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How to Handle Sticky Supervisory Situations Seminar

Sooner or later, all supervisors handle “sticky” situations—the ones you never learned about in school.  This workshop takes a look at how to foster excellent communication and interpersonal skills, so that you can handle even the toughest situations with grace, diplomacy, and effectiveness.  You’ll learn how to handle resistance to change, how to handle failure to use authority properly, how to deal with the employee who is under-producing, and how to handle the employee with personal problems.  You’ll also learn how to deal with hidden agendas, emotional outbursts, and much more!

Topics to be covered include: 

• You will learn how to constructively give and take criticism.
• You will learn how to better manage “up” and communicate more effectively with bosses.
• You will learn how to spot hidden agendas and learn the most effective ways to deal with them.
• You will learn how to employ the “two-sided solution” to advance your workplace objectives.
• You will come to better understand the dynamics of office politics and how not to get “strangled” by the grapevine.
• You’ll be able to plot a course of effective action when workplace friends expect favors.
• You will learn techniques for those who give you the “silent treatment.”
• You will learn techniques to deal with the bully at work.

Audience:  Recommended for managers, supervisors, head tellers, and team leaders.  Anyone expected to supervise others will benefit from this seminar.

Instructor:  Margaret DeMarino is a corporate trainer, specializing in the areas of communication, supervisory skills, administrative skills, and customer service. Known for her “fun and functional” approach to training, Ms. DeMarino has offered workshops to a wide range of clients including banks and financial institutions, manufacturing companies, state and federal government agencies, and many others. Margaret holds a B.A. in Communication Arts from the University of Dayton.

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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