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Super Charge Your Branch Seminar

You’ve got your eye on the prize: a highly productive branch where everyone works well as a team and customers can “feel the love” and reward it with loyalty.  Everything begins with you:  The Branch Manager. Your energy, attitude, communication skills, interpersonal practices, and innovative approaches can go a long way into making your branch a real stand out.  Learn techniques and strategies that will create a thriving workplace where employees perform their personal best and customers feel happy to keep coming back for more.

You will learn:

• Ways to recharge your own energy and enthusiasm incorporating Law of Attraction principles (“like” attracts “like”), breathing techniques, and “turnaround questions”
• Methods for spotting warning signs of stress overload
• Techniques for fostering a “can-do” attitude in your branch
• Low-cost, proven strategies for rewarding (and thus motivating) employees
• Ways to incorporate best the motivational practices of major corporations—from Time to Disney
• Specific techniques for dealing with the top ten morale-busting situations (from the “passed over promotion” to the “recently heartbroken”)
• Down-to-earth strategies for handling difficult customer and staff interactions
• Five concrete leadership practices that will help foster vision and goal achievement
• Strategies for successful cross-selling
• Ways to infuse your staff with the motivation to meet branch goals
• Methods for “thinking outside the branch” to find innovative ways to create an electric, super-charged atmosphere

Audience:  Branch Managers

Instructor:  Margaret DeMarino is a corporate trainer, specializing in the areas of communication, supervisory skills, administrative skills, and customer service.  Known for her “fun and functional” approach to training, Ms. DeMarino has offered workshops to a wide range of clients including banks and financial institutions, manufacturing companies, state and federal government agencies, and many others.  Margaret holds a B.A. in Communication Arts from the University of Dayton.

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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