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Supervisory Skills Seminar

This “nuts-and-bolts” supervisory skills training workshop is crammed with dozens of “field tested” techniques to put you on the path to supervisory success.  You’ll get proven, practical techniques and strategies that will really make a difference in dealing with the transition to supervisor, capitalizing on the skills that you already have.  Through group discussion, practical exercises, and coached skill practice, the upbeat tempo of this training seminar will not only keep your interest, but also provide you with a wealth of practical skills essential to effective supervision and management.

You will learn:

• Seven steps to gain instant respect as a supervisor
• Five crucial things to say right away
• Two dozen ways to maintain and enhance employee self-esteem
• Four sure-fire ways to establish your authority
• 15 business basics that will make you a great supervisor
• Ways to focus on behavior rather than personalities
• Management tools, including: rewards, consequences, and ignoring
• Techniques for establishing performance expectations
• Strategies for handling performance problems
• Ways to hold meaningful coaching and development discussions
• Tools of mentoring that challenge employees to take action
• Three listening skills that help employees calm down and focus
• The best way to give praise to employees

Audience:  This workshop is designed for new and prospective supervisors.  It is also an excellent refresher for the experienced supervisor.  Head Tellers, Branch Managers, and Department Heads will benefit greatly from the information presented at this training seminar.

Instructor:  Margaret DeMarino is a corporate trainer, specializing in the areas of communication, supervisory skills, administrative skills, and customer service.  Known for her “fun and functional” approach to training, Ms. DeMarino has offered workshops to a wide range of clients including banks and financial institutions, manufacturing companies, state and federal government agencies, and many others.  Margaret holds a B.A. in Communication Arts from the University of Dayton.

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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