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Improving Sales On The Frontline Webinar

Designed for financial institutions that are serious about becoming a world-class sales organization, this dynamic webinar will help raise the bar when it comes to effective cross selling. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship and setting the stage for cross selling.

Aimed at the frontline staff including tellers, customer service representatives, call center personnel, account managers and branch managers, this program teaches participants how to excel at cross-selling and referrals. Honey Shelton will teach you how to implement skills, strategies and standards that will raise the bar when it comes to cross-selling outcomes.

Be reminded of the importance exceptional service plays in obtaining referrals and increasing sales outcomes. In order for your institution to have a service advantage in your market your staff must be aware, alert and well-trained about how to get the community talking about the friendly experts at your organization. Make service advantage your key to excelling at cross-selling.

What We Will Cover:

•Getting started
•Knowing your products and knowing your customers
•Packing a sales tool box
•The Four P’s of Prospecting: Plan, Pitch, Probe and Present
•Two best ways to grow; referrals and cross-selling
•Spotting sales opportunities, asking great questions
•Know your lines
•Join the hunt for new business; bundle, see and find!
•Timing can be everything
•Take care of business
•Inside and outside sales
•Relating the sale to the buyer
•Dealing with a “no” and rejection
•Creative follow-up options

Who Should Attend?

All frontline personnel, trainers, teller supervisors, and branch managers will benefit from this information packed webinar.

ICB Credit:  2.5 CBT, 2.5 CCSR, and 2.5 CPB Continuing Education Credits

Instructor:  Honey Shelton 

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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