development at both undergraduate and graduate levels. Cindy holds a MA degree from Seton Hall University, completed post-graduate training at the University of Michigan and is currently completing her doctoral degree.
Schedule and Registration Information
Choose the delivery type that best suits your needs. Tuition includes textbook (if applicable).
Webinar times are EST. All other class times are local time.
| Delivery Type | Start Date | End Date | Start Time | End Time | Location | Tuition | |
|---|---|---|---|---|---|---|---|
| In-House | Any | Submit Request |
