EmailMust Have Skills For Customer Service Success Webinar
Today, more than ever before, good customer service is vital to the success of any institution. Research says that it takes 10 times the effort to keep a customer loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first place.
Financial institutions looking for ways to increase the relationship with the customer know that the success of the relationship is in the hands of the people who wait on and assist customers every day. While certainly an important skill, it takes more than processing transactions accurately to grow the relationship with the customer. Customers like to do business with a person, not a place. The warmer the relationship between the customer and employees who assist them, the more opportunity there will be to increase and enhance the customer’s relationship with the institution which results in a loyal customer.
It is the employee’s approach to customer service that determines whether or not they will have the opportunity to sell additional products and services to the customer. Customers who feel a connection to the people who wait on them feel valued and well-cared for and will not only increase their relationship with the institution but will also recommend you to their friends.
What You Will Learn:
Top Ten Customer Service Success Skills
1.Product and Service Knowledge
2.Communication
3.Problem Resolution
4.Task Orientation and Time Management
5.Persuasive Abilities
6.Flexibility
7.Work Ethic
8.Professionalism
9.Confidence
10.Leadership
•Evaluate Your Current Customer Service Skill Level
•Build a Plan for Improvement
•Skill Improvement Tips
•Become a Self-Directed Learner
Who Should Attend?
Customer Contact Personnel, Supervisors, Trainers and anyone with authority over customer contact personnel would benefit from this webinar.
Instructor: Janice Branch, Senior Training Consultant, InterAction Training.
Schedule and Registration Information
Choose the delivery type that best suits your needs. Tuition includes textbook (if applicable).
Webinar times are EST. All other class times are local time.
| Delivery Type | Start Date | End Date | Start Time | End Time | Location | Tuition | |
|---|---|---|---|---|---|---|---|
| Webinar | 03/15/12 | Archived Audio CD Recording | $285.00 | Order | |||
| Webinar | 03/15/12 | Archived Six Month On-Demand Recording | $255.00 | Order | |||
| In-House | Any | Submit Request |
