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What To Do When a Customer Dies Webinar

Ironically when a financial institution finds out that a deposit or loan customer has died, confusion and dread seem to be the normal reaction. This two-hour webinar will walk you through the complicated process of dealing with a customer’s death, both on the deposit and loan side; as well as the unique issues of doing business with the decedent’s estate.

Topics of Discussion:

•What documents are required upon the death of an individual?
•What actions should the financial institution take on deposit accounts owned by the decedent?
•How does the financial institution deal with the decedent’s estate?
•What does the financial institution do if there is not an estate?
•What happens if the decedent had a safe deposit box?
•How should the financial institution handle “death” as a default on a loan?
•What does every lender need to know about doing business with the borrower’s estate?
•What steps can a financial institution take to protect its collateral after the borrower has died?
•How does the financial institution handle issues of guarantors, setoff and insurance once the borrower has died?
•How does the death of a key person affect the borrowings of Corporations, Partnerships, Limited Liability Companies, Trusts and other legal entities?

Who Should Attend?

New account representatives, personal bankers, CSR’s, lenders and loan operations will all find this seminar very beneficial.

ICB Credit: 2.5 CCSR, CPB Continuing Education Credits

Instructor:  Terri D. Thomas

Schedule and Registration Information

Choose the delivery type that best suits your needs.  Tuition includes textbook (if applicable).
Webinar times are EST.  All other class times are local time.

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