Share This Page:

Email

Robbery Training Preparedness Webinar

Customers demand exceptional service, you want to deliver it. Yet there are some who want to exploit it. The frontline staff has to balance all of these demands and perils on a daily basis. This robbery training program will provide innovative ways for the front line staff to engage in customer service practices that delight customers, but deter bank robbers. The core of the program will focus on policies and practices that all staff members can include in their daily routine that will enhance the safety and security issues at your financial institution.

This webinar will also cover SAFECATCH, which is a two pronged bank robbery suppression program which creates an environment that empowers bank employees to make a difference. “Safe” strategies allow employees to prevent robberies by removing trigger points that permit an individual to move from “customer” to “robber”. “Catch” changes the way employees respond after a robbery.

For those who have attended workshops developed by Jim Rechel, you know that he delivers information in a way that is both interesting and fun, emphasizing the importance of understanding “why” policies and procedures exist.

One bank executive commented: “You raised issues that frankly we’d never considered and included examples of how banks typically handle those situations. The Chief of Police for our city commented to me right after your presentation that it was one of the best he has heard in his thirty years in law enforcement. I highly recommend your services to my fellow bankers!”

This program delivers the deep understanding of steps front-line staff can take to improve their service while also preventing robberies.

This Two-Hour Course Will Address the Following Topics:

•Customer service practices that deter robbers
•Incorporating sound customer service practices into all three stages of robbery safety training, Before, During and After
•Creating Deterrence Halos
•Planning for the unexpected
•Personal Safety when Arriving to Work
•Opening Procedures & Daily Routines
•Understanding alarm and camera operations
•Procedures for suspicious activity
•Robbery Response Programs
•Discover how to utilize your “Gift of Fear”
•Implementing “Stranger Danger Zones”
•Recognize a “Walk Away” Strategy
•Uncover methods in handling suspicious situations with “Exit” strategies

Who Should Attend?

This program has been developed to assist anyone who has direct dealings with customers, such as Customer Service Representatives and Tellers. But others are impacted as well, such as loan officers, financial planners, brokers, or couriers. Senior management, compliance officers, and auditors will also benefit from this information, as well, as they often are the ones who must draft the written security programs, administer them, and audit them.

Instructor:  Jim Rechel is president of The Rechel Group, Inc.

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

• Current Schedule
• Registration Information
• Print this Page
• Continue Search