EmailProfessional Development Conference 2012
Designed to be as motivational as it is educational, the professional development conference also provides a terrific opportunity to network with a group of banking professionals who represent several states and a full-range of banking capacities. You will find that the conference workshops certainly reflect this diversity. The conference includes: a welcome reception Friday night, all three meals on Saturday, and three educational workshops presented by talented trainers. There is so much to see and do in Newport, Rhode Island that you may want to bring the family, or a friend, and make a weekend out of it!
REGISTER TODAY (see details below)!
THURSDAY, NOVEMBER 1, 2012
Professional Development Conference
3:00 pm – 4:00 pm – Hotel Check-in, Newport Harbor Hotel, 49 America’s Cup Avenue, Newport, RI
4:00 pm – 6:00 pm – Networking Reception & New Products Exhibit (Commodore Suite – 4th Floor)
This informal meeting and cocktail reception will set the tone for the entire conference as we bring together CFT students, volunteers, instructors, staff, and other financial professionals to discuss CFT happenings in each state/region.
FRIDAY, NOVEMBER 2, 2012
Professional Development Conference
8:30 am – 9:15 am – Registration/Continental Breakfast/Networking
9:15 am – 9:30 am – Opening Remarks – Michael Meakem – President, CFT
9:30 am – 10:45 am – Professional Development Workshop #1
“Spotting Lies and Liars”
J.T. Turner, Owner, Turner, Nobody & Nobody
We run into an average of 200 lies each day. Most are simple ‘white’ lies that cause little or no harm. Other lies can cost businesses hundreds of thousands of dollars in bad loans, poor hiring choices, and even in-house fraud. Join J.T. Turner, a specialist in lie detection, as he teaches you how to read people to spot what is true and what is false. Learn what microexpressions are (and how to see them), what body language can tell us, and how to hear a lie just by the way answers are structured.
J.T. has taught workshops at this conference for years, and he is a master of blending important information into a memorable and motivating presentation!
10:45 am – 11:00 am – Morning Coffee Break/Networking
11:00 am – 12:00 pm – Professional Development Workshop #2
“Managing Stress While Multi-Tasking”
Jim DeMaio, President, Learning Dynamics
In today’s hectic work environment, multi-tasking is the norm. In this interactive session, attendees will leave with 8-10 techniques to assist in multi-tasking and managing one’s stress while multi-tasking. Topics covered include Identifying stressors, methods for coping with stress, and strategies for multi-tasking effectively.
Jim DeMaio has more than 20 years of experience in management consulting and training and development. A former Director of Corporate Training in the financial services industry, Jim has personally trained thousands of Fortune 500 managers across industries nationwide. He has designed customized training programs on topics ranging from customer service and effective management to business ethics and team building. He co-authored the award-winning “Common Decency®: Managing Fairly & Legally,” and “Integrity at Work®” training programs. Jim has also coached executives and senior managers on leadership effectiveness and personal style for maximum results. His extensive client list includes Bayer, CIGNA, The Hartford Courant, LensCrafters, MetLife, the New York Mets, Pitney Bowes, Sears, and Yale University.
12:00 pm – 1:00 pm – Luncheon and Networking
1:00 pm – 2:00 pm – Professional Development Workshop #3
“The Ten Commandments of Customer Service”
Debbie Fay, bespeak presentation solutions
Whether you are interacting with “internal” or “external” customers, giving them your best is critical to the success of your business. Having an off day, phoning it in, or just plain neglecting to give your customers outstanding service can have long lasting very negative consequences. But what exactly is great customer service? How can we make sure we’re delivering it every day in every way? Debbie Fay will take us through the “10 Commandments of Customer Service” and then lead us through role playing exercises to make sure we’re at the top of our customer service game. Debbie Fay is the founder and president of bespeak presentation solutions, llc, providing public speaking coaching, presentation development and corporate training to businesses worldwide. Debbie’s clients include BNY Mellon, US Fund for UNICEF, the Hay Group, Tauck World Travel and Countrywide Bank for Savings. A contributing author to Forbes.com, Debbie’s book, “presentation is everything” will be published in 2012.
6:00 pm – 7:00 pm – Reception (Commodore Suite – 4th Floor)
7:00 pm – 8:00 pm – Closing Banquet and Raffle
| Conference Fees: | ||
| Professional Development Conference | $395.00 pp | |
| Hotel Accommodations | $165.00 per night, dbl or sgl, includes taxes, etc. | |
| Friday Night Banquet Guest | $45.00 |
Schedule and Registration Information
Choose the delivery type that best suits your needs. Tuition includes textbook (if applicable).
Webinar times are EST. All other class times are local time.
| Delivery Type | Start Date | End Date | Start Time | End Time | Location | Tuition | |
|---|---|---|---|---|---|---|---|
| Conference | 11/01/12 | 11/02/12 | 04:00 PM | 03:00 PM | Conference Only - Newport RI | $395.00 | Register |
| Conference | 11/01/12 | 11/02/12 | 04:00 PM | 03:00 PM | Conf w Thur Hotel - Newport RI | $560.00 | Register |
| Conference | 11/01/12 | 11/02/12 | 04:00 PM | 03:00 PM | Conf w Fri Hotel - Newport RI | $560.00 | Register |
| Conference | 11/01/12 | 11/02/12 | 04:00 PM | 03:00 PM | Conf w Th & Fri Hotel-Newport RI | $720.00 | Register |
| In-House | Any | Submit Request |
